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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 361

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M
mihir.etrx
from Mumbai, Maharashtra
Nov 25, 2018
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We frequently travel to asangaon (Our second home) from mulund east via mumbai nashik expressway.
From past 1 - 1.5 yrs the toll naka near pagdha has been charging enormous amount of rs. 105 one way. Asangaon being just 18-20 kms from this toll naka we have been objecting to pay this much amount for such short distance. They do not have any provision to charge less nor they listen to our request. For nashik go'ers it seems ok to pay this amount but for us paying rs. 210 to & fro is huge. We hope you take immediate action against this, do something and give us some relief.
Also to add these people were taking rs. 30 (Without receipt) 1 1/2 years ago.

Thanks & rgds,
Yours truly,
Mihir joshi
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    Pramjeet lakra
    from New Delhi, Delhi
    Nov 25, 2018
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    Address: New Delhi, Delhi, 110041
    Website: National Highway Corporation

    श्रीमान में मुंडका गांव का रहने वाला हूं मेरा नाम परमजीत लाकड़ा है मैं आपसे यह प्रार्थना करता हूं कि जो नेशनल हाईवे 10 नांगलोई से लेकर और मुंडका गांव तक बुरी तरीके से टूटा हुआ है कृपया करके आप इसको रिपेयर जल्दी से जल्दी करवाएं क्योंकि इसकी वजह से आए दिन एक्सीडेंट होते रहते हैं और ट्रैफिक जाम की समस्या बहुत ही ज्यादा रहती है क्योंकि रोड पर बहुत सारे गड्ढे हैं और पोलूशन इसी की वजह से सबसे ज्यादा हमारे इलाके में हो रहा है क्योंकि धूल यहां पर बहुत ज्यादा उड़ती है
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      P
      from Gurgaon, Haryana
      Nov 25, 2018
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      Cpt. Kaushik ranjan has hardly controlled his car at a bigger height and unmarked speed breaker near the jp toll plaza of yamuna expressway. The speed breaker has indeed experienced a dangerous one and it may cause a badly accident situation in future, if it will be left as it is. A verbal complaint against the has been lodged in the yamuna express way control room.
      Please do the needful again the dangerous breaker so that travelers can have a freely and safe driving on the highway.

      Thanks
      श्रीमान जी घाट की गुनी जयपुर में TUNAL बनाने के बाद भी अधिकतर 4 पहिया वाहनों का आवागमन पूराने मार्ग से ही जरी हे जिससे २ पहिया वाहनों को काफी परेशानी होती हे
      अत श्रीमान जी या तो सभी २ पहिया वाहनों को TUNAL में से जाने की अनुमति दे या सभी प्रकार के 4 पहिया वाहनों का आवागमन पूराने मार्ग से पूर्णतया बंद करवादे
      धन्यवाद
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        V
        Vish Singh
        from Delhi, Delhi
        Nov 25, 2018
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        Right after the radisson flyover due to construction o[censored]nderpass from aerocity to vasari kunj the toad has risen above and there's a bump also due to the highway get chocked and the traffic accumulated till the toll
        Would request to please resolve this issue at the earliest as travelling to delhi from gurgaon is taking more then 2 hours everyday
        Also the toll plaza needs to be managed in a better manner as stopping traffic is also causing a lot of delay
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          V
          Viswanathan Thangavel
          from Kanchipuram, Tamil Nadu
          Nov 25, 2018
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          Address: 641021

          The road work in this stretch is happening for last 2 years. From the earlier days the road diversion is very bad it may cause injury who are all commuting in this road. Now it become very pathetic there is no proper signage, road diversion, worst hse implementation, non availability of barricades, poor maintenance of existing roads, potholes etc.,
          Till now there is no proper information of service road in area of premier nagar and othakkal mandapam . It's been an year of implementation of main road, officers from Bhai had marked all the building which are going to be smashed off . But till now there is no information from the nhai officers . We are waiting for that and if there is no service road is implemented please inform us . But all the other area service road are implemented those all areas are done but only our area is having bad influence . It is very poor communication between the authorities and the people .
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            N
            Navey
            from Thanesar, Haryana
            Nov 25, 2018
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            Address: Karnal, Haryana, 132037

