Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Updated: Dec 12, 2025
Complaints 8457
Resolved
214
Unresolved
8243
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

National Highways Authority of India [NHAI] reviews & complaints page 50

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Aashu0101
from Ghaziabad, Uttar Pradesh
Aug 7, 2022
Report
Copy

There has been a wrong deduction of 265 rs for my travel through jhakauli on 5th august.i got this message 2 days later of my travel. Below is the message of deduction.

Paid Rs 265.0 toll for HR26DW3447 at Main Plaza Village Jakhauli on 05 Aug 2022, 08:33 AM. TxnId: 0010032208070040416013.Updated Paytm Bal: Paytm Wallet- Rs 0,

Kindly resolve and refund the excess amount deducted.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Kushalsaini
    from Hansi, Haryana
    Aug 6, 2022
    Report
    Copy

    Dear Sir/ma'am

    I am Shiv Kumar from Hansi. Ph.no. [protected]. Car details HR21P6642, HYH0034.

    I have two local pass, since this fast tag was introduced on Mayyar toll plaza Hisar. Therefore I recently found out that, they REMOVED MY LOCAL PASS WITHOUT ANY PRIOR NOTICE intimation. From, Since last 4 months.

    This has caused me heavy losse, mental agony and hareesmet. Due to which i have lost my inner peace. Therefore this can not be settled or covered by any monetary value.
    But if compensation of five thousand inr will be deposited in my car fast tag. This will atleast settle my tangible losses.
    Aug 06, 2022
    Updated by Kushalsaini
    No action has been taken
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      Kushalsaini
      from Hansi, Haryana
      Aug 6, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: 64, om traders, New Anaj Mandi Hansi, Hisar

      Dear team

      I am Shiv Kumar from Hansi. Ph.no. [protected]. Car details HR21P6642, HYH0034.

      I have two local pass, since this fast tag was introduced on Mayyar toll plaza Hisar. Therefore I recently found out that, they REMOVED MY LOCAL PASS WITHOUT ANY PRIOR NOTICE intimation. From, Since last 4 months.

      This has caused me heavy losse, mental agony and hareesmet. Due to which i have lost my inner peace. Therefore this can not be settled or covered by any monetary value.
      But if compensation of five thousand inr will be deposited in my car fast tag. This will atleast settle my tangible losses.
      Aug 6, 2022
      Complaint marked as Resolved 
      No action has been taken yet, moreover they've marked this complaint as resolved
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        G
        Gaurav Soni88
        from Palghat, Kerala
        Aug 6, 2022
        Report
        Copy

        Address: Gaurav soni L n temple Street ballari

        Sir/ madam
        I am resident of ballari city
        Major road between ballari and hospet stretch of NH 67 is undergoing construction from at least 6-8 yrs now
        No perfect temporary road is being constructed
        There are all diversions on the road of construction site without any service road and without any perfect sign
        Traffic on the road is very high due to industries specially Jindal steel plant
        It has become very inconvenient to drive on the road
        60 kms distance takes more then 1.5 hrs and sometimes 2-2.5 hrs (depending upon traffic rate )
        It can cause major accidents because of no sign or improper signs while diversion
        So I request you to go through this matter and complete the project as soon as possible and give perfect dates of completion of projects
        We are seeing fast development in road projects all over India then why this road is ignored
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Devikrishna KT
          from Ernakulam, Kerala
          Aug 6, 2022
          Report
          Copy

          I am a 10th standard student. I was traveling from edapally to nadathara in Kerala nh 544. I could see the bad condition of the roads. The roads was not well maintained and there were many bumps and pits everywhere on the road. When we were going we saw an accident. The person fell on one of the bumps and caused immediate death. The accident was on 5th of August 2022. I felt very sad and heartbroken. I request the authority to take immediate action.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            Vijay261273
            from Delhi, Delhi
            Aug 6, 2022
            Report
            Copy

            Address: Model Town ,Samrala

            Dear Sir

            Your Tool Plaza on Ludhiana Chandigarh highway at Ghulal is totally worthless. 90% of the vehicle is passed without paying Toll Tax their. Every person tell that I am local and pass the toll tax without paying Toll Tax. Its total loss of government and loss of tax payer money. Not a single Private Bus JUJHAR NEW PATIALA DHILLON HAR GOBIND LIBRA etc passed the Toll Plaza by not paying a single penny.

            Toll Plaza is totally worthless. If you allowed local vehicle owner than why not you make pass for them.

