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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025

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National Highways Authority of India [NHAI] reviews & complaints page 365

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Address: Dhanbad, Jharkhand, 828127

Almost every month i travel by my own vehicle from dhanbad to gaya.
Which is a distance of approx 220 km.
In the distance of 220 km i find 2 toll taxes.
The one which i find in before bagodar the road there is so horrible
It doesn't look like as if it's a toll plaza.
It looks as if some one is collecting money without any reason
On the barhi toll plaza why the people collecting the money does not give the receipt of 12 hours return.
Almost every time i come back within 12 hours then also i am have to pay the full money.
Once i was late by 2 to 3 minutes then also they collected the one way money.
Can't someone be get stuck in jaam for 2 to 3 minutes

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P

Palavesa Kumar

from Chennai, Tamil Nadu

Nov 5, 2018

My fasttag number: MALBM51BLJM532034

Toll amount has been deducted twice from my paytm account(Fastag).

Kindly check and update as soon as possible.

An amount of Rs. 95 is deducted in extra.

why 12 hours slip is not given - Comment #3262245 - Image #0

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Address: Deoghar, Jharkhand, 814112

Website: Grievance Redressal NHAI

Dear grievance redressal team,
This till plaza is on road bhubaneswar to puri in odisha. When paying toll we ask for 12 hour toll ticket, but the staff say only one way and two way toll tkts are issued. It has been publicised by mr nitin gadkari, roads minister that take 12 hour tkt so that if you plan to return within 12 hours then you do not have to pay for two way tkt. Can you please clarify for us, or was the minister's sms message a publicity ploy?
With warm regards
Col k r suraraj
Contact no[protected], mob - [protected]

Nov 05, 2018

Updated by Officer in Charge awaiting your reply please.

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Address: Gwalior, Madhya Pradesh, 474001

Dear sir,
I am Ravi Rajput and live in Gwalior. Matter is that the road condition is very bad from laxmiganj to banmore in Gwalior. There are so many places where road is damaged. Due to this many accidents occur. My bike is also slipped on motijheel tommorow .I think its condition should be better due to it is a part of national highway. Please help us.

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Address: 560029

Website: y auto is not allowed on flyover & auto the toll charger was too high 65 rupees

Dear team what is the problems with you peoples y auto is not allowed on flyover it is not mentioned in anywhere in entrance and when we went on auto the toll charger was too high 65 rupees for auto where car and other 4 wheelers are charges was 45 rupees shame on this kind of rules so stupidly u people are making rules when the road will be same for all the what’s wrong with auto

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Sir, nhai is having a toll at dasna. This very toll is overcharging toll fee everytime from lcv vehicles. They charge 130 (Toll charge for a 10t tyre vehicle). Please pay some attention to this otherwise moving toward hc or sc may be the only solution. This very toll overcharges fee from every vehicle as overcharged. Again a request plz make some permanent solution for the same. Only this toll a plaza which charges high toll fee.
Thanks if you make some solution.

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veerseema

from Delhi, Delhi

Nov 6, 2018

As i check the Details Ghaziabad Toll Plaza Shakti Nagar Colony, Hapur Rd, Dasna, Uttar Pradesh 201001, Hapur Rd, Dasna, Uttar Pradesh 201001 this is not a valid toll plaza why the taking toll tax the hear please confirm

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Address: Rajkot, Gujarat, 360005

Porbandar jetpur toll booth - lmv toll charges 90 rs for single journey, too high to afford a rural person. It’s not a metro till both and, also cm vijay rupani also free lmv transitted internal in gujrat via national highway for free of toll.

Before 2 days, they are charging 45 for single journey and instantly raise to 200%.

We seems that that much of vikas not happen to rural areas.

Cc to

Cm office
Cm’s pa
Gujarat consumer forum
Rti

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Hi,
We travelled from bangalore to hyderabad on 3rd november 2018. We are using fast tag to pay tolls. Fast tag is working at all tolls except shakapur toll. Till now more than 7 times we faced issue at this toll. Thay are not having hand scanner also and there sensor never works for us. They are least bothered to improve there scanner also they simply ask people to pay through cash and go. There database also is not updated. We have not registered at any toll, but these guys are saying we need to call bank and register. After facing issue multiple times and after waiting for an hour they are telling about registration. Since my fast tag is works at all tolls except this toll.. The way they mentioned the reason is not acceptable..
Even toll maintained guys also very rash about the people

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Address: Akola, Maharashtra, 444001

Website: Road

Sir, due to diwali many families are travelling on nh6 from nagpur ms to akola. This road is deadly damage from amravati to akola. You are very kindly request please appoint some labours and fill only soil in all pits. This immediate action can save life of many people. I now there might be many difficulties but fill pit immediately with soil can solve the purpose upto some days. Please please please do this sir.

