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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 378

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A
arbindkumar.123
from New Delhi, Delhi
Jul 2, 2018
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Address: Faridabad, Haryana, 121001

Commuters are facing problem at Faridabad-Gurgaon toll road. Commuters have to wait more than 10-15 min every day in a long queue to cross the toll. Commuters, going from Faridabad to Gurgaon, face problem in the morning while commuters, going from Gurgaon to Faridabad, face problem in the evening. This has become a daily practice for several days and commuters are reaching their destination late. Please take a serious action on this.
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    S
    sachine12
    from Pune, Maharashtra
    Jul 2, 2018
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    Address: Pune, Maharashtra, 410501
    Website: nhai.org.in/spw/TollInformationkss.aspx

    On date 1st july 2018 at chalakwadi and hivargaon pawasa toll plaza i was waiting for 20 minutes, when i refuse to pay toll of rs 40 the toll employee argued & told there is no rule for waiting more than 3 minutes or 10 minutes you have to pay, when i ask to show i card & rules details they refused, but i got the name of employee -hitendra jadhav, emp. Code-c3784

    this person spoke in a rude language & took toll amount from me .
    Please take action on him if there is a rule for waiting time at toll plaza.
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      T
      Tanuj Mangla
      from Delhi, Delhi
      Jun 29, 2018
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      Address: Palwal, Haryana, 121102

      My vehicle no. Is hr30q7777 and i am resident of palwal (Haryana). I had submitted a letter signed by sdm palwal stating that i am permanent resident of palwal which allows me pass through the toll @ rs. 65 per month, then the srinagar toll plaza palwal authority had issued me a monthly card for the same.

      Now, in april 2018, the toll authority had issued a fastag to me in place of card.

      The issue is that yesterday i have passed through the toll and then i asked the staff to recharge my fastag, they told me that this can be done only at toll office and rs.150 was deducted from my paytm wallet which is not a valid amount as i am eligible for monthly charges of rs. 65 for multiple journeys.

      So please refund my amount i. E. 150-70= rs.80/- and activate my fastag for monthly rental.

      Thanks & regards

      Tanuj mangla

      [protected]
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        D
        Deepansh0
        from Betul Bazar, Madhya Pradesh
        Jun 28, 2018
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        Address: Shivpuri, Madhya Pradesh

        Sir at this toll tax for car is 100 for a single trip. And after one hour if we return again 100 for return. I want to know what is the formula that you calculate the toll price for cars and if some one return in a hour is necessary again toll tax because some other toll plaza rates is too cheap. Aprox.50 per km. Please reply.
        Deepak sharma
        Shivpuri.
        [protected]
        Slip 24 why my travel only journey 2 hours why give me 24 hours slip i want 12 hours but he is roughly behaviour so I'm very shocking behavior so please help
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          J
          Jacob12.
          from Punalur, Kerala
          Jun 28, 2018
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          Address: Kanchipuram, Tamil Nadu

          My self dharmaraj, residing in chennai. I used to go to my native via chengalpattu toll plaza, there many times i faced the issue that they are not at all print correct vehicle number and while we re-enter they are saying that vehicle number not correct so we won't allow. One time i asked that please mention correct vehicle number to the chengalpattu toll plaza executive but he refused. He used bad words and he called 5 member who are all road rocks they started to beat us. None of them are nhai employee. Even in toll plaza no one wearing id card. They are doing rowdism in toll plaza. I have seen many toll plaza but in chengalpattu only i faced many problems.
          Ticket no.[protected]
          Booth no. LP1 reenakaur
          We were waiting for more than 3 minutes at the booth. As per your rules tax should not be taken, but we were forced to give it.
          The head of booth was also rude, instead of handling the situation professionally he was busy defeating us in the argument .
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            S
            Surajb0763
            from Pune, Maharashtra
            Jun 28, 2018
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            Address: 442305

            There is nagpur to chandrapur highway aarambha toll plaza nandori chaurasta

            There is a more having doesn’t space remaining for driving for truck bus and private vehicales last time having there a accident from that atikraman space and one man has dead there so please my complaint accept and look great decisions

            Thank you
            +1 photos
            I wanted to return in 12hrs and the toll plaza is not acepting. the charge the full 24hr return toll amount.
            at gvk deoli kota expressway pvt. ltd.
            kishorpura toll plaza.
            National Highway sitarganj to khatima NH74 per jhankat main chourahe per vyaparmandal dwara atikarman Kiya jaa raha hai vaha per road ke paas footpath per toilet nirmaan ho raha hai.