            For testing once my friend came to my house at samrala from ludhiana I tell him to tell that u are local and surprisingly no one ask for toll tax from him. What nonsense and non responsible run the toll tax.

            In night all big vehicle pass the toll tax by pay cash Rs 50 or Rs100 to toll plaza employee and cross the toll plaza. Check their CCTV footage of Bike passage where all the non paid vehicle passed through that way.

            As a citizen of india and tax payer of india I complain . Rest depends on you what action you take.

            In next mail I will share Video and picks for you
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              pasamkiran
              from Bengaluru, Karnataka
              Aug 6, 2022
              Report
              Copy

              Address: Bangalore

              My car is in my apartment parking lot and toll got deducted, Received two messages saying toll has been deducted from random places.

              Please help me recover and refund my amount.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vishal@25
                from Nagpur, Maharashtra
                Aug 5, 2022
                Report
                Copy

                Fastag amount 50 rs negative in icici bank fastag or amount diducted to haladgaon toll plaza 190 rs cash so pleass i have help and solve the problem
                +1 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Kumar sneh
                  from Sasaram, Bihar
                  Aug 5, 2022
                  Report
                  Copy

                  Address: PATEL NAGAR BADHAIYABAG TAKIYA SASARAM

                  Sneh kumar singh mauza -sarai, khata no -139, plot no-153&154 block-shivsagar..dist-Rohtas sasaram bihar me nhai six lanning me nh-02 ke liye land acquire kr rhi h jisme 2700sq feet ya 231sq. Mt area ka 03lacs value bna h main highway pr jiska aaj ke date me 35-40 lacs value h usi plot ka 2009 ka ho land acquition ka notification h notice dekhne pr pta chala but hmne us plot ko 2012 me kharida ..us time rok suchi me plot nhi tha aur aaj jb hmne sell krne ka socha to plot register nhi hua ..ye kaam nhai ko pahle krna chaiye tha hm to jamin le kr fus gye h buri tarah mera kharidi rate bhi nhi nikal rha h h govt. Ko road ke liye plot chaiye to le le but hme khi aur jamin ke badle jamin ya phir utna to comensation de ki hm khi dusre jagh ja kr rah ske ...mail [protected]@gmail.com mob-[protected]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Raje Singh Rawat
                    Aug 5, 2022
                    Report
                    Copy

                    Address: Omaxe Panorama City, Villa No. 394, Alwar bypass Road, Tehsil Tijara, Bhiwadi

                    धारूहेड़ा फ्लाईओवर से साहबी पुल और दूसरी तरफ फ्लाईओवर से गुरुग्राम बॉर्डर तक 6 किलोमीटर में दोनों तरफ वाहनों की लंबी कतारें सुबह और शाम के वक्त गुरुग्राम-दिल्ली से रेवाड़ी के बीच यात्रा करने वाले हजारों लोगों को रोजाना ड्यूटी में देरी हो रही है। वहीं दूसरी तरफ रेवाड़ी से मानेसर तक के सफर में पहले जहां 35 मिनट लगती थी। अब हाईवे पर लगने वाले जाम की वजह से यह सफर 2 घंटे में पूरा किया जा रहा है।

                    राष्ट्रीय राजमार्ग संख्या-48 पर जाम की वजह धारूहेड़ा फ्लाईओवर के पास सड़क पर बने गहरे गड्ढे और उनमें भरा बरसाती पानी है। सर्विस लाइन का तो नामों निशान ही मिट चुका है। 3 से 4 फीट तक के गहरे गड्ढे बने हैं, जहां पानी लबालब भरा है, जिसकी वजह से ही वाहन फंसे हुए हैं। वहीं दूसरी तरफ हाईवे पर गड्ढों में पानी भरा होने से ट्रैफिक की रफ्तार पहले ही धीमी है। यह समस्या कोई नई नहीं है। पिछले एक सप्ताह से धारूहेड़ा के पास इसी तरह के हालात बने हुए हैं। हाईवे पर ट्रैफिक को सुचारू करने में पुलिस के भी पसीने छूट हुए हैं, लेकिन हाईवे की बदहाली के लिए जिम्मेदार अधिकारी नदारद हैं। नेशनल हाईवे अथॉरिटी को लोग कई बार पत्र लिख चुके हैं, लेकिन महज कुछ मीटर की इस सड़क के टुकड़े पर बने गड्ढों को आज तक नहीं भरा गया। ऊपर से यहां बरसाती पानी खड़ा हो गया है। ऐसे में वाहनों की रफ्तार धीमी पड़ने और कई वाहनों के इन गड्ढों में फंसकर खड़े होने से ट्रैफिक बहुत धीमा हो चुका है।
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Raghubir1981
                      from Ambala, Haryana
                      Aug 5, 2022
                      Report
                      Copy