            Toll plaza on nh44 near gharaunda, karnal, haryana is inefficient. There is traffic jam at the toll plaza all the time. The reason is inefficiency of the staff. No management of traffic & non fasttag vehicles are allowed to enter fasttag lane. Staff is not well trained, due to this it takes a lot of time to clear each vehicle causing traffic jam. It takes 30 - 35 mins everytime we cross the toll. Kindly do something about this, if anyone is listening. Thanks.
            The toll management has closed a one toll specially for Haryana people forcing people to stand for long in other lines. In have never heard that there should be a special line in toll for state persons or those who are carrying police, army, or other card.
            The guard is behaved like a pathetic,
            Don't know on what basis they allow people in emergency lane, People crossing in front of me and why I tried, They stopped me and misbehaving, Even I was with my family,
            Need to educate these people's, Those are standing at Toll starting, very rude and non educated, If really anyone authority who read my review please Take action,
            I don't know either they are taking some Tips from others so that's why they are allowed them, In front of me they allowed other private vehicles also, and why I said why not me allowed, Thay said, Humari Marji, Hum Jo marji karai...
            The guard is behaved like a pathetic,
            Don't know on what basis they allow people in emergency lane, People crossing in front of me and when I tried, They stopped me and misbehaving, Even I was with my family,
            Need to educate these people's, Those are standing at Toll starting, very rude and non educated, If really anyone authority who read my review please Take action,
            I don't know either they are taking some Tips from others so that's why they are allowed them, In front of me they allowed other private vehicles also, and why I said why not me allowed, Thay said, Humari Marji, Hum Jo marji karai...
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              J
              JunaidKhan669
              from Ghaziabad, Uttar Pradesh
              Nov 24, 2018
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              Address: Bulandshahr, Uttar Pradesh

              Today i came across a toll at ghaziabad aligarh expressway (Nhai 91) where i need to wait for approx 8 mins for my turn
              Then i told them i won't pay the toll as my wait time exceed 3 mins (As i'm aware of 3 mins rule)
              The toll workers didn't agreed and told that they don't know any such rule...
              When i told them that i will complain about this then they were telling do whatever u want to do but u hv to pay the tolls
              This is really ridiculous
              +1 photos
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                M
                Meet Tyagi
                from Shahabad, Haryana
                Nov 24, 2018
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                Address: Yamuna Nagar, Haryana, 135001

                I haveface a problum from new toll plaza in haryana milk mazra near thana chappar. In toll plaza rate is 75 for all cars. First two day he cut a a slip of 35 for yamunanagar cars. After two day he say no consection for any car if yamunanagar cars owner want to pass 255rs per monthly pass but monthly pass timing is 9 am to 4pm. We 5 frinds do job in mohali imy duty timing is 9am to 6pm so how possible we come 9am to 4 pm on toll plaza. we have sunday holiday and tollplaza staff also sunday holiday. If toll plaza give pass facility so plz they give this on toll counter at any time.
                Plz do need full for this concern and ell me as same.

                Regards
                Amit
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                  Z
                  Ziya Ansari
                  from Raver, Maharashtra
                  Nov 24, 2018
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                  Address: Nashik, Maharashtra

                  My car is having rf (Fast track) while traveling from dhule to nashik rf was not tracked so the toll plaza person has asked for cash amount which i have paid. But later after 5 min rs 135/- was deducted from my rf account. While returning also the amount was deducted. The toll plaza manager was unable to refund and he is informing that he is helpless and cannot do anything. Kindly arrange to refund the amount and also request you to kindly take necessary action so that the same can be avoided.
                  Vehicle no: mh39d1115
                  Extra amount deducted: rs. 200/-
                  (M) : [protected]
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                    D
                    Digamber Singh Rana
                    from Rampur, Himachal Pradesh
                    Nov 24, 2018
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                    Address: 175138