            atikraman hatao - Comment #4023982 - Image #0
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              B
              Bkbansal
              from Mohali, Punjab
              Jun 27, 2018
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              Address: Sangrur, Punjab, 148001

              Respected sir/madam
              my name is bhola bansal . I am an advocate of taxation . I have client whose land was accured by nhai and amount as compensation given to her 200000 but tds which was deducted by department is not shown her 26as . So, please check your tds return. Pan number is cqbpz3136d. So, please resolve it as early as posiable so, i can file my income tax return correctly
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                K
                Kumarapandian d
                from Chennai, Tamil Nadu
                Jun 27, 2018
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                Address: Tiruvallur, Tamil Nadu, 600077

                We are a regular user of the chennai - trichy nh 45 road.

                We are using the fasttag to pay at all the 6 toll plazas.

                Most of the time at paranur and athur there were no separate lane for the fasttag. All the vehicles were going through all the lanes in both (Onwards and backwards) ways.

                The most pathetic problem is at vikravandi toll plaza. Every time when we go to trichy the fasttag scanner works fine and the amount deducted properly. But when we come back from trichy to chennai, the rf scan reader never scans the bar codes. 50 % of the time we have to move the car back and front to make the scanner to read the bar code. And other cases we need to buy the tickets by paying cash at the counter. Even if we travel back with in 24 hours we have to pay the full amount in cash at the toll plaza. Even we showed that the bar code is working properly and we have enough balance the people at the toll booth were not accepting and asked to pay the amounts. For my friends case even worse he has paid the amount and the scanner also deducted the amount.

                I have attached two images.

                1. Onward journey to ulunderpet. Fast tag deduction of rs. 75.
                2. Backward journey to chennai, cash payment of rs. 75.

                You can see the times were within 24 hours. But still they are charging full amount.
                +2 photos
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                  N
                  nirmaljain01
                  from Nalgonda, Telangana
                  Jun 26, 2018
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                  Address: Chennai, Tamil Nadu, 600110

                  This nh5 from elavur to redhills near chennai has enormous number of holes on roads which are causing a lots of accidents and damage to shock ups of vehicles there are more than 100 holes on mentioned road.. Even though they are collecting toll charges the road condition is pathetic.. Kindly look into the issue and do the needful

                  Regards,
                  Nirmal jain
                  Jun 26, 2018
                  Updated by nirmaljain01
                  Road with dangerous holes
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                    C
                    Choosy
                    from Akhnur, Jammu and Kashmir
                    Jun 26, 2018
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                    Respected sir
                    I am daily commuter on your toll paza at lucknow - kanpur highaway at unnao (Nawabganj) toll plaza. Depite of repeated complaint regarding allowing non tag vehicles on tag lane is continued. At you this plaza everyday i have to waste my 15-30 min due to this mismanagement. Then what is the utility of having tag on my vehicle and tag lane on your above plaza.
                    Kindly instruct your office to disontine the practice of allowing non tag vehicle tag line on your nawabganj plaza.
                    Rajesh srivastava
                    Up32 fv 1740
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                      P
                      P.K. sandhu
                      from Basi, Rajasthan
                      Jun 23, 2018
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                      Address: Sri Ganganagar, Rajasthan

                      I am a student and when i was travelling from suratgarh cantt to suratgarh railway station on national highway no.15 to catch my train to chandigarh i had seen 10 over loaded trucks included tractors in just one hour and don't know what the administration is doing they are a large threat yo public as well as vehicles travelling with them so ples kindly look into this matter so that public and i will satisfied with your actions.
                      Jaipur Kota (Rajasthan) Highway- At Hindoli Village suddenly Speed breakers comes. This causes accidents. and damage to vehicle.

                      The Speed breakers should be at branch road and not on main road.
                      Remove these breakers.
                      Dear authority
                      PNC RBJ TP1 NH-31 toll plaza not provide 12 hours parchi. He told that no facility by NHI . That's true? If no than take action
                      Thanks and regards
                      Raghvendra
                      Tickets no 342383
                      Date 22/06/2018
                      [protected]
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                        M
                        mpkulshrestha
                        from Gurgaon, Haryana
                        Jun 23, 2018
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                        Address: 282007