                      Address: BICHPARI ROAD NEAR SARV HARYANA GRAMIN BANK

                      श्री मान जी

                      निवेदन यह है कि मैं नरेश कुमार गांव कक्कर माजरा जिला अम्बाला का स्थायी निवासी हूँ। मेरे गांव कक्कर माजरा में मई 2019 NH-73 का निर्माण कार्य पूरा हो गया था लेकिन सारा कार्य समाप्त होने के बावजूद मेरे गांव में पंचकूला कि तरफ जाने वाले फ्लाईओवर कि साइड में सर्विस रोड व् ड्रेन का कार्य अधूरा छोड़ दिया गया था जिसके कारण मेरे गांव कक्कर माजरा व् इसके साथ जुड़े करीब एक दर्जन गाँवो के निवासियों को पंचकूला व् चंडीगढ़ कि तरफ जाने के लिए भरी मुसीबत का सामना करना पड रहा है। इस रोड व् ड्रेन न बनने के कारण लोगों को फ्लाई ओवर के ऊपर धुप व् बारिश में खड़ा होकर बसों का इंतज़ार करना पड़ता है। फ्लाई ओवर के ऊपर चढ़ने के लिए जो सीढियाँ बनाई गयी हैं उनकी ऊंचाई बहुत ज्यादा है जिस कारण कई बुजुर्ग ऊपर नहीं चढ़ पाते हैं। कई बार ऊपर से उतरते हुए कई यात्रियों को गिरकर गंभीर चोट भी लग चुकी है व मौत भी हो चुकी है। पिछले 4 साल से अपने साधन से पंचकूला व चंडीगढ़ जाने वालों को करीब एक किलोमीटर गलत दिशा में वाहन चला कर ले जाना पड़ता है जिसके कारण पंचकूला कि तरफ से तेज गति से आ रहे वाहनों से दुर्घटना का खतरा बना रहता है इसके कारण कई दुर्घटनाये व मौतें भी हो चुकी हैं। स्कूल व् कॉलेज यूनिवर्सिटी जाने वाले बच्चों को भरी समस्या का सामना करना पड रहा है। साथ ही इसके साथ नाले का निर्माण न होने के कारण इस तरफ के करीब 100 परिवारों को पानी कि नकसी कि समस्या से जूझना पड रहा है क्योंकि इस तरफ रह रहे परिवारों के घरेलू पानी कि निकासी का कोई उचित प्रबंध नहीं है। अगर यह रोड व ड्रेन बना होता तो इनकी घरेलू पानी की निकासी नाले से जुड़ जाती लेकिन नाले का निर्माण न होने के कारण सभी घरों का पानी सड़क व रास्तों में फ़ैल रहा है जिस कारण रास्ते भी ख़राब हो चुके हैं और आने जाने वालों के लिए परेशानी का सबब बना हुआ है। स्थानीय pwd कार्यालय ने भी इस समस्या की तरफ से आंख मूँद रखी है। मेरी आपसे विनम्र निवेदन यह है कि आम जनता कि इस समस्या पर अति शीघ्र जाँच करके कारवाही कि जाये ताकि आम जनता की परेशानी को दूर किया जा सके। मैं आपका अति आभारी रहूँगा।

                      धन्यवाद
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        B
                        bcp18 3296
                        Aug 4, 2022
                        Report
                        Copy

                        Address: Eastern peripheral higway NHAI

                        There are too many hole in between the highway which causes puncture in vehicles.
                        There are no washroom service on highway as well which causes great problem to women especially .
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sahil51
                          from Panipat, Haryana
                          Aug 4, 2022
                          Report
                          Copy

                          Dear sir,
                          i am sahil from panipat, my lorry(HR67B2333) is standing on narayanpura toll plaza district Udaipur on which Bank Of Baroda fastag is pasted, they refuse to charge toll tax charge from fastag they give reason for not charge fastag from toll tax is that fastag is blacklisted, unsufficient balance or damaged fastag but in all of three reasons but all reasons are not valid because on various toll tax is charged by other toll plaza on same date and they did with us many time. so please do needful in this matter.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            pbraju123
                            Aug 4, 2022
                            Report
                            Copy

                            Address: https://goo.gl/maps/kdWmdxnM98BpZedK7

                            Recently I travelled from Mysore to Jabalpur by car it was almost 1500Kms. Most of the journey was OK but the stretch of NH44 near Nagpur was horrible. Excessive tolls with extreme bad roads. It was also extremely dangerous to drive during rains. I dont think the roads near Nagpur deserve any tolls. I have provided the link of google map location.

