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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

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Updated: May 30, 2025

Complaints 8443

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

About the rude and disrespectful attitude of employees at toll plaza

Misbehave complaint for murthal toll plaza

Most useful reviews

challan of bike on badarpur toll road

Fastag recharge due to KYC pending

NH65 road status between naldurg and omerga

TOLL TAX TAKEN FROM defence personnel

highway street lights not working

Illegal toll collection on few toll plazas of rajasthan and humiliation of travelers

Featured stories

Over deduction of Toll amount

Wrong deduction on BHAGWANPUR TOLL PLAZA

Triple charges on toll plaza

National Highways Authority of India [NHAI] reviews & complaints page 38

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Address: Ghaziabad

I have traveled from eastern periferal dasna cut to Delhi Meerut express way duhai cut and Paid Rs 180.0 toll for UP12AB7770 at Duhai on 10 Sep 2022, 05:10 PM. TxnId: 0010032209110330056515 and Paid Rs 25.0 toll for UP12AB7770 at Kashi Plaza DME KM 5823 on 10 Sep 2022, 05:33 PM. TxnId: 791662899249676375921P
What is this, I think it’s a fraud with me
Please return my extra charge which is charged by you otherwise I will go...

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Address: 1-C-2 SFS TALWANDI KOTA324005

Today morning at Dhaneshwar toll plaza on NH76 toll staff blocked the scanner and told me that my fast tag not working, so either I pay penalty or buy Paytm fast tag. I insisted that my HDFC Fasttag has Rs 4000+ in balance but he refused to listen to me and sold me Paytm fast tag . In subsequent tolls my both vallets got toll deductions. Man responsible for this act was Some Mr Ajay. Please look in the issue....

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Hi,
My car is at home, but toll is deducted
Please help
You Paid Rs.30 at Navayuga Bangalooru Tollway of KA04MF8804 on 11/09/22 13:15:49. Avl Bal Rs.465.00 Txn ID: FT[protected]. Explore more @ i.airtel.in/bankhome...

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Dear Sir/Madam,

We want to bring this to your notice that a service lane connecting gram Manoharpur, Moradabad Underpass to Krishna bal Vidya mandir school underpass Mangupura is extremely under bad condition and have quite a lot of potholes and too narrow. This condition of the road makes it accident prone and a cause of great inconvenience for the dwellers and the general public. the children also face a lot of difficulty...

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Fastag scanner not properly working .
They enter fastag vehicle no manually....

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My issued fastag under exempted category (34- persons with disability) was damaged due to broken winsheild of car and looking for replacement of fastag. But unable to do online as there is no option for replacement. Kindly look into the same and resolve issue and hence provide new fastag under exempted category i.e 34- persons with disability. Regards Vikas Gupta [protected]...

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Address: Ahmednagar, Maharashtra

Respected Sir,
Refer to the subject, I am writing a complaint about the extremely slow progress of road construction and dangerous road condition on the A’nagar to manmad State Highway-10.
You may also be aware this highway is most important and used by all types of heavy and light vehicles as well motorcycles and public transport.

Due to road condition, in past one-year multiple accidents happened with all...

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Address: First toll in mujaffarnagar to Haridwar

Line number 6 got sticker for 20 minutes. Many cars and ambulance is waiting for their turn and after 20 minutes they clear the line....

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सेवा में
श्रीमान

आप से अनुरोध है कि नेशनल हाईवे हंडिया से राजातालाब ओवर ब्रिज जो है वो बरौत पिलर नंबर 31 पे बहुत जोर जोर से आवाज आ रही है जिससे नीचे चलने वाले लोगो के...

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As per the government of India order, there should be no other toll present between two within range of 40 km, but toll plaza near d mart nelamangala connecting to tumkur is looking closed but debiting amount from fastatg when we pass through it, I'm raising this complaint to look out what hapening there, many people are complaining but no one care, I hope you look out nd give solution,

Thank you

Toll address:...

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In Surapattu Toll Plaza There is no form of digital payment if fastag doesnt sufficient balance then only form of payment is cash. Is this what the Rule says?...

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In surapattu toll plaza there was no digital payment .if fastag doesn't have sufficient balance only mode of payment is cash. is this is only type what all toll plaza is following?...

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Highway road lights near Chennasamudram Toll gate which lies on NH48 (Chennai-Bangalore) are not working for the past 2 years. As the 6 track road formation is under process the road are in very bad condition. Due to this lots of accidents occur. Kindly take necessary steps to turn on the road lights to prevent further damage....

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Dear Sir,
More than 1 Hr traffic jam near Rajiv Gandhi memorial sriperumputhur. Please clear immediately.

Thanks & Regards
Ragunathan.E
[protected]...

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I have travelled on NH58 and passed shivaya toll plaza twice within 24hours. But, my fastag deduction rs. 110 both times. Why it is done twice. As per govt rule, if any vehicle passed twice toll plaza within 24 hours then deduction should be once full and second times half. Please proceed to refund my amount. Vehicle No. UP12BD2622...

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On Hyderabad to Nagpur highway the toll road between Daroada toll plaza and Kelapur toll plaza is very dangerous and can be life theatning too..
Both the toll plaza staff is irresponsible and no complaint book is available..Please do something...

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Address: Panvel, Maharashtra, India

Dear sir, we were travelling for Ganeshotsav with Valid Toll concession form from Police vetted by Government of Maharashtra, however with complete Disregard for the same, the tolls have been collected through Fast Tag on Mumbai-pune Expressway as wellas Pune Bangalore National highway No.48. uptill Kolhapur.
The attendants were rude & replied that they have no such Instructions. we poor people of india feels Cheated that State government...

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Address: vapi, valsad,gujarat

1.Road in damaged from past 1 month but no action has been taken by respective toll plaza.
2.Daily traffic jam on NH-48.
3.Approx. 18-22 Accident occurs on highway due to damaged road.
4.Holes on road observed by 1 foot deep and 1 meter long....

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Abusive behaviour by Toll Staff

I am a regular commuter from Manesar to Gurgaon. The staff deployed at toll is rude and uses abusive language if you cross-question them for their wrongdoings.

I would like to raise a complaint about today's issue [08 Sept 2022 at 9:45 AM (approx)]. I was standing in the emergency line for more than 15 mins behind two vehicles. It looks like that person was not ready to pay the...

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Address: VPO Chaukiman Teh Jagraon dist Ludhiana Punjab

Sir I am working under government PSB bank, posted at near Chaukiman toll plaza. I am having a car with registration of Bihar Patna .
I have to cross the toll up and down daily as I am residing within 20 km to toll plaza (having local address proof).

So, why not toll plaza issuing me to local pass ?? as I have to pay heavy amount rs 2080/- in month for up and down .
Kindly resolve it and advise me what should...

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