National Highways Authority of India [NHAI] Complaints & Reviews

Wait time more than 300 seconds and still taking toll at BARAJORE TOLL PLAZA, kept waiting then moved to other line, toll money should be refunded back for car UP32EE0512

I Mohit Bhadani was travelling from Shri Dungargadh to Jaipur with my family in mar Scross(RJ45CH0004). At Jaipur Reengus toll we were standing in Lane 2. We waited there for 8+ minutes behind an pickup.

there was a Big truck which was in talk with the booth person regarding the overweight issue.

When my father went to the toll boy for discussion of the matter the truck driver told them that they are illegally asking for 1500Rs. for overweight.

My father told them that they are standing from more then the due time they said "Koi dikkat nhi hai uncle aapki gadi ase hi niklegi bina toll aap aage le aao"

I was driving the car so my father called me and said "aage le aa sidhi nikal jayegi gaadi toll wale bol rahe hai"
After the Pickup it was my turn so when i was about to cross the toll the barrier went down on Front glass.

Fortunately there wasnt any huge damage but the toll boy said " bhya thoda peeche lelo procedure se nikalenge."

When I reversed my car a little they deducted the toll and said "ab nikal jao, ho gaya"

I told my father that the amount has been deducted from our toll account my father asked the toll booth man regarding the same then he said " Free me thodi jaane denge, Chalo ab aage"

Then I Pulled the handbreak of my car turned it off an steped off my Vehicle and asked him that if there is such rule w=how can you charge us the amount

He Told us " Aage lo ggadi asa koi rule nahi hai"

I asked him to call the manager then he asked me to take my vehicle aside so that vehicles behind me can pass.

I refused for that because few months back when I faced the same issue and drove my car they stopped entertaining my request. (On another toll Plaza)

So I was very sure if I moved my vehicle this time they will do the same.

I stopped there only and continously asked the employee to call the manager.

He went to the office and didn't come for few minutes.
Then the security guard came and asked to take the vehicle forward and let another vehicle pass.
I again refused and asked them to call there manager or head who so ever is present.

Then there HOD came near the booth and said asa to koi rule nhi hai.

I asked them to give an return confirmation then they gave me below attached letter.

As we all are aware its been very Viral on Social Media that the 3 minute rule is to be followed but the Toll Plaza dose'nt follow the same. Can we have a confirmation from Govt. Side that this rule is actully there or not.

If Yes, We need authenticity of the letter given to us.

Dear team over amount debited in my fast tag account please check and confirm..
First time debited total 75 rs and second time debited 35 rs.. And i have local people.. Toll plaza cannot give any explanation about that.. Please resolved this.. Please check attachment.

Mubarakpur Toll Plaza is in 1 km vicinity of Raksha Vihar (retired defense personal society) colony, entrance to Raksha vihar is 50 m from toll plaza. Every time we try tell the staff that we need to go to Raksha Vihar they keep asking for toll payment even if show them our address proof they will harass us and speak in abusive language and threaten us to pay for the toll. They have been harassing and abusing and threatening Local vendors...

