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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 46

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E
Eucharist Vijay
Aug 15, 2022
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Vehicle Number : TN65U5576. I have crossed Kappalur Toll Plaza, Madurai Now. I have a fastag balance of 195 Rupees. The Toll plaza people said Amount will not be debited if the balance is below 200 Rupees. I have paid a cash of 190 as cash to cross the toll plaza. I have balance below 200 yesterday also but amount for debited in some other toll plazas yesterday.
Please confirm if there is any rule by GOVt that we should maintain amount more than 200 Rupees
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    Aryan Goel
    Aug 15, 2022
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    The loan had a waiting line of mora than 500 meter. I waited for half an hour and when i told the person sitting on the counter to make the toll free as it is the law so he started saying ki jo karna hai karlo paise toh dene padenge complaint kardo nhai waalo se hum darte nahi
    So I had to forcefully pay the toll.
    You should have control over toll booths
    You make so many laws instead make one or two laws less and focus on proper implementation of the existing at the toll booths
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      S
      Sidharthsethi777
      from Delhi, Delhi
      Aug 15, 2022
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      Address: Gharaunda Toll Plaza NH 44

      We were travelling in our car or NH 44 at 5:00 p.m. on 15th August, when we reached the gharaunda toll plaza there was a 500 metres long jam because of the slow processing at the toll plaza and it cost us more than 20 minutes in time. The screenshot from Google maps showing the jam starting at this Plaza has been attached. This is the Google location of the toll plaza for reference - HXMH+QMC Kutail, Haryana

      Please take a appropriate action to ensure that the toll plaza operators are not allowed to get away with wasting our time and charging us in full at the same time.

      Regards
      Dr Sidharth
      [protected]
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        T
        tariquewaseem
        from Delhi, Delhi
        Aug 15, 2022
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        Yesterday 14 Aug 2022, I entered from sikandrabad bulandshahr on EPE and did exit from greater Noida. The changes deducted 75 instead of 20 rs. It happens very frequently with me.
        +1 photos
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          S
          Sandy sandz
          Aug 15, 2022
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          Address: Pallikonda Toll Plaza

          We travelled beyond Pallikonda on 14th August 2022, so we crossed Pallikonda Toll plaza and within an hour we travelled back as a round trip. For round trip they supposed to take 105rs but they 50rs while crossing and again 105rs while traveling back within an hour.

          How come this happening even after fastag. It is very easy to loot the money instead of paying exact cash. No message received for this transaction from NHAI. We have login fastag manually to check the deduction.
          +1 photos
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            A
            Aryan Goel
            Aug 15, 2022
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            Long queue at toll we have to wait 10 min and still charged with full toll
            Aug 15, 2022
            Updated by Aryan Goel             Please refund our amount car no
            UP14DR9191
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              K
              kapeel500
              from Rajkot, Gujarat
              Aug 15, 2022
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              Address: rajkot

              Rajkot To Junagadh Highway Condition Bahot hi kharab hai or rajkot se thodi hi dur pardi over bridge ke pas bahot hi gade hai logi ki sefty kuch bhi nahi hai krupiya karke uspe dhayan dohraye ..jay bharat
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                N
                Neetupuneet
                from MOHALI, Punjab
                Aug 15, 2022
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                Today 12 aug 2022 my car CH 4274 passed sanwara toll plaza NH 22 kalka shimla highway at 8.03 am ...in my fast tag account there was less money but in that account there was security amount which was also emergency amount of 300... Wn I reached plaza only one green signal I was told about low balance ..I asked him that there is emergency amount...he told that won't work ...and also that if refill wallet it may take 15 minutes to update...or I ll pay double the amount to cross that...I was to reach home so paid 130 rs and crossed. Without checking that he wrote HP 4274 for my car..wn I reached home I checked msg for amount 65 deducted from my that emergency balance...please check the cctv fottage and instruct the responsible person sitting there about the type of negligence he has shown...I had to pay thrice the amount..
                Aug 15, 2022
                Updated by Neetupuneet                 Today 12 aug 2022 my car CH 4274 passed sanwara toll plaza NH 22 kalka shimla at 8.03 am ...in my fast tag account there was less money but in that account there was security amount which was also emergency amount of 300... Wn I reached plaza only one green signal I was told about low balance ..I asked him that there is emergency amount...he told that won't work ...and also that if refill wallet it may take 15 minutes to update...or I ll pay double the amount to cross that...I was to reach home so paid 130 rs and crossed. Without checking that he wrote HP 4274 for my car..wn I reached home I checked msg for amount 65 deducted from my that emergency balance...please check the cctv fottage and instruct the responsible person sitting there about the type of negligence he has shown...I had to pay thrice the amount..

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                  B
                  Bineed
                  from Alappuzha, Kerala
                  Aug 15, 2022
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                  Address: Near Govt, VHSS pattanakad PO, cherthala, Alappuzha, Kerala

                  Sir, i would like to inform you about unauthorized building contraction's going on alappuzha, cherthala. Proper pattanakad village ward 6th near govt high school. This area located kerala state, The man build a building on highway acquired land and he received full settlement from government.
                  Govt attached his land and building
                  For future highway development and they pay him well. Still he don't want to demolish the building.
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                    B
                    Bopini
                    Aug 15, 2022
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                    I Crossed valavanthakottai toll plaza on[protected] at 17.24.54. In car no. TN 02 AY 4972. My vallet balance before entering was Rs 990/- they deducted 65/- the balance in my vallet should be Rs 925/- but it shows 825/- Thus they have wrongly deducted Rs.165/-instead of 65/- Please rectify the mistake and reverse Rs 100/- to my vallet account no. [protected].
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                      K
                      Kunal Champaneri
                      Aug 15, 2022
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                      Between Bharuch and Navsari, Bharuch and Vadodara, Roads condition very bad. Too much congestion due to this . Kindly do the needful as soon as possible.
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                        Apoorva Baghel
                        Aug 15, 2022
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                        Address: Khiriya toll udaipura

                        We are crossing from khiriya toll plaza NH -12 udaipura and having such a bad experience with staff and services their machine is not working and they are taking double toll from us it's a 90rs toll and they take 180 rs and saying that Fastrack machine is not working if you want to cross you have to pay double toll such a rude behaviour and senseless talks and if it's like that then why people were having Fastrack and why govt. Started this .
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                          surendar678
                          from chennai, Tamil Nadu
                          Aug 14, 2022
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                          Address: Chennai

                          Our vehicle number is TN12B5843
                          incident happened is kolappancheri toll
                          toll charges, one way 21 & return 10, for same day.
                          but while i went, 14/08/22-17:15:26 - Rs 21
                          while i came, 14/08/22-21:48:31 - Rs 21

                          11rs cheating has been happened.

                          please take necessary action against this issue and help me to get my money back.
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                            S
                            Skg12
                            Aug 14, 2022
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                            Jakhauli Toll Plaza — WRONGFUl deduction from Fastag Wallet

                            I am Sachin Kumar, approaching you to seek help for reimbursement of extra toll charges for which I have registered a complaint for my vehicle - HR-85-0795, ON Village Jakhauli toll plaza on[protected] at 10:48:04 This is regarding WRONGFUL deduction of the amount 265, . I got the message on[protected]:15:34 and I was shocked that the earlier complaint was closed without any reason. I will appreciate if you could help to reimburse the amount at the earliest
                            Please resolve it.
                            Regards
                            Sachin Kumar
                            Aug 14, 2022
                            Updated by Skg12                             Jakhauli Toll Plaza — WRONGFUl deduction from Fastag Wallet many time
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                              Prabhu Ragupathy
                              Aug 14, 2022
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                              Address: Chennai

                              I have travelled from Kodungaiyur to Ennore today by 18.22, Mathur toll plaza has rowdies it seems. They behave rude and talking in bad words.
                              I have fast tag and available balance was 252, when their machine is not working, they ask me to change and spoke bad words. I paid in cash doubly and moved.
                              Looking for justice.
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                                Harjinder Singh Swarn
                                from Ghaziabad, Uttar Pradesh
                                Aug 14, 2022
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                                Address: Indirapuram, Ghaziabad

                                Above mentioned problem created by toll plaza workers when there was issue in 1 car fasttag they jammed whole highway in arguing. They should have resolved it by taking the car aside, but even on others request they didn't do it and jam got bigger and took 30-40 mins to cross it. All this happened on 14 August 2022 6:50pm to 7:20 pm. As per law our toll charges should not imply, but they still charged it. NHAI should refund our money and penalty should be charged on toll operating agency for intentionally creating problem to users.CCTV footage can be used as proof.
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                                  Nilesh Ramdas Sonawane
                                  Aug 14, 2022
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                                  I was at Chandwad, Nashik, Maharashtra toll plaza on 11th Aug 2022, 6:13 pm. There was a truck in front of my car which had some fasttag issues and they made all cars in that row to go back for that truck to be out of that lane. This took more than 15 minutes. So I requested the toll person not to charge my vehicle against toll. But he deferred after agreeing to do so. So please revert ₹ 165 to my account which I had paid at toll plaza.
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                                    Gauv98
                                    Aug 14, 2022
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                                    I was driving from manesae to Gurgaon, and the toll showed the fastag blacklisted. I was told that I would have to pay with penalty if fastag not working. I was made to manually exit the toll and wait for them to assess. In meantime the toll was deducted from my fastag, despite I was given edit manually and waiting for the person so check details. I was lucky to be traveling with the mobile that was linked to fastag, and sms came immediately. Else i would have ended up paying toll twice with penalty. Pls see if it's genuine fault or fastag system or manipulation to charge twice.
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                                      Ganesh Thanthoni
                                      from Kanchipuram, Tamil Nadu
                                      Aug 14, 2022
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                                      Address: 13/3, Andal Nagar baluchetty chatharam

                                      I just crossed walaja toll on 14/Aug/22 @4:05 pm...they took more than 20 mins to clear the fasttag lane i just asked why before that I had horn ...for that one employee came and fighting and using bad words and asking my address to kill me...i took a video too for your reference i am attaching too...if your not taking action against him i will suite a file and i will give a complaint against him in a police station...he need to suspend and he need to ask apologies
                                      Aug 14, 2022
                                      Updated by Ganesh Thanthoni                                       I just crossed walaja toll on 14/Aug/22 @4:05 pm...they took more than 20 mins to clear the fasttag lane i just asked why before that I had horn ...for that one employee came and fighting and using bad words and asking my address to kill me...i took a video too for your reference i am attaching too...if your not taking action against him i will suite a file and i will give a complaint against him in a police station...he need to suspend and he need to ask apologies
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                                        Kavita Vipin Anand
                                        from GHAZIABAD, Uttar Pradesh
                                        Aug 14, 2022
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                                        We were traveling between Ghaziabad to Ajmer and there were so many cattles on the road making it unsafe as vehicle are at high speed. This issue is worst between jaipur to Ajmer and back. Kindly take serious action to avoid accidents.
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