                            https://goo.gl/maps/kdWmdxnM98BpZedK7
                            I think Toll amount should be refunded, if roads are not good why should the toll be paid.
                            details:
                            Name: Phani Bhushan Raju
                            My Car details Honda WRV,
                            Reg No: KA09 MF 6891
                            date of journey: 30JUN2022
                            Return Date :04 JUL2022
                            +5 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              SubhashAttarde
                              Aug 4, 2022
                              Report
                              Copy

                              Dear Sir/Madam,
                              On Nashik Pune highway near Sangamner area there are big potholes. This could have caused accident for us. We do pay ample amount of toll and expect better road constructions. Please do address these issues.
                              Dear Sir/Madam,
                              On Nashik Pune highway from Nashik to Sangamner area there are big potholes in the middle of road. This could have caused accident for us. We do pay ample amount of toll and expect better road constructions. Please do address these issues.
                              Really don't understand this is newly constructed national highway it just started and how these pathholes are in placed. Who is responsible for this?? Why the maintenance team not doing regular survay of the Road.
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                mohsin sumra
                                Aug 3, 2022
                                Report
                                Copy

                                Address: Khodiyar nagar Gondal 360311

                                I am residing at Gondal dist.Rajkot .Bharudi toll plaza is local plaza for Gondal residents.So i have submitted my local address proof and my car rc book to localite the fastag charges in the month of april 2022. Till date toll plaza is deducting rs.10 for my local car but today 03.08.2022 it deducted Rs.40 for both the ways. Please refund my extra deducted amount rs.60 to my fastag . MYy car registrarion number is GJ03HK9764 and my cell no.is [protected]

                                Thanks in advance

                                Regards
                                M H Sumra
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nadagana Jogendra
                                  from Srikakulam, Andhra Pradesh
                                  Aug 3, 2022
                                  Report
                                  Copy

                                  Address: Kotha road junction

                                  It is to bring to your kind notice that about the lights on national Highway there are many light pools on the national Highway but what's the use even not on from many day's and month's ... It's very bad to bring to your notice that many people and animals are dieing under the wheels of the vechicals.. in night time wherever darkness out side even we can't see what are coming on the road...

                                  Our sincere request to please on the lights .. That save many life's ...🙏🏻

                                  Thank you..
                                  This the picture of the complaint

                                  To on lights on national Highway - Comment #4031656 - Image #0
                                  To on lights on national Highway - Comment #4031656 - Image #1
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Nadagana Jogendra
                                    from Srikakulam, Andhra Pradesh
                                    Aug 3, 2022
                                    Report
                                    Copy

                                    Complaint about light

                                    Address: Kotha road junction amadalavasa mandal srikakulam

                                    Dear sir/madam
                                    I am living nearby the highway flyover ..
                                    That is maintaining very badly even not turn on the light on the highway flyover there are many people and animals were dieing under the wheels of the vechicals due to dark Ness on the flyover even the driver can't be see the what are there in front of the vechicals because there are light on the highway but not turns on what's the use of putting them ..

                                    sincerely...
                                    +2 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy
                                    V
                                    Venkatesh rewale
                                    from Nagpur, Maharashtra
                                    Aug 3, 2022
                                    Report
                                    Copy

                                    Address: Nagpur wardha road ,aasola sawangi patch

                                    Road patch is so badly damaged, still toll tax is being collected. Very bad and shameful.
                                    Very dangerous site for up turning of heavy vehicles.and car damages.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Samir Hingrajia
                                      Aug 2, 2022
                                      Report
                                      Copy

                                      Address: Rajkot
                                      Website: nhai.org

                                      Respected sir,

                                      I am frequently traveling to Road NH27 from Rajkot to Junagadh paying toll tax.
                                      Yesterday I used the road but found a very bad road from Gondal to Virpur near chordi, virpur. There are 'khaddas' not repaired on the road, many small accidents are happening due to bad road conditions. I request you to send an NHAI inspector to visit the road and do a solution of this, so future incidents can be reduced. I think we are paying for road maintenance.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit