Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Updated: Jul 25, 2026
Complaints 8476
Resolved
214
Unresolved
8262
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

National Highways Authority of India [NHAI] reviews & complaints page 37

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Z
Zeelan59
Dec 3, 2022
Report
Copy

Address: Transport Bhavan Delhi

Sir,
what is the latest PCU/day as on date at each toll Plaza.?

How much was the capital investment done for NH44 road expansion between Hyderabad to Bangalore?

How much money in Cr’s has been collected from public/private transport vehicles so far over last 9-10 Yrs?

When cab be some of these the toll plazas will be removed as the distance between them is less than 85 Kms.

Every year toll fee is increased by 15 Rs for Car/Jeep, it means the return on investment should have be achieved and recovery must have been done faster every year compared to previous year.

Compared to previous year no.of new vehicles purchased by commuters across PAN India could be increased by 15%-20% (pls check the data with RTO)

Registration & Road Taxes are already paid for each and every vehicle purchased by us then why should we be still paying toll plaza every where for how many years?
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Z
    Zeelan59
    Dec 3, 2022
    Report
    Copy

    Address: Transport Bhavan Delhi

    Sir,
    what is the latest PCU/day as on date at each toll Plaza.?

    How much was the capital investment done for NH44 road expansion between Hyderabad to Bangalore?

    How many money in Cr’s has been collected from public/private transport vehicles so far over last 9-10 Yrs?

    When cab be some of these the toll plazas will be removed as the distance between the then is less than 85 Kms.

    Every year toll fee is increased by 15 Rs for Car/Jeep, it means the return on investment should have be achieved and recovery must have been done faster every year.

    Compared to previous year no.of new vehicles purchased by commuters across PAN India could be increased by 15%-20% (pls check the data with RTO)
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      T
      Tomarashish0
      Dec 2, 2022
      Report
      Copy

      I had travelled from Delhi to ambala on 1st Dec 2022 and back to Delhi on 2nd Dec 2022. At Bhagan toll plaza i was charged the toll amount without scanning the fastag, on both the occasions. I had my valid defence ID with me, which I showed to the person at the plaza. He then allowed me to pass through the toll gate(the screen in front showed fare:0). Even the fastag was not there in the card. This is a malpractice undertaken by Bhagan toll plaza in which they are charging the amount without scanning the fastag.
      Hoping for a early response and strict action.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        samay sehrawat
        Dec 2, 2022
        Report
        Copy

        Dear Sir

        With due respect that i have local pass upto 03.12.22 and also today I recharged my pass for the month e.g 04.12.22 to 03.01.23 but today while I was crossed in morning and evening from Ghamroj Toll Plaza, my fastag had deducted amount 115 and 60 respectively.

        My vehicle number is HR51BR0478.

        Please look into it.

        Samay Kumar
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kulbir1302
          from Noida, Uttar Pradesh
          Dec 1, 2022
          Report
          Copy

          Address: Manesar toll Plaza

          Hi,

          I am travel regularly to gurgaon and on 1 dec 22 while cross toll gate my fastag showing blacklisted even I recharged with monthly pass from 30th nov to 29 th dec and also have balance in fastag but while asking reason for blacklisted toll staff fighting with me as said that "nikal yaha se nhi to marenge ".
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            from New Delhi, Delhi
            Dec 1, 2022
            Report
            Copy

            Address: Kuchaman city rajasthan

            There too much over size speed breakers on the manglana to kuchaman road nagour please remove the breakers
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              anuragkschoudhary
              from Delhi, Delhi
              Nov 30, 2022
              Report
              Copy

              While travelling from khatauli to delhi my fast-tag faced some technical issue.
              The staff gathered began to use derogatory and abusive language with me and my mother and father as well.

              The group of about 8 people threaten and also tried physical assault me which tore my shirt.

              Such kind of behaviour is highly condemnable further i request the authority to kindly take the appropriate action in this matter.

              I m also sharing the picture of few people which i capture.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Shah Jayes
                from Vadodara, Gujarat
                Nov 29, 2022
                Report
                Copy

                Dear Team,

                We are resistant at vadodara besides Kapurai Crossing over bridge.

                We used to pass whole bridge for our work in day and night also.

