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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 53

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P
pmodib403
from Ahmedabad, Gujarat
Jul 24, 2022
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Hi sir/ma'am
I am travelling from Bharuch to Ahmedabad on NH-48 via GSRTC bus. And our vehicle is stuck in traffic for about 2-3 hours. The traffic is caused by bad road conditions over the narrow bridges on the highway. There are potholes deep enough that even the steel rodes are coming out on the surface. Some vehicle's steel ring of of wheel got bend and got flat tyres. As per the prescribed travel timing we should be reaching Ahmedabad within 4 hours, but due to bad road conditions and the traffic caused by that, we have just covered 12kms in 2 hours, we could have reached Baroda in this span of time had the road conditions would have been better. The bus also reached 45 mins late at Bharuch as well, due to bad road conditions on Surat-Bharuch stretch of NH-48.
Requesting you to please do the needful and rectify the situation as soon as possible.
Best Regards,
Responsible Citizen.
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    P
    PUNEET_GOEL
    from Mohali, Punjab
    Jul 24, 2022
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    Toll charges even after waiting more them 13min and ~500 meter queue at Gharonda Toll Plaza. Charged 150 min violating the gvt rule to let customer pass free if wait time more than 10sec or queue is more then 100 meter.

    Please tale step and revoke my charges.
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      D
      Dr.Deepak Arora
      Jul 24, 2022
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      Today
      My father was forced to pay double amount of cash at jagjitpura toll
      He was told that they dont accept fastag even after money been deducted from my fastag paytm account rs110

      They took 220 rs

      This is unaccepatble
      Toll plaza staff cant cheat old people because they are not aware

      Kindly look after it.

      Attaching toll msg -Paid Rs 110.0 toll for HR51BF6670 at Jagjitpura Toll Plaza on 24 Jul 2022, 07:50 AM. TxnId: 0010022207240750582680.
      +1 photos
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        P
        Prathap daruru
        Jul 24, 2022
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        This complaint is regarding Road from Tirupati to Puttur . It's is mentioned as NH where half of the road is unfinished diverting users for single lane and part of highway was damaged/some issue from last year rain which left the same way from An year . They are charging Rs 80 and no idea why on what basis .
        Jul 24, 2022
        Updated by Prathap daruru         Puttur Andhra Pradesh, please find attached image for reference. SV Puram toll plaza.

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          V
          Vamsi_korrapati
          from Bellary, Karnataka
          Jul 24, 2022
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          NH 150A is a national highway between Jeevargi- Chamarajanagara. This road is in very worst condition In between Bellary to Siruguppa. In this route, there are lot of industries and so many transport vehicles commute daily. Many people are died in the accidents because of potholes. I am requesting to extend the line between Bellary and Siruguppa to 4 lane road.
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            A
            Ak_
            from Bhagalpur, Bihar
            Jul 24, 2022
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            Address: टोलटैक्स,बंशीटीकर, भागलपुर,बिहार

            महाशय,
            उपर्युक्त विषय के संदर्भ में, टोलटैक्स बंशीटीकर, भागलपुर (बिहार ) के पास nh80 रोड पर बहुत ज्यादा गड्ढे है । प्रतिदिन रोड दुर्घटना में बहुत लोग घायल हो रहे हैं ।
            अतः आपसे निवेदन है कि जल्द से जल्द nh80 रोड की मरम्मत करवाने का कष्ट करें ।
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              G
              Gourav Heranjal
              Jul 23, 2022
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              The road between while coming from
              Bangalore, 7-9 kms before Tumkur and 7-9 kms after Tumkur and also from the other side towards Bangalore 7-9kms before and after Tumkur 7-9-kms has one of the most deadly potholes on the highway which can kill two wheeler riders and also kill someone by car and cause a major damage. I would honestly request you to plz take care of those potholes and not only patch it but also fix the roads. Those pot holes are deep and it honestly can cause FATAL ACCIDENTS. Please take care of it. When the roads are made so good these things need to be fixed asap.
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                D
                devds
                from Palakkad, Kerala
                Jul 23, 2022
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                Dear NHAI Team,
                I would like to bring to your notice the bad condition of the road “NH 966” near to Chandra Nagar, Palakkad Dist. Kerala state through this letter.

                For the last four months the road has been almost impassable. We have made several complaints. But the problem is being neglected for a long time. Many accidents have been reported during this period. The surface of the road is broken by the heavy rains. There are heaps of road material on both sides of the road. They leave only little room in the middle. The side drains are blocked and the water flows out. So, the road gets flooded even after a slight rain. There are pot-holes on the road. The broken culvert is also a danger for vehicles.
                Yours sincerely
                Dipin Nair
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                  A
                  Able Pm
                  Jul 23, 2022
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                  In Electronic city flyover bangalore toll gate i payed 35rs toll for bike through google pay but the person there sitting not accepted again i done 35 rs transaction and they don't return me the extra amount i transferred
                  +1 photos
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                    S
                    syed noorullah
                    Jul 23, 2022
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                    Address: Toopran

                    There is approximately 10 kilometre of block on topran high way nh7 and still toll ppl are collecting toll money from commuters . This is unfair
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                      S
                      Shabeernv
                      from Koyilandy, Kerala
                      Jul 23, 2022
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                      Dear sir,
                      Due to request you that NH17Kerala Kozhikode District re taring

                      Koyilandy (Quilandy)
                      To Nandi railway fly over, this area Require the re taring,
                      Kindlytake immediate action
                      Thanks,
                      Shabeer
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                        S
                        Swarup Hodade
                        Jul 23, 2022
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                        While passing through khed- shivapur toll plaza today at 8:37 of My Car MH 14GN9858 the amount deducted from my fast tag account as well cash of ruppes 220 taken. Pl revert me the amount
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                          X
                          Xavierna
                          Jul 23, 2022
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                          Address: No 28/47 C first floor, Government ITI BACKGROUND GN MILL,COIMBATORE.641029

                          Dear sir,
                          Regarding that kaundampalayam coimbatore tamilnadu, new over flow bridge realated two sides entrance all vehicles came fast they use very heavy horn some time that mind disappointed so please check and do one speed breaker in two sides entrance avoid accident. Thank you sir
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                            K
                            Keshav Kundu ji
                            Jul 23, 2022
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                            As per the rules of the Ministry of road transport and highways there must be atleast 60km distance between two toll plaza's . But the distance between bhagan toll plaza in Sonepat and toll plaza in panipat is less than 45km. So anyone of the highway should be removed as soon as possible.
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                              A
                              Accounts Ceracon Ceramix
                              Jul 21, 2022
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                              NH 4, Nelamngala to Tumkur highway, kulumapalya and chokkenahalli toll plaza, here toll collection agreement is ended on 1st June 2021, but here toll is collected on regular basis illegally.

                              Please take urgent action..
                              +1 photos
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                                S
                                Shalabh Sangal
                                Jul 21, 2022
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                                This is to inform that, my vehicle Passenger car is being deducted Rs. 245/- every trip at Palwal toll plaza at KMP.
                                Actual amount deduction should be Rs. 60/-
                                I take entry form Tauru every trip
                                This is one of worst plaza as their scanning system does not work and they scan each vehicle manually.
                                I already complaint Axis bank also for each higher deduction but no solution.
                                How can I get refund of money ?
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                                Hi, we request you to share us the interaction ID generated post sharing your complaint at etc.[protected]@axisbank.com to check and assist you further in the referred matter. Regret any inconvenience caused. Regards, Team Axis Bank.
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                                  A
                                  Arasu5353
                                  Jul 21, 2022
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                                  Address: Keela Kadi Vethi, 168E2/3C

                                  In sengurichi Toll plaza they charged mistakenly from my bank account
                                  Now am in Chennai only
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                                    M
                                    M Todi
                                    from Guwahati, Assam
                                    Jul 21, 2022
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                                    Address: Kamrup Metropolitan, Assam

                                    I am an ordination citizen of Assam. I request NHAI to seriously look for National Highway 27 where the toll plaza are charging toll for the worst road which are as it is and not being repaired.
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                                      K
                                      Kapil Rohila
                                      Jul 21, 2022
                                      Jun 18, 2023
                                      This thread was updated on Jun 18, 2023
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                                      Address: Eastern Pheripheral Expressway

                                      Hi,

                                      I was coming all the way from Hyderabad to Panipat on 1st July and I took Easteral Pheripheral Expressway. I was happy after looking at the traffic conditions. It was all clear. However, Near Baghpat exit, there was a huge bump on the road and it is not visible to the public/driver.

                                      It damaged my car completely after taking that hit. I was in speed limit around 100KMPH. Due to this sudden bump in the road, I got my windshield broken, and got my quarter panel welding removed which caused water leakage in my car.

                                      Please let me know if you need more details about the Toll transaction details, car damage etc.
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                                      On 17 June i have travelled from Dasna to Duhai from my Car No DL3CCL4409, As per Dasna toll person, due to electricity problem their system was not working toll and he take a photo of my car with number plate. But now toll price charged ₹185 has deducted from my fastag, Why? Please share details and refund my extra deduction .

                                      Eastern Peripheral Expressway - Comment #4110050 - Image #0
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                                        R
                                        Ruhaan kakar
                                        Jul 21, 2022
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                                        Address: Nhai sherpur chowk ludhiana

                                        Sir, construction material lying unattended on road, potholes not filled.If due to rainy season construction work is delayed so kindly clear road at Ludhiana sherpur chowk for regular flow of traffic.Due to negligence any accident can happen .To avoit it kindly clear material and fill potholes on emergency level.As on this roads your friends or relatives can travel safely 🙏
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