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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Dec 12, 2025
Complaints 8461
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214
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 38

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A
amrutlal
from Savantvadi, Maharashtra
Sep 14, 2022
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Address: vitrified minerals On NH-48 near sabar dan hajipur himatnagar

Https://twitter.com/amrutlalardesh2/status/[protected]?s=20&t=XgP1ikqJPmIaM2Xc28...⇄
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    Shrikant Kate
    Sep 14, 2022
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    I have been traveling to Thane from Kalyan via Bhiwandi Bypass, the situation on NH 48, NH 160 and NH 61 is too bad. There are numerous potholes and traffic jams daily. My commute is of just 26 kms one side. But it takes around 90 mins daily.

    The bridges are too narrow and in very bad situations.

    I request the authority to take the correct initiatives to improve road conditions.
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      K
      kamatjitesh
      from Morjim, Goa
      Sep 14, 2022
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      Address: Kuber,Bamanwada- Karraswado, At and Post Tivim I.E., Mapusa, Goa. 403526

      I had invested in NHAI Bonds in 2018. I have not received any correspondence till date. Agent is not ready to take any responsibility. He just gives the number from net where no one picks up the call. My money was debited through cheque. Please look into the matter immediately.
      +1 photos
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        K
        Kdbhayani
        Sep 14, 2022
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        On Mumbai Agra national highway between Indore and gwalior there are so many cows sitting on highway which are facing accidents by vehicles so there is death of cows which is gauhatya.gauhatya is biggest crime.so kindly look into this matter as soon as possible
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          P
          pkic scout
          Sep 13, 2022
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          I traveled on purvanchal express way on 11 September 2022. I have entered from Dostpur and exit from Lucknow. Total distance traveled approx 160 km.
          Rupees 315 was Toll charged at the entry point.
          And again at the exit point I were charged Rs 675. Which was totally wrong deduction.
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            A
            Abdul Karim Siddiqui
            Sep 13, 2022
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            Address: D-1034, Gaur Global Village, Crossings Republik, Near ABES Engg. College, Ghaziabad

            Hello sir/ ma'am,

            I am a resident of Crossings Republik (CR) township in Ghaziabad.
            I generally used to reach my home from Delhi to CR via NH24 using slip road near IPEM and lead to a service road next to Carbon Continental company and then underpass to ABES Engg Collage to home.

            The connectivity of the slip road is not properly designed and leads to a jam on slip road near IOCL Petrol Pump.
            I personally believe that the slip road should be available after the Petrol pump, so commuters will not make any traffic Jam.
            Also the Slip Road condition is very pathetic, there are lot of potholes and no proper street lights available there.

            I am requesting you to please do a survey with people residing in Crossings Republik and nearby locality and take a proper and quick action to atleast repair the slip road in a timely manner.

            Regards,
            A. K. Siddiqui
            (A law abiding citizen, and a Tax payer)
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              A
              Arpitha Mettu
              Sep 13, 2022
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              Address: Naldurg-Omerga-Talmod

              Naldurg-Omerga-Talmod

              the Road is extremely in a very bad condition and not roadable
              the construction has been stoppped and not completed for the past 3 to 4 yrs

              dt of travel 4th sep 2022
              +2 photos
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                S
                Sukrati Agrawal
                Sep 13, 2022
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                Address: 33/4 usha ganj chhawani

                I am a regular traveler or road Toll plaza Indore Ujjain, Ujjain - Indore Road, Gram Baroli, Madhya Pradesh .

                So I Have taken a regular recharge plan for the same but today dated on[protected] at 7:33 AM .they have deducted amount from my Fast Tag which is not be done .

                As I have already paid for the same then how could they charged extra amount for the same.

                Refund my amount back

                Plz do the needful.
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                  A
                  avinash gander
                  Sep 13, 2022
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                  Address: Khandiobri, kherwara

                  I am resident of palwada, dungarpuy, my residence falls in periphery of 20km from NH-8, Khandiobri toll, kherwara. The toll manager refuse to make monthly pass. Whenever i go for pass, he starts abusing me and threaten me for beating if i come again. According to book of law, im entitled for monthly pass. Please look into matter and resolve my query. My vehicle no. Rj27 cf 9797
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                    D
                    Dr. Gurwinder Singh
                    Sep 13, 2022
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                    Address: Jalandhar

                    NCC Officers are exempted from toll.
                    But sometimes due to lack of knowledge person sitting on toll argues with NCC officers. NCC Officers are Commissioned Officers. So please pass on fresh instructions to tolls. Thanks a lot.
                    Lt Gurwinder Singh
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                      P
                      Pushank Agarwal
                      Sep 13, 2022
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                      Dear NHAI Team,
                      Multiple ups and down in NE3 from Partapur to ghaziabad which results in accident of cars and sometime cars are jumped.

                      Section 4 : Dasna – Meerut
                      Length - 46 km (29 mi)
                      From -Partapur, Meerut
                      To - From -Dasna, Ghaziabad
                      And vice-versa.

                      Please look into it on urgent basis otherwise we can’t stop accident without resolving this big issue.

                      Thanks
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                        S
                        Sakhilraj
                        Sep 12, 2022
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                        Resolved

                        Address: NH544, Thenidukku, Panniyankara, Kerala 678686

                        For a car, they are charging 100 rs for one side, and while traveling found that work is in progress near Kuthiran Choram (Kuthiran tunnel)

                        The lines and speed are limited (20 km ) near the Kutheran tunnel.
                        a There are lot of obstacles placed in between the roods to control the speed of vehicles .

                        Questions:

                        1) How can an NH authority give the flag to collect tolls for these roads?
                        2) Don't you think you are allowing the toll agencies to loot the customers by collecting tolls for the incompleted roads?
                        3) Do you think charging 100 rs for one side is fair for this kind of complete toll road?

                        Thanks
                        Sakhil
                        Sep 18, 2022
                        Complaint marked as Resolved 
                        How come this issue has been resolved? I do not understand the purpose of this portal then. Can you let me know, please? Please describe what steps have been taken by the company to resolve your complaint. Provide as much information as possible.
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                        How come this issue has been resolved? I do not understand the purpose of this portal then. Can you let me know, please? Please describe what steps have been taken by the company to resolve your complaint. Provide as much information as possible.
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                          R
                          Riya Vijayvargiya
                          Sep 12, 2022
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                          Address: Sonkacch Toll plaza NH46

                          The washroom is very unhygienic and there was no electricity at night and there was no water for flush and to wash hands. It frighten me when i went in that washroom because it is not at all safe for a female to do toilet at such dark place.
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                            S
                            Saurabh Narawade
                            Sep 12, 2022
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                            Address: Near swad hotel, near link road to kedgaon, near railway cross bridge, National Highway 222,Ahmednagar 414001 maharashtra

                            There is around 1feet height water clogged on the national highway 222 near link road to kedgaon, near railway cross bridge, Ahmednagar, Maharashtra. Due to this heavy traffic is seen. The total highway of 30 meter is damaged badly. I have attached a photograph of cross section of road... Please repair it as soon as possible. The photograph is not uploading due to technical error.
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                              S
                              Shailendra12jul
                              Sep 12, 2022
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                              Address: Nh48 Shahjahanpur Toll plaza

                              I would like to draw your kind attention towards the pathetic state of NH48 roads specially 20- 30 km from Shahjahanpur toll plaza (Taking 155 Rs for one side trip ) towards delhi.
                              For the last four months, the road has been almost impassable, but no action has been taken.

                              The road is not patched and a rough and uneven layer of concrete was dumped on these segments which made it extremely hard to drive on these segments. The surface of the road was also broken by rains which have created the craters, making the journey even worse. Most of the vehicles keep avoiding these concrete patches and stick to one side of the road resulting in slow-moving traffic/Jams/accidents
                              Creating damage to vehicle aligment and tyre puncher
                              So; I request you to take an immediate step to repair the roads.
                              Sep 25, 2022
                              Updated by Shailendra12jul                               Still no changes in Road conditions.
                              All road is worst now
                              View replies
                              Dear NHAI team.