                Since last six months there no lighting on Kapurai bridge area, when we have complaint to MGVCL they asked us to complaint VMC, then they also asked us to complaint with L & T who has these contract. We don't have these companies address & contact number.

                We are facing serious problems due to zero visibility specially in evening without lights.

                We request you to kindly take immediate action to resolve the same.

                Thanking you.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Shubhankar Samal
                  Nov 28, 2022
                  Report
                  Copy

                  Address: Bedeibadkudar toll plaza ,Sundargarh,Rourkela ,Odisha

                  Waiting is too long around 25 min at Bideibadkudar toll plaza situated on the way to Rourkela, Odisha.management of vehicles is very bad.worst toll gate in Odisha.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    Anand301189
                    Nov 28, 2022
                    Report
                    Copy

                    Address: IHMCL & NHAI, Mumbai City, Maharashtra

                    Dear Team,

                    I've booked a monthly pass today, which should be for month as I've opted for monthly pass but they pass mentions from 28th Nov to 30 th Nov.
                    When I raised the issue with IHMCL authority they have blamed that we cannot help as you should change the date by your self.

                    My point is if I'm opting for monthly pass how can they give me a pass for 2 days at INR 1250.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      U
                      Umair Wani
                      from Katra, Jammu and Kashmir
                      Nov 28, 2022
                      Report
                      Copy

                      Address: Toll plaza chenani nashri tunnel jammu and Kashmir

                      When fastag recharged instantly at toll plaza, toll booth personnel stated it would take 15 minutes to update so give the cash . But later on got message for deduction through fastag also.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Koushikicp
                        Nov 28, 2022
                        Report
                        Copy

                        Address: Near singur, westbengal

                        We are near to Dankuni tool plaza. It's almost 1 hoir now and not moving at all. Why this much poor service in so called national highway and they are charging huge amount off toll for this poor service. National highway must apologize for this and they should be penalized for this poor service at midnight. Called help line number, they also don't have any idea when this issue will resolve. shame shame shame national highway ministry.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          girni devi
                          from New Delhi, Delhi
                          Nov 25, 2022
                          Report
                          Copy

                          Address: village kathuwas , teh. bahror, rajasthan, New Delhi, Delhi

                          I complaining again that me resi is near toll plaza around 2 km KATHUWAS .
                          These all toll employ always cut my toll by my fast tag and says we are not cutting your toll. they are doing again and again, i complaint before two months but no buddy wants to take any action, i think department also includes in this type of contractors. my details are below

                          V NO. DL9CAY 5057. MY MOTHER AGE 90 YEARS USE THIS CAR IN VILLAGE HURIA KALAN, NEAR KATHUWAS WITH DRIVER.
                          TOLL CROSSED ON 18 NOV 2022
                          F TAG ID. 34161 FA 820328E4026FFE4C0, Hope u do some thing otherwise i also thing all department on ( think yourself what i want to say )
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Srihari22
                            from Chennai, Tamil Nadu
                            Nov 25, 2022
                            Report
                            Copy

                            Chennasamudram toll is on Bangalore Chennai Highway and the road condition is pathetic and very risk zone and i see the toll charge of Rs45 are still being deducted from Fastag. I read a news article earlier not to have a full fare or to waived off. Can the concerned dept look in to and see the money from public doesn't go in to drain and check whether the collections are still valid.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Manimaran Selvam
                              Nov 25, 2022
                              Report
                              Copy

                              Address: Address- The national highway road CHENNAI TO SALEM. Attur national highway in front of A E T College arts and scie.pudhu adayalampatti attur 636108

                              Dear sir,
                              MR Senthil perumal (old udayanpatti)
                              MR Salthilvel murugesan (old udayampatty)
                              MR Natesan ayyamperumal (attur)

                              The three persons mentioned above have dug up the National Highway road and diverted it and the stones are also being removed from the National Highway.

                              We have complained about this to the officer and to no avail we request you to please take up the issue.