                        Sir, i applied for 54 ec capital gain bonds vide app. 1700179 for rs.16 lacks this amount was clear from my bank obc kamla nagar agra on 03.01.2018, till date i have not recd any bond nor interest upto march-18 pls issue bond on my new address:
                        Smt. Rekha arora w/o prati pal singh flat 209 kaveri kosto, tower no.1 bhawna estate road, sikandra, agra u. P.
                        Jun 23, 2018
                        Updated by mpkulshrestha
                        .
                        HR21AK6169 My car is cross Toll plaza sarsod (barwala to hisar ) in haryana booth 2nd going towards Hisar . then person sit on the 2nd booth verify the documents of cars and miss behave around today 2.00pm on 21july 2018 .
                        Misbehave of the employee and carelessness which can cause accident at malera toll booth Nh76 pindwara udaipur highway
                        Car no.-RJ24CA3876
                        There was no swipe machine available at any gate on Ait Toll Plaza, Jhansi-kanpur Road and I was asked to go to toll plaza office building for payment through card.Date of incident-21/06/2018 Time:9:10PM.
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                          A
                          Aditya Chand
                          from Delhi, Delhi
                          Jun 23, 2018
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                          Address: Sonipat, Haryana

                          Fastag lane mismanagement at murthal toll as no dedicated lane for tagged vehicles.
                          All vehicles enter fastag lane and the staff is rude and disrespectful.

                          The amount paid at this toll is 65/-.
                          Services are not worth 1/- as
                          Staff is rude.
                          Narrow lanes at toll resulting in huge traffic and subsequent delays.

                          Another complaint for the toll-fastag
                          The staff was behaving rudely and they are acting like goons of the area ... You should take care of the thing ... This is not for what we are paying toll to you ... Atleast make your staff literate and tell them how to talk to the passers ...

                          fastag lane mismanagement at murthal toll - Comment #3138138 - Image #0
                          Dear sir, on 17th I have recharged of 300rs once again 300rs and again 200rs by NEFT, amount is deducted in my account.I have complained minimum 6 to 7 times but no response from your customer care Dept, pls do the need full.Registered mobile number is [protected]
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                            S
                            Shubham1988
                            from Mumbai, Maharashtra
                            Jun 23, 2018
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                            Address: Thane, Maharashtra, 401107

                            Toll of Mumbai Dahisar Naka charge me every day as I go off yo office passing that Naka. Every day I have to pay minimum Rs 70.

                            Toll is charged for better toad and smoth drive but you can see the condition of Western Express Highway. This toll dosent provide any kind of better service.

                            I would suggest toll should be excluded on Car as we are frequent Traveller to toll and it's cost to much to our pocket without adding any convineance to our life.
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                              S
                              Sunilsalecha
                              from Ahmedabad, Gujarat
                              Jun 21, 2018
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                              Address: Jodhpur, Rajasthan, 342001

                              Dear sir

                              We passed through your toll at Raipur and indranagar in morning at that time we have taken physical toll slips on paying cash payment for return journey too.

                              But when we returned from those tolls in evening they charged from my fasttag toll without my information. We received the msg from paytm when we return to home. This is cheating with us. We are pasting below the sms recd from paytm. Also if require I can given you toll slips which we purchased on cash payment. Your earliest reply will be highly appreciated.

                              SUNIL SALECHA
                              [protected]
                              I have taken return ticket. Bt if done second Tour on same toll plaza. In24 hours they again asking me for taking a new ticket in ajijpur toll plaza. Punjab
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                                V
                                Vijaykmg
                                from Delhi, Delhi
                                Jun 21, 2018
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                                On KGP they are charging toll charges more than the authorised amount. As per information provided by govt toll charges for car vehicle are Rs 186 from kundli to palwal exit but they are charging around Rs 215.If someone oppose against such matter then they threat people.we were ready to pay the actual charges but they were firm on collecting the extra amount. He was gathering his other coworkers. We have not paid toll there and escaped from there so as to save ourself from fight.
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                                  D
                                  Divyesh doshi
                                  from Bhiwadi, Rajasthan
                                  Jun 21, 2018
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                                  Address: Rajkot, Gujarat

                                  Sir i am going to wankaner to morbi and it was just 25 km. But i am paying 85/- tall for that and it was to much high i am coming from rajkot and i am use only just 25 km 4 line high way but when i pay for this (85/-₹). It was to costly this tall plaza operated by sakar global co. And mr. Devu bhai is in charge of this co. Tall plaza staff and his incharge was very much rough and he was not to supporting and give not any information for the tall plaza. And they you have complain any where nobody was doing anything at our tall plaza.
                                  So please make a note and do favourable as soon as earlier and tall plaza cost is too high so please do something for that.
                                  Very bed position road, near real plaza, plz help very fast, this road to big problem all vehicles, so big traffic jam in daily

