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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jul 25, 2026
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 53

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H
Harjinder Singh Swarn
from Ghaziabad, Uttar Pradesh
Aug 14, 2022
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Address: Indirapuram, Ghaziabad

Above mentioned problem created by toll plaza workers when there was issue in 1 car fasttag they jammed whole highway in arguing. They should have resolved it by taking the car aside, but even on others request they didn't do it and jam got bigger and took 30-40 mins to cross it. All this happened on 14 August 2022 6:50pm to 7:20 pm. As per law our toll charges should not imply, but they still charged it. NHAI should refund our money and penalty should be charged on toll operating agency for intentionally creating problem to users.CCTV footage can be used as proof.
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    Nilesh Ramdas Sonawane
    Aug 14, 2022
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    I was at Chandwad, Nashik, Maharashtra toll plaza on 11th Aug 2022, 6:13 pm. There was a truck in front of my car which had some fasttag issues and they made all cars in that row to go back for that truck to be out of that lane. This took more than 15 minutes. So I requested the toll person not to charge my vehicle against toll. But he deferred after agreeing to do so. So please revert ₹ 165 to my account which I had paid at toll plaza.
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      Gauv98
      Aug 14, 2022
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      I was driving from manesae to Gurgaon, and the toll showed the fastag blacklisted. I was told that I would have to pay with penalty if fastag not working. I was made to manually exit the toll and wait for them to assess. In meantime the toll was deducted from my fastag, despite I was given edit manually and waiting for the person so check details. I was lucky to be traveling with the mobile that was linked to fastag, and sms came immediately. Else i would have ended up paying toll twice with penalty. Pls see if it's genuine fault or fastag system or manipulation to charge twice.
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        G
        Ganesh Thanthoni
        from Kanchipuram, Tamil Nadu
        Aug 14, 2022
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        Address: 13/3, Andal Nagar baluchetty chatharam

        I just crossed walaja toll on 14/Aug/22 @4:05 pm...they took more than 20 mins to clear the fasttag lane i just asked why before that I had horn ...for that one employee came and fighting and using bad words and asking my address to kill me...i took a video too for your reference i am attaching too...if your not taking action against him i will suite a file and i will give a complaint against him in a police station...he need to suspend and he need to ask apologies
        Aug 14, 2022
        Updated by Ganesh Thanthoni         I just crossed walaja toll on 14/Aug/22 @4:05 pm...they took more than 20 mins to clear the fasttag lane i just asked why before that I had horn ...for that one employee came and fighting and using bad words and asking my address to kill me...i took a video too for your reference i am attaching too...if your not taking action against him i will suite a file and i will give a complaint against him in a police station...he need to suspend and he need to ask apologies
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          Kavita Vipin Anand
          from GHAZIABAD, Uttar Pradesh
          Aug 14, 2022
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          We were traveling between Ghaziabad to Ajmer and there were so many cattles on the road making it unsafe as vehicle are at high speed. This issue is worst between jaipur to Ajmer and back. Kindly take serious action to avoid accidents.
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            Anilchahar14
            Aug 14, 2022
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            I had a round trip from Badli to Kundli on KMP Flyover on 11th August 2022. My toll deductions are Rs 245 from Badli to Kundli and Rs 145 from Kundli to Badli, whereas one side toll charges were Rs 100 only. I am attaching my fastag statement, please take necessary actions against this behaviour.

            Thank you
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              parasarora06
              from Saharanpur, Uttar Pradesh
              Aug 14, 2022
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              Address: Sivaya toll plaza case

              Sivaya Toll plaza is delaying for 2-3 minutes even not the peak hours
              According to the rules published by NHAI if vehicle is delayed for more than 10seconds then toll will not be charged

              After asking that no toll would be charged they are saying “rules are not meant for us”
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                U
                Ullas23
                from Pathankot, Punjab
                Aug 13, 2022
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                Address: Lakhanpur

                I crossed lakhanpur toll tax at 9:50pm on13/8/22 my no. Is jk o8 they can’t deduct money because it falls under 20km radius and when i asked them for refund they denied by saying once money is deducted from fastag it can’t be refunded I informed plaza manager ashok sharma and supervisor or as they were saying by the name of ajay there reply were same …I just want you to kindly refund my money or else I have take legal action against it
                Aug 13, 2022
                Updated by Ullas23                 I crossed lakhanpur toll tax at 9:50pm on13/8/22 my no. Is jk o8 they can’t deduct money because it falls under 20km radius and when i asked them for refund they denied by saying once money is deducted from fastag it can’t be refunded I informed plaza manager ashok sharma and supervisor or as they were saying by the name of ajay there reply were same …I just want you to kindly refund my money or else I have take legal action against it
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                  A
                  Amrit.brar
                  from Faridkot, Punjab
                  Aug 13, 2022
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                  I am a resident of village Chandbaja district Faridkot (Punjab). My village is on National Highway 54. The lights on the highway in my village are off since last year. Despite many complaints to the toll officials, the lights have not been repaired. We request you to take the complaint into consideration and resolve it.

                  Thank You,
                  Guramritpal Singh
                  VPO ChandBaja
                  District Faridkot
                  Pin:- 151203
                  Punjab
                  [protected]
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                    M
                    Mina gujar
                    from Virar, Maharashtra
                    Aug 13, 2022
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                    Manholes on nh 8 nearly caused an accident of my car despite the toll plazas taking money why is there no safe road that go on a national highway near Virar
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                      S
                      Shreyas Mulgund
                      Aug 13, 2022
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                      Respected sir,
                      My name is Shreyas Mulgund
                      I am writing this letter to you on the complainant of road maintenance for tumkur- Chitradurga highway
                      There are pot holes on both sides for 3 to 4 kms strech after tumkur
                      On NH4
                      I have a daughter of 14 days
                      While going to Chitradurga both of them suffered a lot though I was driving slowly
                      Request you to please patch the potholes
                      There are real chances of accident
                      I hope the issue will be addressed
                      Thank you
                      Shreyas Mulgund
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                        V
                        vgup
                        Aug 13, 2022
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                        Excess toll was deducted from FAST tAg during recent journey

                        Car number: DL3CCR0657
                        date: 11/08/22 at time 14:03
                        AMT deducted: rs 105
                        Txn ID : FT[protected]

                        Pls help to refund the excess toll
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                          S
                          Sonvale
                          from Nashik, Maharashtra
                          Aug 13, 2022
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                          Address: RAJIVNAGAR, NASHIK, MAHARASHTRA

                          I used Ghot toll to go and return from Nashik to Igatpuri journy. I crossed Ghoti toll plaza at around 4.00pm on 12/8/2022 and return by same day around 5.20pm but both time i charged by 135rs i.e. Total charged paid 270 for only within 2hrs time.

                          Pls refund my excess 135Rs.
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                            D
                            deshmukhsantosh
                            from Pune, Maharashtra
                            Aug 13, 2022
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                            Address: C204, La Valle Casa Chandani Chowk Bavdhan

                            Reached Nasik (started from Bavdhan at 3:30pm, reached Nasik 11:30pm)

                            Ekdam killer *khadde* ahet on *Sangamner Bypass* after toll plaza exit. *#nhai* management is aware that atleast 100 vehicles get damaged every night. Was fortunate that my car didn't get damaged even after hard impact because of the alloy wheels and high tyre pressure, otherwise 25+ cars were standing roadside as they either burst their tyres, or broke the rim and had to do spare wheel 🛞 replacement in dark.

                            Forward to all those who are planning their Pune Nasik travel over long weekend 🧳

                            #Sangamner & #NHAI is earning bad name especially when Azaadi ka Amrut Mohatsav is being celebrated
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                              N
                              Not sh
                              from Bundi, Rajasthan
                              Aug 13, 2022
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                              Address: A-36, TIRUPATI VIHAR , CHHATARPURA, In front of colony gate, In front of colony gate, In front of colony gate, In front of colony gate

                              Sir
                              Yesterday I was coming from jaipur to bundi with all my family members on NH52 . I was driving the car.
                              After crossing devli there is a bridge between devli to pech ki bauri. ( पेच क़ी बावड़ी ).
                              There a mahindra pick up came to my side by an un authorised cut in front of me. The driver was totally stupid. Any how i succeeded to save me and my family.
                              I request you to take action and do need ful to stop unauthorized traffic from wrong side. It may be harmfull anytime and may accure severe accident.
                              With request
                              Nitesh Mandowara
                              Mob. [protected]
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                                J
                                Jatin1011
                                Aug 13, 2022
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                                Address: Chandimandir toll plaza

                                I was traveling back from chandi mandi toll plaza. The toll person told me that my fast tag balance is not sufficient and asked for double money. I told him that money is sufficient but he told me to pay double money (cash). After i crossed the toll plaza i got a message of money deduction from my fast tag. Kindly look into this matter very seriously, these toll people need to strictly punished
                                Details of toll and time
                                13/08/22
                                Chandi mandir toll plaza
                                Pin code: 134107
                                Time 3:10 AM
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                                  K
                                  KANDASWAMY GIRI
                                  Aug 12, 2022
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                                  Address: Padiyanallur redhills, chennai

                                  A govt bus from redhills to ponneri stopped at redhills tollgate for non payment of toll bill.
                                  Butt it's not true. The govt officials saying that they had paid consolidate bill for their vehicles and list has been provided. This is purely a communication issue between tollgate officials and govt officials. Why should we public should suffer eventhough bought ticket. This is purely a public neusense. Vehicle no. TN 21 N 1920. I am one of the passengers in the bus. It is already 11 pm.
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                                    Vidush kant Bhatia
                                    Aug 12, 2022
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                                    While traveling on NH-130 we are continuously facing problem regarding domestic animals especially cows there heard is sitting on the road and not letting us to maintain our speed and while travelling in night sometimes we are not even able to see there heard from far distance which leads to jerk braking which is very dangerous sometimes so please try to do something about this
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                                      Amit9956
                                      Aug 12, 2022
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                                      I have given toll tax offline please check the attached receipt
                                      I wa also charged online for the toll tax
                                      Txn ID is [protected]
                                      Please let me know why I have been charged online even after paying the toll tax offline directly.
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                                        Pgkkreddy
                                        Aug 12, 2022
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                                        My self kk Reddy traveling from kadiri to Hyderabad on[protected].my fastag was working in all toll gates but kasepalli toll gate andhrapradesh was not working and their mechine was not working and they were behaving very badly and asking to purchase new fastag.These guys tie-up with fastag sellers and asking to buy new fastag.same my fastag was working ine next tollgate Amakthadu.
                                        Please verify and take appropriate action
                                        Regards,
                                        Kk Reddy
                                        [protected]
                                        Aug 12, 2022
                                        Updated by Pgkkreddy                                         Please check and resolve
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