महोदय सादर अभिवादन अवगत कराना चाहूँगा कि NHAI रायबरेली के द्वारा, अम्बेडकर नगर जिले के टांडा से रायबरेली जाने के लिए NH128 बना हुआ है। पिछले कई सालों से उसकी स्थिति इतनी बुरी है कि उस ट्रक या चार पहिया चलाना छोड़िये, आप साइकिल नहीं चला पायेंगे। बाकी पीढ़ी में आपका टोल प्लाजा बराबर काम करता है, तो उसी पैसे से सड़क को फिर से एक बार बनवा दीजिये, क्योंकि सरकार तो रोड बनवाने में व्यस्त है, लेकिन आप के किसी भी अधिकारी को ये टूटा और खत्म हो चुका हाईवे नहीं दिख रहा है। आप खुद आइये कभी इस रोड पर तो आपको इसपर गिट्टियों के मलबे छोटे छोटे पहाड़ की शक्ल में मिलेंगे, जो कि कई लोगों की जान ले चुके हैं, कृपया शीघ्र संज्ञान लें।
इसके पहले भी मैंने इस मामले मे शिकायत संख्या MORTH/E/2022/08168
की थी लेकिन तब यह कहा गया कि कि किसी नई एजेंसी के लिए L.O.A. जारी किया गया है, लेकिन बात यह है कि, अगर आपके पास कोई कंपनी नही है तो आप रोड ही बन्द कर दीजिये लोग मरेंगे तो नहीं, जब कोई कंपनी आपको मिलेगी तब NHAI 128 फिर से बनवा कर खोलियेगा, आप लोगो को समझ क्यों नहीं आता कि, आये दिन इस कबाड़ हो चुके हाईवे पर जान चली जाती है गिर कर लोगो की, इतनी खराब सड़क होने के बाद भी टोल बराबर वसूल रहे हैं ।
खैर मैं लिखता रहूँगा जिससे आप लोगों को यह पता रहे कि आपके रायबरेली NHAI 128 की हालत कैसी है।
सधन्यवाद सहित

Respected sir, i would like to informe you that the rohad toll plaza breaking the NHAI rules.. They charged more than basic charge . today i crosse that plaza at 8:08 am they charged me Rs 65 for single entry and i return at 2:04 and crossed that plaza they again charged me Rs 65... This is not the first time sir even they hrash people so many times day by day that's why i want to file complaint against them and i want to take action againat them soon... I also want my money back as soon as possible. I attached the screen short with date and time you can check it give me response as soon as you can...
Thanking you...

Employees in the Ambattur NHAI Toll gate are behaving in a mannerless way. And they are treating the people in worst manner. The way of speaking is really bad, and they are threatening the people for no reason.

Senior Citizens are really fed up with the way the NHAI Employees behave. Please help to place skillful and kind behaving employees in the Ambattur Toll gate. Kindly help to take serious action against this complaint.

Thanks.

Paid Rs 85.0 toll for UP70FY9525 at Harro Toll Plaza near Ganne on 27 Jul 2022, 02:48 PM. TxnId: 0010012207281149115138.Updated Paytm Bal: Gift Voucher- Rs 1135

But my vehicle is not crossed the toll plaza

Dear Sir

Fastag Account No. [protected]

Car no. DL9 CAX 5107

I am surprised to see your massage informing me to have debited my Fastag by Rs. 265/- on 27 July 2022 at 05:58:43 PM at Chhajju Nagar Toll Plaza.

2. You may see from your various massages sent to me yesterday that my same Vehicle was debited at 5:21:43 PM at Karman Toll Plaza on Palwal Mathura Road side. How can same Vehicle...

I waited for 30 minutes at Village pali railway fatak. But after 10 kms of the same highway at kathuwas toll plaza taken 65 rs as toll charges. Does its government fault or company fault to receive tolls. I hope public friendly government will see on this matter...

This is regarding the very very bad condition of the national highway
road between Shamlaji to Chiloda(near Gandhinagar). Since the last
three-four years, road conditions have been very bad and even tolls
are taken. One recently taken snap attached as water logging and a
deep hole in the road. Long video and other photos are their but due
to size constrain not attaching this. Also operator behavior at toll
plaza is not proper.
NHAI is not providing the service, arrange for refund for my tour toll paid on 23.07.22,
26.07.22. Payment details will be provided based on your response

Please do the needful at the earliest and acknowledge the same.

Sir,
I have the honour to inform you that last month on 14.06.22 and 15.06.22 Rs 260 and Rs 300 has been deducted from my IDFC fastag account at Raha and Nazirakhat Toll plaza respectively after deducting toll plaza fees of Rs. 110 and 130 on 10.06.22 and 13.06.22. After my complaint the excess amout had refunded. But to my surprise once again same problem of debit adjustment has been made on 26th July 2022 at Raha and Nazirakhat Toll plaza. On 26.07.22 at Nazirakhat Toll plaza Rs 300+300=600 and at Raha toll plaza Rs 260+260=520 has been debited from my fastag account. Why the same incident took place again and again. This time also debit adjustment message has not been received. It has come to my notice when a message of low balance of my fastag account received, then I checked my fastag account statement.
I, therefore, request you to look into the matter so that I will not face the same problem in near future and please try to detect the cause of deducting of debit adjustment again and again. Latest account statement has been attached herewith for your reference and action.
With regards
Abdul Amin
Nagadara village
Nakachari Jorhat Assam
Pin 785635
Mobile [protected]

Dear NHAI,

It's been many years the patch between naldurg and omerga ( Maharashtra state) on NH65 is under repair. When can we get this problem resolved? NHAI is making highways all around India but fail to complete 50 km patch for 5 years now.

I hope NHAI hear our plea and act on it...

Recently saw a video(in social media) from a highway location, which is showing the condition of the road.

In the video, a two wheeler is seen losing control after hitting a pothole. The pothole seems to be repaired recently and the low quality work seems to have made it more worse condition, especially for the two wheelers.

The location mentioned in the social media message is:

NH 544. Potta Flyover, North to South direction.
Between Kodakara and Chalakkudy.
Nearby Toll Plaza: Paliyekkara flyover.

Please take a look at the video and take immediate steps to mitigate the situation.

URL: https://www.facebook.com/[protected]/videos/[protected]/

At toll gate, many times the Operator is not available, so they close the lane manually. And keep the green signal on. This causes traffic and delay to pass the toll plaza .
I have attached the Photo of it.

This happed on 26th July(2.50pm ) at Palavedu Toll at NH243 ( Chennai Outer Ring Road).

Respected Sir / Madam,

This is to inform you that I have been travelling on 17th, June, 2022 to Bahadurgarh at Asoda Toll they deducted Rs. 180.00 on single side and Rs. 70.00 for the return visit instead of Rs. 70.00 & Rs. 35.00 respectively.

I have enclosed the statement of Toll deduction in which you can check the Toll prices deducted earlier on the same route.

You are requested to refund the excess Toll deducted i.e. Rs. 145.00.

Thanks & Regards,
Akhil Malik

On Sunday 24.07.2022 had received a SMS saying that my FastTag had been deducted INR 95 @ Tasawade Toll Plaza on same day @ 11.46.25

Please note that my Vehicle had not travelled any where on that specific day.

Please take this communication as my complaint and refund the amount which was wrongly debited from my account.

Road between Tuticorin to Madurai (NH38) approximately 120KM to 150KM don't have any cateye for better road and lane visibility.

Also don't have any reflectors on to the dividers to avoid any accidents.

This is very hazardous to public. This is a toll road with bad condition. Proof has been added in the video attached.

Need urgent attention....

Hello sir/mam
I am from Fazilka punjab yesterday I gone to ambala money deductions differ @HDFC Bank FastTag deducted: Rs 75 for Vehicle No: DL8WC38899 at: Ghagghar Toll Plaza on:[protected]T10:05:29 Wallet: [protected] Bal: Rs 550
HDFC Bank FastTag deducted: Rs 40 for Vehicle No: DL8WC38899 at: Ghagghar Toll Plaza on:[protected]T13:37:02 Wallet: [protected] Bal: Rs 510
What kind of service is this same toll centre but money deduction is differ while going to ambala @75rs. Deduct on return @40 rs. Deduct

I had applied for 70 bonds of Capital Gain Tax Exemption each of Rs. 10, 000 (Total value 7 Lakh) in November 2021 through M/S Religare Broking Ltd. I have not received allotment letter yet. You are requested to provide the same at the earliest.
Reference No. ISIN no. INE906B07IT8.

Regards
Prof. KAMAKHYA LAL KAMAL