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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Oct 22, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 37

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A
Ashish.S.Bhatt
from Anand, Gujarat
Sep 16, 2022
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Address: NE1 TOLL

NE1 Toll Plaza area not manage properly, All vehicle parked any where and their Plaza personels also not guide them properly, Due to there is create long queu on plaza more then 10 Minutes.

On plaza lack of personel or resources every day evening arround 6 to 8 long trafic as well as morning 8 to 9:30 time long trafic .

Please do the needfull.

Thanks
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    M
    ManishBansal123
    Sep 16, 2022
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    Fasttag account deducted twice for 2way ride within 24 hrs..
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      L
      Lokeshkumar lucky
      Sep 16, 2022
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      Address: Kathipudi sankavaram Mandal kakinada district

      Dear sir
      My village: KATHIPUDI. Sankaram mandalam . kakinada district .pincod:533444
      Complaint: respected sir
      Subject: {highway name} drainage issues (NHAI)

      To whom it may concern,

      I am writing to you as a resident of {highway name}, who has been affected by the state of the drainage system on NHAI which is near by the Kathipudi, sankavaram Mandal 533444. Currently, I am seeing clogging of the drainage system at the exit of my High way and at various other points on my way to work. Traffic is always congested due to this and there is a significant lack of footpaths and one of the members who occupied the land which is belong to the NHAI and reason for the Drainage clogging. This has made life more difficult for people like me who are not able to ride our vehicles due to health reasons. This has also increased the risk of accidents on our highway.

      Please do not ignore this complaint any
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        S
        saparmar
        from Surat, Gujarat
        Sep 16, 2022
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        Address: 27th k.m. Surat-Hazira Road, Hazira-394270

        Hazira: Heavy Industries Like Adani Port, ArcelorMittal Nippon india Steel, Larson & Toubro, Reliance industries, Kribhco, Indian Oil, NTPC located in the region.
        Thousands Of people Commuting on daily basis for work to the HAZIRA from Surat.
        Only commuting medium in the area is Road network. which is NH53.
        Pot Holes & bad Road condition On this NH53 (Surat-Hazira road)
        Which creates Lot of traffic Jams Daily during peak hours.

        Kindly Look into this matter and improve Road condition on urgent basis.

        regards,
        Siddharth Parmar
        Jai Hind
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          L
          Lmnopstu
          Sep 16, 2022
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          Address: Pooth khurd village near Barwala village North West Delhi 110039

          Complaint regarding poor maintenance and not shifting drainage system under construction area
          +2 photos
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            R
            Rajacb
            Sep 15, 2022
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            Toll charge collected from my fast tag on removed tolls on paranur (chengelpet) tamilnadu, I need refund my money.
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              K
              K.S.Saini
              from Mohali, Punjab
              Sep 15, 2022
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              Triple charges on toll plaza

              Dear Sir,
              It is submitted that I crossed national highway toll plaza of Dharer Azizpur Punjab for going Zirakpur to Rajpura by my car Regd no. CH01AH 4887 at 10.48 am on 4th September, 2022 and deducted charges of Rs. 60/- through fastag . On returning toll plaza man said to me that fastag has no balance, therefore he demaned cash Rs.80/- . I showed him balance in fastag app but he denied and taken Rs.80/- cash with fine and gave...
              +2 photos
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              E
              ElangoRK
              from Chennai, Tamil Nadu
              Sep 15, 2022
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              2 times amount debited in my SBI Fastag (Rs 55 + Rs 65). Both times my SBI fastag no used while cross the toll. Because my SBI Fastag got tear off from vehicle.

              Compliant # 6589449 / 5th Sep
              Compliant # [protected] / 15th Sep

              I got status of compliant has been resolved and ticket was closed, but amount not credited back to wallet.

              While talk to NHAI helpline 1033, not able to understand due to language barrier.

              Kindly address this issue and resolve.

              Thanks
              Elango
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                S
                s_joshi30
                from Haldwani, Uttarakhand
                Sep 15, 2022
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                Sir/Mam,
                I would like to hereby informed you that while travelling from haldwani to Bareilly (U.P.) there is a toll plaza at Mundia(Pin code; 243201) known as Mundia Toll Plaza there were no fastag machines are installed which cause us some inconvenience that's why I am filing this complaint and request you to look in this matter.
                Thank you

                Somya Joshi
                [protected]
                +1 photos
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                  H
                  Hasan 111
                  from Navi mumbai, Maharashtra
                  Sep 15, 2022
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                  Address: CBD BELAPUR, NAVI MUMBAI

                  Please provide me with details of land accquired by below, numbers
                  Cidco, Belapur, navi mumbai, Please i request you to install cctv in all cidco premise's and proper info contact on sign boards email, etc. Corruption is going on a very high level and high degree officers to involved very shocking, cheating, grabbing farmers property on their name or builders. I have the proof you can check file number 644 wadghar (panvel)(karanjada) 12.5% department and file number 676, 673, 101, 823, 431, 3, and many other file's missing very strange . i believe in indian law. File.644 wadghar panvel 12.5% scheme is the key to all door's ))), hope to you hear good positive news from you.
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                    V
                    ved1101
                    from Faridabad, Haryana
                    Sep 14, 2022
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                    Address: Delhi-faridabad toll

                    This is to inform the esteemed authority about the regular jam on the Faridabad side after exiting from toll 33 to 36, which fall under the management region of the toll. Lots of private cars and buses stand there to lure passenger instead of the dedicated place that's under the flyover.
                    Hope for swift action on the toll running company.
                    Thank you
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                      P
                      pgargya
                      from Jaipur, Rajasthan
                      Sep 14, 2022
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                      I travelled from Meerut to Delhi on 8th Sept, 2022 and returned the same day. I was over charged on this trip as Rs. 155 were deducted from my fastag each time we crossed the toll.
                      The transaction IDs were[protected]-731662716442172808409P time of travel at 21:16:41 on 8th Sept 2022 and[protected]-731662670834420259899P time of travel at 23:56:16 on 8th Sept 2022 for Car No. UP 15DC 2040.
                      Please arrange to refund the excess amount deducted from my fastag.
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                        S
                        subbuindi
                        Sep 14, 2022
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                        Address: Post Horti Tq Indi Dist Vijayapur

                        Toll Charges and Service road in Horti Village Karnataka

                        Road I am referring in the complaint.

                        NH 52 – Road Start from Vijayapur Karnataka join to solapur to pune.

                        I have two complain in this road.

                        1) There is toll collection center near Tidagudi village which collect one way toll charges of Rs 105. Which is highest throughout the toll charges collected from Bangalore to Pune. Further, this toll is situated just 20 kms away from Vijayapur. Very recently Minister has said toll collection center situated within 30kms distance will be closed. Till now no action taken.
                        2) There is village called Horti. In the village there is bridge which cross the village all vehicle will go under the bridge. Both the sides of the bridge there is very narrow service road not even two cars will cross each other. The service road which runs almost 1.5KMs. Throughout the service road there is problem for crossing the vehicle. When constructing the road the marking was done. But road was not done as per marking. Within a year many injurious have happened. Kindly take the complaint on record and resolve the issues.
                        Sep 14, 2022
                        Updated by subbuindi                         Toll Charges and Service road in Horti Village Karnataka

                        Road I am referring in the complaint.

                        NH 52 – Road Start from Vijayapur Karnataka join to solapur to pune.

                        I have two complain in this road.

                        1) There is toll collection center near Tidagudi village which collect one way toll charges of Rs 105. Which is highest throughout the toll charges collected from Bangalore to Pune. Further, this toll is situated just 20 kms away from Vijayapur. Very recently Minister has said toll collection center situated within 30kms distance will be closed. Till now no action taken.
                        2) There is village called Horti. In the village there is bridge which cross the village all vehicle will go under the bridge. Both the sides of the bridge there is very narrow service road not even two cars will cross each other. The service road which runs almost 1.5KMs. Throughout the service road there is problem for crossing the vehicle. When constructing the road the marking was done. But road was not done as per marking. Within a year many injurious have happened. Kindly take the complaint on record and resolve the issues.
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                          A
                          amrutlal
                          from Savantvadi, Maharashtra
                          Sep 14, 2022
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                          Address: vitrified minerals On NH-48 near sabar dan hajipur himatnagar

                          Https://twitter.com/amrutlalardesh2/status/[protected]?s=20&t=XgP1ikqJPmIaM2Xc28...⇄
                          +8 photos
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                            S
                            Shrikant Kate
                            Sep 14, 2022
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                            I have been traveling to Thane from Kalyan via Bhiwandi Bypass, the situation on NH 48, NH 160 and NH 61 is too bad. There are numerous potholes and traffic jams daily. My commute is of just 26 kms one side. But it takes around 90 mins daily.

                            The bridges are too narrow and in very bad situations.

                            I request the authority to take the correct initiatives to improve road conditions.
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                              K
                              kamatjitesh
                              from Morjim, Goa
                              Sep 14, 2022
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                              Address: Kuber,Bamanwada- Karraswado, At and Post Tivim I.E., Mapusa, Goa. 403526

                              I had invested in NHAI Bonds in 2018. I have not received any correspondence till date. Agent is not ready to take any responsibility. He just gives the number from net where no one picks up the call. My money was debited through cheque. Please look into the matter immediately.
                              +1 photos
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                                K
                                Kdbhayani
                                Sep 14, 2022
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                                On Mumbai Agra national highway between Indore and gwalior there are so many cows sitting on highway which are facing accidents by vehicles so there is death of cows which is gauhatya.gauhatya is biggest crime.so kindly look into this matter as soon as possible
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                                  P
                                  pkic scout
                                  Sep 13, 2022
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                                  I traveled on purvanchal express way on 11 September 2022. I have entered from Dostpur and exit from Lucknow. Total distance traveled approx 160 km.
                                  Rupees 315 was Toll charged at the entry point.
                                  And again at the exit point I were charged Rs 675. Which was totally wrong deduction.
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                                    A
                                    Abdul Karim Siddiqui
                                    Sep 13, 2022
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                                    Address: D-1034, Gaur Global Village, Crossings Republik, Near ABES Engg. College, Ghaziabad

                                    Hello sir/ ma'am,

                                    I am a resident of Crossings Republik (CR) township in Ghaziabad.
                                    I generally used to reach my home from Delhi to CR via NH24 using slip road near IPEM and lead to a service road next to Carbon Continental company and then underpass to ABES Engg Collage to home.

                                    The connectivity of the slip road is not properly designed and leads to a jam on slip road near IOCL Petrol Pump.
                                    I personally believe that the slip road should be available after the Petrol pump, so commuters will not make any traffic Jam.
                                    Also the Slip Road condition is very pathetic, there are lot of potholes and no proper street lights available there.

                                    I am requesting you to please do a survey with people residing in Crossings Republik and nearby locality and take a proper and quick action to atleast repair the slip road in a timely manner.

                                    Regards,
                                    A. K. Siddiqui
                                    (A law abiding citizen, and a Tax payer)
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                                      A
                                      Arpitha Mettu
                                      Sep 13, 2022
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                                      Address: Naldurg-Omerga-Talmod

                                      Naldurg-Omerga-Talmod

                                      the Road is extremely in a very bad condition and not roadable
                                      the construction has been stoppped and not completed for the past 3 to 4 yrs

                                      dt of travel 4th sep 2022
                                      +2 photos
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