                              Since one month passed, but now road conditions are more worst .
                              I hope for improvement but conditions are getting worst now.

                              Daily i seen 3-4 vehiles are badly damaged, or tyre puncher and lead to accident cases due to worst conditions of road.

                              Regards
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                                D
                                Deepakmanu
                                from Mathura, Uttar Pradesh
                                Sep 12, 2022
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                                Unauthorized charges on 01/09/2022 &n 06/09/2022 on western periferal expressway of rs debited 245 and 200 inplace of rs. 45 only.

                                Car no. Dl10cj5137
                                rout :- 01/09/22 :- palwal to sohna cut
                                rout :- 06/09/22:- sohna cut to palwal

                                kindly refund
                                +1 photos
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                                  R
                                  Ramesh Kumar A
                                  Sep 12, 2022
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                                  Address: Varadharajapuram Tollgate ( on Chennai Outer Ring Road)

                                  Hi
                                  Myself residing in Guduvanchery and working in Sriperumbatur
                                  where i will cross the Varadharajapuram Tollgate on daily basis.
                                  past 5 months i'm asking for the Tollgate Local Pass which is deined by the people in the Toll .
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                                    S
                                    Shrinivas Gundeti
                                    Sep 12, 2022
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                                    Sir, since last 6 months the road construction is stopped completely from Siddheshwar market yard to mulegaon. Service road work is incomplete that is why vehicles are using wrong direction to enter inside City roads. That is creating danger of accidents. Who is responsible for those accidents if takes place? Common man is not in a position to drive in the right direction because of this.Electricity polls are in between road. don't know why this much negligence towards human lives.please look into the matter and complete all pending work.
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                                      A
                                      Ajayrajpur
                                      from Muzaffarnagar, Uttar Pradesh
                                      Sep 11, 2022
                                      Resolved
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                                      Resolved

                                      Address: Ghaziabad

                                      I have traveled from eastern periferal dasna cut to Delhi Meerut express way duhai cut and Paid Rs 180.0 toll for UP12AB7770 at Duhai on 10 Sep 2022, 05:10 PM. TxnId: 0010032209110330056515 and Paid Rs 25.0 toll for UP12AB7770 at Kashi Plaza DME KM 5823 on 10 Sep 2022, 05:33 PM. TxnId: 791662899249676375921P
                                      What is this, I think it’s a fraud with me
                                      Please return my extra charge which is charged by you otherwise I will go to court against you.
                                      Sep 11, 2022
                                      Complaint marked as Resolved 
                                      No response by company regarding my complaint I think you make fool to customers as link this mark as resolve
                                      Sep 11, 2022
                                      Updated by Ajayrajpur                                       I have traveled from eastern periferal dasna cut to Delhi Meerut express way duhai cut and Paid Rs 180.0 toll for UP12AB7770 at Duhai on 10 Sep 2022, 05:10 PM. TxnId: 0010032209110330056515 and Paid Rs 25.0 toll for UP12AB7770 at Kashi Plaza DME KM 5823 on 10 Sep 2022, 05:33 PM. TxnId: 791662899249676375921P
                                      What is this, I think it’s a fraud with me
                                      Please return my extra charge which is charged by you otherwise I will go to court against you.
                                      Sep 12, 2022
                                      Updated by Ajayrajpur                                       What action taken regarding my complaint
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                                        A
                                        [email protected]
                                        Sep 11, 2022
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                                        Address: 1-C-2 SFS TALWANDI KOTA324005

                                        Today morning at Dhaneshwar toll plaza on NH76 toll staff blocked the scanner and told me that my fast tag not working, so either I pay penalty or buy Paytm fast tag. I insisted that my HDFC Fasttag has Rs 4000+ in balance but he refused to listen to me and sold me Paytm fast tag . In subsequent tolls my both vallets got toll deductions. Man responsible for this act was Some Mr Ajay. Please look in the issue.
                                        +1 photos
                                        Sep 11, 2022
                                        Updated by [email protected]                                         Complaint not resolved
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