                                  vaghasiya toll complaints (wankaner) gujarat - Comment #3770771 - Image #0
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                                    V
                                    Vijay J Shah
                                    from Vadodara, Gujarat
                                    Jun 21, 2018
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                                    Address: Vadodara, Gujarat, 390011

                                    [4/25, 16:34] Vijay Shah: आप टोल प्लाजा पे पर्ची कटवाते हो तो वो पूछता है कि एक साइड की दू या दोनों साइड की
                                    तो मित्रों मैं आपको बता दूं की आप उन्हें कहें कि पर्ची 12 घण्टे की दो
                                    ना कि डबल या सिंगल साइड
                                    अगर आप 12 घंटे में वापस आ सकते हो तो आपको कोई टोल नही लगेगा
                                    पर्ची पर भी समय लिखा होता है

                                    जानकारी के अभाव में हम लोगों से टोल प्लाजा वाले चोर बाजारी करके हर रोज लाखों रुपया हज़म कर रहे है

                                    आप सबसे मेरी दरखास्त है कि इस सन्देश को सब लोगों के पास पहुंचाए ओर जनता को जागरूक करें

                                    धन्यवाद

                                    निवेदक : *नितीन गडकरी*
                                    भारत सरकार
                                    *फोरवडेडॅड मेसेज*
                                    [6/21, 08:42] Vijay Shah: They issue return ticket n if taken single then while returning withiny12 hrs charges for again single ticket so it's loss of 105 instead of 50 on taking return ticket!!
                                    When my car registration no.CH01BM 9135 crossed from Dappar toll plaza on 15.6.2018 at about 3:12 PM
                                    Double toll fee was taken one from Fastag and another from Paytm so kindly my payment may be refunded anf action be taken agsint them for charging double payment when i made complaint nobody was ready to hear me anf refund the excess payment
                                    Dear Sir,

                                    I am santhosh i have returned back from Mysore to Bangalore yesterday night[protected] :10:30 PM). When i told them that my vehicle is enabled with fast tag they told simply on Nice road we don't have an option of fast tag.

                                    Please advice where i can file these complaint

                                    My Vehicle No is - KA 53, MF 1331

                                    Thanks
                                    Long pending consumer organisations of Coimbatore vellakoil Karur people
                                    Please start the newly proposed road immediately and start toll plaza

                                    long pending demand of the citizens, as the number of accidents is on the rise in this stretch.
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                                      H
                                      Happys
                                      Jun 21, 2018
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                                      As i have been traveling to ludhiana every month, i always have to fight or argue with toll staff at bhagan toll booth. At first, there is always long waiting time even in fastag lane. Either it's closed or staff doesn't let you enter in it saying go from another lane as if you have fastag you can pass thru fastag lane. Then once you reach the collection point they will say pay cash as fastag lane is that & you in wrong or cash lane. Then you have to argue with them. It's not my mistake your guys never let us enter fastag lane so we had to come in this lane. Then they will argue & use abusive language demanding cash if you want to pass. I faced this problem 6-7 times as i travel every month from delhi to ludhiana. Please i kindly request you to look into the matter as wait time & way they deal with customers & female is very bad and they need to fixed by higher authorities.
                                      Sir please see the road condition of national highway 15 its road condition is going worst day day four lane work is also not completed public are facing problems please take some neccesary action gohpur sonitpur purupbari

                                      complaint misbehaving of toll staff at bhagan toll & long waiting time and then using abusive language - Comment #3135739 - Image #0
                                      complaint misbehaving of toll staff at bhagan toll & long waiting time and then using abusive language - Comment #3135739 - Image #1
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                                        A
                                        Avi Kajjal
                                        from Noida, Uttar Pradesh
                                        Jun 20, 2018
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                                        Address: 147001

                                        Dear nhai
                                        I avtar singh having vehicle no pb11cl 1751 want to register register the complaint against charges that have been charged to me. I have been charged rs 125 from my fast tag for return journey and also i have to pay rs 80 extra in cash for return journey. I have been charged total sum of rs 205 instead of rs 125 at toll plaza kalajhar near bhawanigarh (Patiala) punjab. Kindly look into the same. The toll free no has been contacted but same is not avaible and also i have called on [protected] but they straight away cut the phone without listening to the issue. Please provide me with a solution or should i proceed the process further through consumer court?

                                        Avtar singh
                                        [protected]
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