                              we humbly request the trio to take further legal action immediately and i have sent all the evidence with you
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Raj Anmol Singh Bhullar
                                Nov 23, 2022
                                Report
                                Copy

                                My residence is 7 km far from toll plaza in v.p.o bhavdin dist sirsa and i have to pay Rs 140 to even drive for 5 km on highway...this is wrong . And as local many works comes for which i have to cross toll plaza for even 2 km or 3 km . I even contacted to toll manager for pass but they never listens to me and i have told that i am from punjab area. Toll is near borber of punjab so why is this my problem that i live on border. Paying 140 for only 5 km driving on highway on daily basis is wrong and nobody doing nothing
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  nikalps
                                  from Mumbai, Maharashtra
                                  Nov 23, 2022
                                  Report
                                  Copy

                                  Address: Satara

                                  Sir my truck MH11AL7494 was parked at my office parking but still On 23rd November I got message of toll deduction from anewadi toll plaza of satara district of state maharashtra of 455rs amount got deducted from my airtel fastag this things have happened before also for another truck at khed shivapur toll plaza of pune district of state maharashtra.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Y
                                    Yadav.sudhirkumar
                                    Nov 22, 2022
                                    Report
                                    Copy

                                    Address: करमन टोल प्लाजा

                                    श्रीमान जी,
                                    आज दिनांक 21 नवंबर 2022 को मैं दिल्ली मथुरा हाईवे पर स्तिथ कर्मन टोल प्लाजा से गुजर रहा था मेरी गाड़ी का फ़ास्ट टैग काम नहीं कर रहा था। मैने टोल स्टाफ से मेरी गाड़ी का (फास्ट टैग काम ना करने के कारण) नगद में दो गुना पैसे देकर रिटर्न स्लिप भी देने को कहा। उन्होंने कहा कि रिटर्न जर्नी की स्लिप हम नहीं दे सकते ये NHAI ने बंद कर दी है। जबकि टोल केबिन के बाहर रिटर्न जर्नी का शुल्क भी लिखा हुआ था। उसके बाद उनके शिफ्ट इंचार्ज ने भी यही बात कही की रिटर्न पर्ची देना बंद कर दिया है। मेरे बार बार कहने पर वो बदतमीजी पर उतर आया। मैने उसके मना करने पर सिंगल जर्नी का भुगतान किया। क्या आप बता सकते हैं की रिटर्न जर्नी NHAI द्वारा बंद कर दी गई है। अगर नहीं तो क्या आप कृपा करके इन स्टाफ पर कोई कार्यवाही करेंगे। में इस घटना का वीडियो रिकार्डिंग भी अटैच कर रहा हूं। आपसे न्याय की उम्मीद करता हूं।
                                    धन्यवाद
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      J
                                      Jain Arun Kumar
                                      from Jaipur, Rajasthan
                                      Nov 19, 2022
                                      Report
                                      Copy

                                      Dear Sir,

                                      I have deposited Rs. 5, 00, 000.00 in your company on 09.08.2018. NHAI has issued me 50 bonds and allotted folio no. 1907348. While applying for bond I have also submitted my Bank Details, which is as under, copy of application form is also enclosed for your ready reference :

                                      Name : Arun Kumar Jain
                                      Bank Name : Bank Of Baroda,
                                      Account No. : [protected]
                                      MICR & IFSC Code:[protected] BARB0NEHJAI

                                      I have not received any amount towards interest due thereon since starting. While enquiring for the same you have sent me INTEREST PAYMENT ELECTRONIC PAYMENT ADVICE regarding payment of interest. I have also gone through with the said advice and found that account number mentioned in that advice is different from my account number, which I have informed you vide Application Form and also the account from which I have made payment to NHAI. I have also provide the cancelled cheque for your record.

                                      Since account no is different is your INTEREST PAYMENT ELECTRONIC PAYMENT ADVICE therefore no amount has been credited to my account.

                                      I request you kindly make payment of interest due on bonds along with interest accrued on unpaid amount till date.

                                      Your early action will be highly appreciated.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Nov 17, 2022
                                        Report
                                        Copy

                                        This is with the fastag associated with CAR No. UP15BN0899 .
                                        On Delhi meerut expressway, it i supposed to take toll of 155+85 for the day. but from my wallet 155+155 is cut for so many days.

                                        Request you to please look into the matter.

                                        Regards
                                        Rohit Jain
                                        [protected]
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit