National Highways Authority of India [NHAI] Complaints & Reviews

Bad road condition, 10 km traffic jam, it takes 11 hours to travel from Baroda to valsad. My 5 tyres burst in the last 4 months, if called to 1033 help line no for the bad road condition, they never pick up your call. If they picked one in a blue moon they would ask for the landmark of each pit, how many landmarks they needed.

Even not bother to clear traffic,

You only increasing toll prices and we have zero facilities.

Risky pits to fill up by RCC WITHIN 03 Days (if possible)
to save Human lives from accident or without accident

VEHICLE NO KA25AA7582
TIME:-3.52pm
ticket no:[protected]
toll fare 240 rupees
single journey
LCV
DATE:-20/08/2022
THEY ARE CHARGING MORE FARE FOR OUR VEHICLE
SO PLZ DO FOLLOW ON THIS

Dear sir,

1. I am a serving soldier in the Indian Army. I was coming back from my home town on 01 Aug 2022 on completion of my leave. I was in my car number HR06AW4597. When I reached at palwal toll plaza on Kundali Manesar Palwal Express Hiway (Eastern Peripheral Hiway), I produced my Identity Card and requested for exemption of toll tax. But toll plaza employee told me that you have to pay toll taxes. They started misbehaving with me and told me this the only toll plaza in India where serving soldiers are not allowed for any exemption of toll tax. I was on a long journey by road and have to reach at my duty station on permitted time, so I have no option and I agreed to pay toll tax. But they charged Rs 560 including fine for No Fast tag. Receipt of payment is enclosed for your reference.

2. I contacted on NHAI toll free number 1033 on same day and told all about the matter. But they also favoured toll plaza and not contacted me again till date.

3. This toll plaza on the way to my home town and I will have to go there everytime whenever I will proceed on leave. So I am afraid of misbehavior of that toll tax employees and illegal toll taxes.

4. May I request your personal indulgence in this harassing behavior with a serving soldier and illegal toll tax charges. I shall be highly grateful to you if you can support me and take action against the above toll plaza employees in this regard.

Regards

Naib Subedar Narender Kumar
A serving soldier in the Indian Army,
Mobile number [protected]
email.id- [protected]@gmail.com

When i used my brother's vehicle by crossing the Surapattu Toll Plaza, Redhills - Chennai, They have charged double amount by cash as well as on Fastag. They are cheating the consumers like your Fastag is not scanning well pls pay the amount by cash. And I have realized once i reach home the amount has been dedicated from (my his (my brother) Fastag and i paid by cash as well. This is a serious issue of mad practicing and cheating the citizens. Later stage i heard the same story from other peoples as well. This is a repeated issue please taken appropriate action against the Surapattu Toll Plaza Redhills - Chennai.

Jay hind

Your employee abused my father with very bad words, he said (aa jnde do Kodi de lok benchod) he also abused my brother in law, he tried to punch my brother in law, my father is a heart patient, this is how your employee thread my family
Your employee ID number - 00947
Booth number - 31
Ludhiana ladowal toll

The staffs misbehaved with me and my family and even the toll staffs were not wearing any uniforms or identity cards lane 07 GUMANPURA toll(uniyara -tonk highway)
** time 2225 hrs 17 august 2022**

He denied for offline complain book and said"" nahi dunga book na naam bataunga jo ukhaadna hai ukhaad le kahin b complain kr le humara kuc na hota """

.Such a rude staffs should be penalised for their attitude and behaviour with customers ... They are spoiling name of NHAI

#NHAI to take strict action and let me know by my email id

Narrow bridge with worst condition of road of NH48; Between Surat and Vadodara. (Google location- NH 48
https://maps.app.goo.gl/vbN8YaC6UgcWn5WJ8)

The Highway of NH48 roads between Ahmedabad and Surat are so bad that the travellers are getting literally harassed .It’s like driving on pot holes with roads in between.

It’s causing lot of inconvenience to the the travellers due to long traffic jams, damage to vehicles and increased fuel costs and pollution.
Still we have to pay the heavy toll for this kind highway.

I travel on 12 august in meerut Expressway same day return within 6 hour but not shown on display board of toll plaza and deduct my toll three time toll tax this is fully wrong and access. I see my fast tag transaction in my statement first transaction shown of 11 august 2022 and other two shown of 12 august 2022. I travel only 12 August nothing on 11 august this is fully fraud done with me toll plaza staff of meerut Expressway.
I request you please taken necessary action on meerut Expressway staff they done fraud with all vehicles and deduct excess toll tax. Please return my excess toll tax otherwise i gone consumer court.
Transaction Details given below:-
1. ₹135 LUHARLI Toll plaza : 11/08/2022 12:27:30 Transaction ID[protected]
2. ₹105Kashi Plaza DME KM 5823 : 12/08/2022 10:45:12 Transaction ID[protected]dP.
3. ₹50 Indirapuram Plaza DME KM 9500 : 12/08/2022 15:16:21 Transaction ID[protected]dP
Thank you
Sushil kumar
Car no - DL10CG5543
FAST TAG NO. -34161FA8203289DA0672E6A0
Contact no. [protected]

Violation of 10 sec rule at devanahalli toll plaza..we waited more then 3min...we need immediate refund at any cost...and rude behaviour from toll employees.

I am going meerut from dehradun on 16.08.2022 and same day I returned from Meerut to Dehradun. I passed through Sivaya toll plaza. Rs. 110.00 deducted twice from my Paytm Fastag balance for round trip journey. My vehicle no. is UK07BA7248
Mobile no. [protected].Kindly refund the excess amount deducted by this toll plaza and blacklist this toll plaza for cheating

Journey from Ambala to Pune-
The toll counter at mahendergarh on NH152 stopped me 45 mins for taking money where the supreme court order says that serving officers are exempted from paying toll even while travelling in personal vehicle. Also they did not understand the basic english in letter to decode that we are exempted with the exemption pass yet the officials denied to accept it when explained.

I am a defense personnel and keep on travelling from one place to another as part of my duty. This complaint is regarding the Barajore Toll Plaza near Kanpur whose operators are adamant about deducting toll. While travelling in my car from Kanpur to Delhi on 12 Aug 22, I was told that I would not be exempted as I am not in uniform. However there is no document pertaining to defense personnel which says that the toll is exempted only in uniform. Again while coming back to Kanpur on 15 Aug 22 (This time I was in uniform), I showed him my identity card and he conveniently without telling anything deducted the toll from my fastag. Here are the messages of my deductions on the two days:

Paid Rs 165.0 toll for HR26CL3674 at Barajore toll plaza on 12 Aug 2022, 02:27 PM. TxnId:[protected].Updated Paytm Bal: Paytm Wallet- Rs 0, Toll Wallet- Rs 0

You Paid Rs.165 at Barajore toll plaza of DL10CA3542 on 15/08/22 20:38:39. Avl Bal Rs.86.63 Txn ID: LN[protected]

I am lodging a complaint in the consumer forum against the toll plaza. You can check that for the entire route no other toll has been deducted as I was under official duty.

My vehicle number is MH14GS7330 Wrongly add sum of Rs. 4000.00 to my fastag on 7th August 2022.

As I send request for refund the amount. But till date 10 days are passed, but the amount is not credited to my account.

Pl do the needful and credit the amount to my account urgently.

Regards

RAKESH SAWANE
Mob.[protected]

Sir gg namaskar State Punjab district barnala. Pincode148101 hai.complaint sir gg[protected] yeh adhar Card bahar se jali bana hua hai ose ke adhar par voter Card par umar sahi karwaye hai kxy1785161 voter Card laddies ke asli umar54 sal hai pension vudapa ke liye galt proof hai Sir gg please check

Road damaged opposite of ONGC plant, Hazira, Surat Gujarat on NH53. Due to this all passing vehicle through NH53 are being prone to accident. PLEASE DO NEEDFUL AT URGENT BASIS.

Extra 95 rs toll deducted at lakhanpur toll on the way to jammu

Last 10-12 hours Traffic in NH 48

The toll is located in mid of city and in office times the equipment doesn't function properly. Why NHAI authorities silent on toll plaza proper management and technical upgradarion. It is highly making inconvenient to public which warrant highest authorities intervention.