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Address: Kanpur, Uttar Pradesh

On raniakanpurtoll i askfasttagcard then nonhaistaff give information & icicistaff rishi misbehave with me maybe asst. Manager suraj protect rishi &at complaint time on phone call suraj help his friend crosstoll without fee as per his telephonic talk when i present apar of thst when i ask rishi he send me back 2km for photo copy and when i writing complaint then mr suraj (May be asst manager) take my vehicle rc to protect rishi and close the complaint by illegal ways

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Address: Bangalore, Karnataka

I was travelling from bangalore to hosur. At attibele toll plaza, i was passing through non-fastag lane by paying cash for the toll. I have told the operator about the vehicle has the fastag but they collected the amount. I have got a sms saying toll amount is deducted from fastag account.

Please look into this asap. I have all the proof with me to share.

Nov 16, 2018

Updated by Ashokan78 This ticket is not resolved.

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Address: Faridabad, Haryana, 121002

Daily commuters between faridabad and delhi have to cross toll gate at badarpur twice a day. There is absolutely no management at toll gate and situation at fastag is totally messed up everyday at there is only one lane a side and because of no traffic control at gate, every day in peak hours, tag/no-tag cars enter in fastag lane from all side making it very difficult and risky to cross fastag lane. Most of the cars having fastag prefer to pass through other lanes for obvious reasons

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Address: 380008

I have two commercial vehicles, both of the wheels have 6 tire 8.25.20 and the weight flows is just 11950 and 12900 both the weight is equal to the weight of the 8 ton and both the toll difference is one 11950 medium toll debit and 12950 heavy vehicle toll debit but if we fill the toll of 12950, then why not take the weight of 12950 we do not have the right, if we can fill a toll of 17 tonnes, then we should also carry the weight. Just toll of large vehicles us due to the difference of 900 kg is taken, so why be recognized vehicular weight

Nov 01, 2018

Updated by chaudhari insurance मेरे पास दो कमर्सिअल व्हीकल है दोनों व्हीकल में ६ tyre ८.२५.२० के है और वजन में बह सिर्फ ११९5० और १२९०० का फर्क है दोनों ही वजन बराबर ले जाते है ८ton और दोनो का टोल फर्क है एक 11950 का मीडियम में टोल काटता और १२९०० का bade व्हीकल का टोल काटता है पर हम १२९०० का टोल १७टन का भरते है तो हमें १२९०० के ुवार वजन क्यों नहीं ले जाने का हक़ क्यों नहीं है अगर हम १७टन का टोल भर सकते है तो हमे भी वजन ले जाने दिया जाये सिर्फ ७००कग के फर्क में के कारन हमसे बड़े व्हीकल का टोल क्यों लिया जाता है तो वजन ढोने का भी मान्यता दी जाये

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Address: Dakshina Kannada, Karnataka, 575010

The above mentioned nh road which stretches from baikampady industrial estate to the city of mangalore is in utter shambles. The deterioration of the road had started just before the monsoon season. Authorities have shut their eyes and provided no alternatives. We have been travelling on the same road for the past 6 months. Our health condition of vehicles has been reduced. We have to have more servicings on annual basis. Being a part of the tax paying citizen, we have have been paying the costliest road tax and this is what we deserve? I would like the respective authorities to come out and give a time specific deadline for the repair/service of the national highway roads leading to/away from my mangalore city. Being quite for so many days does not mean you have to take advantage of our silence.

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Address: Kurnool, Andhra Pradesh, 518002

Sir the 44 national highway road which is going on flyover ending on gooty road petrol bunk is seeming with the absence of lights where the flyover is about to end and so it will be dark moreover there is a need of 5 lights
Since lights are not there always the college students are taking liquors and laying groups.
So families and tresspassers are in a trouble
So let it be done clear with those lights pls
Eshwar kurnool
Andhra pradesh
[protected]

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Address: 305001

I was going ajmer to Jaipur on 31oc2018 at the toll plaza gegal I had pay toll and I just ask why they are taking so much time in giving toll slip but the operator replied rudely and gave toll silp with abusive word .after some time they are ready to fight and warned me go away from here otherwise they burn my car with me.i want to know the booth oprator are non educated or untrained so they are using abusing languages.i think they need to how to talk with normal person. You can check just recording at toll plaza what happened with me.Please take any action about this complaint otherwise I will file a FIR in realtaed police station.
We are really unhappy after paying money also what service are they providing.

Toll plaza-Gegal(378+800km on NH-08)
Ticket no.-40097A3FA521100
Booth & Operator- 17& 00308
Date& Time[protected]:02

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bysanthu

from Chennai, Tamil Nadu

Oct 31, 2018

Dear sir my name santhosh
Bisalahalli manchenahalli hobli gowribidanur taluk chillaballapura district 561211

In village nh 234 road not properly completed and side drains not extend properly please solve the problem

I request 4 to 5 time in contracter but not clear

Please take action
Thank u sir

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Address: Chennai, Tamil Nadu, 600119

Website: Fasttag Online Mobile App

Hi,

I applied for New RFID tag on Oct 22, 2018 thru Fast Tag Online Mobile App by paying Rs. 663 for my Car No TN 14 F 9381 but have not received it till Date.
Please help to receive it Urgently.

Ref No :[protected]
Banking Narration : ZP578d0f709e429-ZAAKINSTAMOJOTECHNOL
Date : 22-Oct-2018.
Amount : Rs. 663

Regards
Abiraman R
[protected]

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S

Sriraghavan G E S

from Delhi, Delhi

Oct 31, 2018

Almost all the passenger vehicles have a ground clearance of 170 mm only. If you can make 165 mm as the height of any speed breaker on the roads (state highways, inner roads) it will be helpful.You may kindly send this to the concerned dept.Thank you.

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Address: Chennai, Tamil Nadu, 600063

I crossed maduravoyal byepass vanagaram toll on 28th october 2018 around 11:00am and took a return ticket (Rs.60), while returning back on same day around 6:21pm i crossed the vanagaram toll using my return ticket. Post that i had a message from fasttag stating rs.40 auto detected for crossing the gate. Need a refund of rs.40 deducted from my fasttag.

My fast tag id : 20811835
Vehicle number : tn 11 ad 0574

Regards
Ramachandra prabu
[protected]
[protected]@gmail.com

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We hire a taxi on monthly basis from gurgaon to bhiwadi and when we want to pay for our fastag recharge at the kekri duala toll he takes more than 25 min each time saying that taxis are supposed to wait. All others come and go in two minutes. We as customers suffer because the taxi is forced to wait. It is just the arrogant attitude of the staff that is creating problems

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Prashant Jamadar

from Bengaluru, Karnataka

Oct 31, 2018

Dear sir/ Madam,

This s to inform you that, trucks to avoid toll they coming to near by village and spoiling the village roads. I would like to request you to take immediate action on this and stop leakage of revenue.

R

Rajnsmir

from Kolhapur, Maharashtra

Oct 31, 2018

At Nh8 between Jaipur to chandwa ji mile stone 229 to 230.
I extremely sorry to say that road conditions is worse, in the centre of road a 2 feet dia and approx 2 feet deep dig .
Kindly see this otherwise an accident surely met with any one and vehicle may damage .so kindly fill that dig.and avoid the accident please.thanks

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Address: Agra, Uttar Pradesh, 282005

Staff willfully charged rs 150 to n fro toll misguiding at madhuban toll plaza farah while the same has been duly deducted from my fast tag ac with paytm of mobile no [protected] on dated 28th oct. I was helpless and had to pay again. Kindly do the needful and refund the amount wrongly charged for one trip. Enclosing receipts copy and you may verify paytm fasttag ac [protected].

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Vinrique

from Sri Madhopur, Rajasthan

Oct 30, 2018

Dear Customer, Your FasTag Account has been debited Rs. 60 for transaction for Vehicle MBHCZC03SJJ273813 at Toll Kota Bypass Toll Plaza on[protected]T20:47:05. Balance amount in the Account is Rs. 140.
I want payment reversal. If NHAI can help.

double charge of toll - Comment #3256479 - Image #0

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Dear sir
My name is Ankur
And my car's fastag is not working at mayyar toll plaza
The operator say this fastag is black listed
But on other toll plaza the card is working properly
And my paytm fastag has full payment
No issue with paytm
Why this problem seen twice in 24 hours of tour
M not happy with ur service
Because a time we have no money then what can we do at that time

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