                    The person sh tara singh is constructing a building at khasra no 585 situated at vill bashing po babali distt. Kullu himachal pradesh with in acqired /controled width of the road. The person alredy has got the compensation for the acquired bulding and land. But the building and vacant land has not been dismantled by the authorities till date. Now the person is constucting a bulding with in controlled width of the road. So take the action immediately.
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                      Digamber Rana
                      from Gagret, Himachal Pradesh
                      Nov 24, 2018
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                      The person sh tara singh is constructing a building in khasra no 585within controlled and acquired width of road at bashing po babeli district kullu himachal pardesh. The person had also got compensation for the building and land but still it has not been dismantled by nhai. You are therefore kindly take action immediately for removal, dismantled and stop the construction work
                      +3 photos
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                        G
                        Gauravdheer
                        from Kota, Rajasthan
                        Nov 23, 2018
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                        Address: 122001

                        All tolls from manesar to Jaipur are not accepting payment by digital wallets. Indian government has done demonization to crub black money which cause a lot of problem to common man and we happily accepted that for betterment of our country. But today these toll booths on national highway are not willing to take digital money, almost all of them had stopped using digital wallets and even they are not keeping card swiping machines on all tool booths to avoid digital payments. They collects crores of cash payment which can be converted to black money easily. I believe that some action will be taken on my complaint.
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                          V
                          Vijay Subbu
                          Nov 23, 2018
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                          Road works between trichy and pudukkottai and near keeranur railway crossing is not completed since last 2 years. That area doesn't have even unpaved road. It's full if mud and pits. With this completion toll booth is collecting amount since last two years illegally.

                          Everyone's car tyres and other accessories are getting damaged even after paying toll amount.

                          I need reply why the government is allowing these illegal activities.
                          The toll from ajmer to jaipur near bagru collects 60 ruppees after we have waited for more than 15 times on 16 nov 2018 at 2.56 pm
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                            M
                            Mohit333
                            from Suriapet, Telangana
                            Nov 22, 2018
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                            Address: 122001

                            The road which is come from shahjahanpur to panchgaon chowk national highway road is in bad condition and road from shahjahanpur to bawal is extremely damage, right side lane is oppressed. It will lead to accident due imbalance of vehicles. Please take some necessary action for the improvement. I don’t have any photos of have doubt then organise a survey.
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                              M
                              Moughal khaleel baig
                              from Gurgaon, Haryana
                              Nov 22, 2018
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                              Address: Kurnool, Andhra Pradesh

                              Rayalaseema express nhai mobile jeep bearing number ap21te 1260 driver and staff are very neglect while driving on road, i very lucky escaped by metting accident with nhai jeep i requested driver why did you even blown left indicator before coming to extereme left from the middle of the road he and three other staff picked a wordly abusement driver says that he didn't even saw me before taking left how recklace answer. I left from there hopeless plz council your driver and staff to how driver and be responsible
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                                P
                                ParamanandanB
                                from Kanchipuram, Tamil Nadu
                                Nov 22, 2018
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                                Address: Kanchipuram, Tamil Nadu, 603202
                                Website: www.nhai.org

                                Dear sir/madam,

                                There is no road safety has been implemented and more of the road users does not aware or follow the lane discipline. Most of the long / heavy / container lorries does not follow the lane discipline.
                                I have made several complaints to the toll plaza authorities. They does not care about it.
                                I have visited china, they have implemented well. Why india can't do it?

                                Another one is, we are making road tax while purchase of vehicles. Why there is another tax /fees is collecting by the nhai? Where are those road tax collected even before the vehicle enter into the road?

                                Where are we going?

                                Regards,
                                Paramanandan
                                Mobile: [protected]
                                +3 photos
                                +1 videos
                                Sir and madam at the toll plaza gvk kishangarh Jaipur to Ajmer they collect the money by card and by fast tag too on 16/11/2018

                                road safety and toll plaza fee - Comment #3279258 - Image #0
                                road safety and toll plaza fee - Comment #3279258 - Image #1
                                Road conditions are very bad on pune - Bangalore national highway from khed shivapur to Khambatki, and after Satara to Kolhapur. Also person's on toll plaza are charging illegally extra money and not giving receipt till we demand for that. Fastag is also showing blacklist even we have balance in that.
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                                  C
                                  Chauhan kallu kgbhai
                                  from Kodinar, Gujarat
                                  Nov 21, 2018
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                                  Details for registration number :
                                  Pmopg/e/2018/0513607
                                  Name of
                                  Complainant
                                  Ajay chauhan
                                  Date of receipt 04/11/2018
                                  Received by
                                  Ministry/department
                                  Prime ministers office
                                  Grievance description
                                  We are from gujarat. Our village name is jagana, ta-palanpur, dist-
                                  Banaskantha, gujarat. We are having problems regarding railway over bridge in our
                                  Village jagana which is to be to made by nhai with the partnership of railway ministry.
                                  Now the issue is that over bridge will have the slope of 500 mtr. And then from at the
                                  End of the bridge the road will be sealed by iron jaali because of high school and
                                  Primaray school so it will almost cover one kilometre. People are residing both side of
                                  The over bridge. So if we want to go to the another side of the bridge, we will have to
                                  Walk around atleast 1 km for just going to another side of the bridge which is in actual
                                  Having a distance of 10 mtr in the past. So we are having a kind request to you sir that
                                  Please put under ground two box culverts so that we can easily cross the bridge. We
                                  Are really having many problems with this regards and we have also given this
                                  Complants to the higher authorities but still our problems are not solved. So we are
                                  Requesting you to please help us in this mater as much as possible.
                                  Current status under process
                                  Date of action 16/11/2018
                                  Remarks
                                  Kindly examine the matter and give a suitable reply directly to the concerned under
                                  Intimation to this office and also attach the copy of the same for online disposal of it.
                                  Officer concerns to
                                  Officer name sh. P k singh
                                  Officer designation dgm contact address gandhidham z-6, ground floor, near divine
                                  Lifesociety hospital (Sterling), adipur, district -
                                  Kachch
                                  Email address [protected]@nhai.org
                                  Contact number [protected]

                                  Respected sir,
                                  The problem having not solve still no pmo office ordered to authorities but no one officer check the matter and we have less time so please do necessary in this case as much as possible..
                                  Nov 21, 2018
                                  Updated by Chauhan kallu kgbhai
                                  Details for registration number :
                                  PMOPG/E/2018/0513607
                                  Name Of
                                  Complainant
                                  Ajay Chauhan
                                  Date of Receipt 04/11/2018
                                  Received By
                                  Ministry/Department
                                  Prime Ministers Office
                                  Grievance Description
                                  We are from gujarat. Our village name is jagana, ta-palanpur, dist-
                                  banaskantha, gujarat. We are having problems regarding railway over bridge in our
                                  village jagana which is to be to made by NHAI with the partnership of railway ministry.
                                  Now the issue is that over bridge will have the slope of 500 mtr. And then from at the
                                  end of the bridge the road will be sealed by iron jaali because of high school and
                                  primaray school So it will almost cover one kilometre. People are residing both side of
                                  the over bridge. So if we want to go to the another side of the bridge, we will have to
                                  walk around atleast 1 km for just going to another side of the bridge which is in actual
                                  having a distance of 10 mtr in the past. So we are having a kind request to you sir that
                                  please put under ground two box culverts so that we can easily cross the bridge. We
                                  are really having many problems with this regards and we have also given this
                                  complants to the higher authorities but still our problems are not solved . So we are
                                  requesting you to please help us in this mater as much as possible.
                                  Current Status Under process
                                  Date of Action 16/11/2018
                                  Remarks
                                  Kindly examine the matter and give a suitable reply directly to the concerned under
                                  intimation to this office and also attach the copy of the same for online disposal of it.
                                  Officer Concerns To
                                  Officer Name Sh. P K Singh
                                  Officer Designation DGM Contact Address Gandhidham Z-6, GROUND FLOOR, NEAR DIVINE
                                  LIFESOCIETY HOSPITAL (STERLING), ADIPUR, DISTRICT -
                                  KACHCH
                                  Email Address [protected]@nhai.org
                                  Contact Number [protected]

                                  Respected Sir,
                                  The problem having not solve still no PMO OFFICE ordered to authorities but no one officer check the matter and we have less time so please do necessary in this case as much as possible ..
                                  DEAR SIR
                                  I am purchase on FASTAGONLINE PORTAL FASTAG Apply to online and payment proceed amount RS-765 NETBANKING DATE 28-10-18

                                  VECHILE NO KA 13 P 3085

                                  INB PayU Payments Private Lim
                                  REF NO - [protected]IGAEQRVTG7
                                  28- Oct-18
                                  FASTAG TOLL FREE NO IS NOT RESPONSIBLE[protected]
                                  Sir, Toll Plaza management is mixing normal payers and fastag payers in same lane. This is taking more time for fastag users. Fastag lane is separate in all toll plaza’s. Here it is a curse and making a fool of the purpose of it. Kindly take necessary action and make a separate lane for fastag. Thank you.
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                                    Y
                                    Yash1@1
                                    from Vadnagar, Gujarat
                                    Nov 20, 2018
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                                    Address: Kutch, Gujarat

                                    A local person refuse to pay tax, and there was a huge traffic jam for 25 mins, authority did not talk any action against it.
                                    While at last authority at last allowed that person without paying tall tax
                                    He was in bolaro pickup.

                                    So its a request to you to take some strick action for toll tax for locals also so that other people do not get disturb due to them.

                                    Thanks
                                    Yash patel
                                    Ahmedabad
                                    I am passing through mathni Toll plaza in NH 6 between nagpur bhandara and stopped for washroom. But to my surprise the toll authorities are calling a box as Toilet having no lights, water tank is there but no water. That box is very stinky
                                    Please do the needful
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                                      Ninad Sane
                                      from Mumbai, Maharashtra
                                      Nov 20, 2018
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                                      Address: Raigad, Maharashtra, 410203

                                      Always it is a case that fastag is shown blacklisted even if it has enough balance and active at every moment on mumbai pune express highway tolls. Everywhere else it works fine problem is only on mumbai pune express highway. I am a regular commutter on this highway and everytime it has costed me in cash.
                                      Purposely they have disabled collection of toll via fastag. This issue occurs on khalapur toll naka and khopoli exit shedung toll naka. Same fastag is used and works on dehuroad topl naka. Where money gets debited. Khalapur toll naka and shedung toll naka purposely have tricked sensors firmware. This case is not just with me but all those who enter into etc lane.
                                      ईस रोड पर टॉल टैक्स देना पड़ता है पर रोड बहुत गढा जो कार चलाने में अचानक मिलता है जिसके कारण दुर्घटना होने से पहले रोड़ बन जाता तो अच्छा रहेगा
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                                        S
                                        socialactivist1980
                                        from Pune, Maharashtra
                                        Nov 19, 2018
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                                        Team
                                        We are daily observing an encroachment on our Nashik Kalyan Bhiwandi Corridor.
                                        This is increasing day by day n increasing the traffic jam problem as you can clearly see from the photograph.
                                        This nuisance need to be controlled.
                                        Even police n RTO is not acting on the same.
                                        This problem will be more incremental in nature as nearby villagers are doing this after looking at each other.
                                        The road side barricading have been removed to put up their shops.
                                        You are requested to get them removed.
                                        +1 photos
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