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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 52

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A
Adii Singh
Jul 28, 2022
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Address: sidh tikat post kherhat khurd, jari, Prayagraj

Paid Rs 85.0 toll for UP70FY9525 at Harro Toll Plaza near Ganne on 27 Jul 2022, 02:48 PM. TxnId: 0010012207281149115138.Updated Paytm Bal: Gift Voucher- Rs 1135

But my vehicle is not crossed the toll plaza
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    K
    kkjagdish
    Jul 28, 2022
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    Debit of Rs. 265 at Chhajju Nagar Toll

    Dear Sir

    Fastag Account No. [protected]

    Car no. DL9 CAX 5107

    I am surprised to see your massage informing me to have debited my Fastag by Rs. 265/- on 27 July 2022 at 05:58:43 PM at Chhajju Nagar Toll Plaza.

    2. You may see from your various massages sent to me yesterday that my same Vehicle was debited at 5:21:43 PM at Karman Toll Plaza on Palwal Mathura Road side. How can same Vehicle...
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    S
    Samarjeet 1990
    from Rewari, Haryana
    Jul 27, 2022
    Feb 6, 2023
    This thread was updated on Feb 6, 2023
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    Kathuwas toll plaza

    Address: Kathuwas toll plaza, district alwar rajasthan

    I waited for 30 minutes at Village pali railway fatak. But after 10 kms of the same highway at kathuwas toll plaza taken 65 rs as toll charges. Does its government fault or company fault to receive tolls. I hope public friendly government will see on this matter...
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    B
    Bhavana26
    Jul 27, 2022
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    This is regarding the very very bad condition of the national highway
    road between Shamlaji to Chiloda(near Gandhinagar). Since the last
    three-four years, road conditions have been very bad and even tolls
    are taken. One recently taken snap attached as water logging and a
    deep hole in the road. Long video and other photos are their but due
    to size constrain not attaching this. Also operator behavior at toll
    plaza is not proper.
    NHAI is not providing the service, arrange for refund for my tour toll paid on 23.07.22,
    26.07.22. Payment details will be provided based on your response

    Please do the needful at the earliest and acknowledge the same.
    +1 photos
    Aug 02, 2022
    Updated by Bhavana26
    waiting for Responses. Status shows 0 pending. Till now NHAI has not responded to any complaint or also not solve the problem.
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      A
      Abdul Amin
      Jul 27, 2022
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      Sir,
      I have the honour to inform you that last month on 14.06.22 and 15.06.22 Rs 260 and Rs 300 has been deducted from my IDFC fastag account at Raha and Nazirakhat Toll plaza respectively after deducting toll plaza fees of Rs. 110 and 130 on 10.06.22 and 13.06.22. After my complaint the excess amout had refunded. But to my surprise once again same problem of debit adjustment has been made on 26th July 2022 at Raha and Nazirakhat Toll plaza. On 26.07.22 at Nazirakhat Toll plaza Rs 300+300=600 and at Raha toll plaza Rs 260+260=520 has been debited from my fastag account. Why the same incident took place again and again. This time also debit adjustment message has not been received. It has come to my notice when a message of low balance of my fastag account received, then I checked my fastag account statement.
      I, therefore, request you to look into the matter so that I will not face the same problem in near future and please try to detect the cause of deducting of debit adjustment again and again. Latest account statement has been attached herewith for your reference and action.
      With regards
      Abdul Amin
      Nagadara village
      Nakachari Jorhat Assam
      Pin 785635
      Mobile [protected]
      +1 photos
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        O
        Opkulkarni
        from Hyderabad, Telangana
        Jul 26, 2022
        Mar 29, 2023
        This thread was updated on Mar 29, 2023
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        NH65 road status between naldurg and omerga

        Dear NHAI,

        It's been many years the patch between naldurg and omerga ( Maharashtra state) on NH65 is under repair. When can we get this problem resolved? NHAI is making highways all around India but fail to complete 50 km patch for 5 years now.

        I hope NHAI hear our plea and act on it...
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        B
        bestinjose
        Jul 26, 2022
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        Recently saw a video(in social media) from a highway location, which is showing the condition of the road.

        In the video, a two wheeler is seen losing control after hitting a pothole. The pothole seems to be repaired recently and the low quality work seems to have made it more worse condition, especially for the two wheelers.

        The location mentioned in the social media message is:

        NH 544. Potta Flyover, North to South direction.
        Between Kodakara and Chalakkudy.
        Nearby Toll Plaza: Paliyekkara flyover.

        Please take a look at the video and take immediate steps to mitigate the situation.

        URL: https://www.facebook.com/[protected]/videos/[protected]/
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          N
          Nithyanandam Vinayagam
          Jul 26, 2022
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          At toll gate, many times the Operator is not available, so they close the lane manually. And keep the green signal on. This causes traffic and delay to pass the toll plaza .
          I have attached the Photo of it.

          This happed on 26th July(2.50pm ) at Palavedu Toll at NH243 ( Chennai Outer Ring Road).
          +1 photos
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            A
            Akhil.Malik
            from Panipat, Haryana
            Jul 26, 2022
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            Address: Panipat

            Respected Sir / Madam,

            This is to inform you that I have been travelling on 17th, June, 2022 to Bahadurgarh at Asoda Toll they deducted Rs. 180.00 on single side and Rs. 70.00 for the return visit instead of Rs. 70.00 & Rs. 35.00 respectively.

            I have enclosed the statement of Toll deduction in which you can check the Toll prices deducted earlier on the same route.

            You are requested to refund the excess Toll deducted i.e. Rs. 145.00.

            Thanks & Regards,
            Akhil Malik
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              V
              Vijay Limaye
              Jul 26, 2022
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              On Sunday 24.07.2022 had received a SMS saying that my FastTag had been deducted INR 95 @ Tasawade Toll Plaza on same day @ 11.46.25

              Please note that my Vehicle had not travelled any where on that specific day.

              Please take this communication as my complaint and refund the amount which was wrongly debited from my account.
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                S
                santosh kumar Gunasekaran
                Jul 25, 2022
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                NH38 - High risk and Unsafe road condition

                Road between Tuticorin to Madurai (NH38) approximately 120KM to 150KM don't have any cateye for better road and lane visibility.

                Also don't have any reflectors on to the dividers to avoid any accidents.

                This is very hazardous to public. This is a toll road with bad condition. Proof has been added in the video attached.

                Need urgent attention....
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                C
                Chirag Gabha
                Jul 25, 2022
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                Address: adarsh nagar street no6 #d2692

                Hello sir/mam
                I am from Fazilka punjab yesterday I gone to ambala money deductions differ @HDFC Bank FastTag deducted: Rs 75 for Vehicle No: DL8WC38899 at: Ghagghar Toll Plaza on:[protected]T10:05:29 Wallet: [protected] Bal: Rs 550
                HDFC Bank FastTag deducted: Rs 40 for Vehicle No: DL8WC38899 at: Ghagghar Toll Plaza on:[protected]T13:37:02 Wallet: [protected] Bal: Rs 510
                What kind of service is this same toll centre but money deduction is differ while going to ambala @75rs. Deduct on return @40 rs. Deduct
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                  S
                  Sudarshan Kamal
                  Jul 25, 2022
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                  Address: Prof. K. L. Kamal, C178, Gyan Marg, Tilak Nagar, Jaipur 302004

                  I had applied for 70 bonds of Capital Gain Tax Exemption each of Rs. 10, 000 (Total value 7 Lakh) in November 2021 through M/S Religare Broking Ltd. I have not received allotment letter yet. You are requested to provide the same at the earliest.
                  Reference No. ISIN no. INE906B07IT8.

                  Regards
                  Prof. KAMAKHYA LAL KAMAL
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                    R
                    reddy324
                    Jul 25, 2022
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                    Sir, I am serving in Indian air force. Today (25 Jul 2022) While I am traveling from Kazipet to Hyderabad in my own vehicle, at raghunath pally toll plaza i have shown my ID card for toll exemption but they have denied and told me that defense personnel aren't exepted for toll tax.

                    So, kindly give classification on the same and pass circular to above mentioned toll plaza personnel accordingly...thank you
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                      A
                      avishi17
                      from Indore, Madhya Pradesh
                      Jul 25, 2022
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                      Dear Sir, Indore Dewas road section is in significantly worse condition. On this road, huge path holes in large number. We are paying a toll tax amount of Rs. 60 for this bad road.

                      Please take necessary action on this road and repair this road ASAP.

                      Thanks,
                      Avinash Shinde
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                        S
                        Sadanand P
                        from Gulbarga, Karnataka
                        Jul 25, 2022
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                        Hello sir,

                        The fast-tag-based toll is not implemented still in gulbarga to sedam road. but still, they are collecting money.

                        Please check is it a legal or illegal toll? and kindly take appropriate action on this.
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                          R
                          rajnish solanki
                          Jul 25, 2022
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                          As per NHAI guideline max wait time at toll plaza is 10 secs after crossing yellow line but I have waited for 5-10 mins and even charged at toll plaza.

                          Toll plaza - Bhatwada Gujarat
                          Vehicle - MP69B5550
                          Name - Pratik Solanki
                          Amount - 165
                          Transaction I’d - 841658716721417015204P

                          I guess no benefit o[censored]sing FasTag if same waiting time.

                          Could you please look into the issue.
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                            A
                            Akashjain01
                            from Dungarpur, Rajasthan
                            Jul 25, 2022
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                            Address: Ahemdabad udaipur highway rbi

                            Respected sir,
                            I have a complaint of ahemdabad udaipur national highway which is worst road ever from ahemdabad to rajasthan ratanpur border . From 6 years same diversion and uncompleted overbrideges .
                            Kindly request you to complete it as soon as possible .
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                              C
                              Champuu
                              Jul 25, 2022
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                              NH 48/AH 47
                              The road between while coming from
                              Bangalore, 7-9 kms before Tumkur and 7-9 kms after Tumkur and also from the other side towards Bangalore 7-9kms before and after Tumkur 7-9-kms has one of the most deadly potholes on the highway

                              On the way to Bangalore nearing tumkur our four wheeler got punctured
                              That too at around 3AM in the midnight
                              This is for the second time we had this bitter experience.
                              I really want to know who is responsible for this, we literally changed the tire in some pathetic service road

                              We were traveling with 2 small kids and 2 70+ mom's.
                              This is really pathetic experience someone should undergo.
                              For the 2nd time in a year.
                              Even after a year gap potholes weren't taken care off.
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                                H
                                Hrishikesh Gaykar
                                Jul 24, 2022
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                                Sir,

                                My vehicle number is 21BH1086A registered with NASHIK RTO but then also toll deducted for BASWANT toll plaza which is free for local travelller for ₹210/-

                                Yesterday dated 23.07.2022 toll amount was deducted for ₹210/- kindly refund to as my vehicle is registered with NASHIK RTO only.
                                +1 photos
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