National Highways Authority of India [NHAI] Complaints & Reviews

Extra amount debited
Dear Customer, ICICI Bank FASTag Account linked to VRN KA36N6339 has been debited with Rs 230.00 for dispute on trip number [protected] on[protected]:40:37. In case of discrepancy, please share RC copy and vehicle image by raising a complaint under Dispute transaction/Chargeback in Fastag Customer Portal....

At baroda and anand express highway toll booth every time I have passed through I have to remain in que for atleast 10 to 15 minutes. The scaning of fastags are very slow. At anand there is only one exit and the time foe scanning is too much slow. And it makes long que. Resulting over trafficking at this toll. The staf are very rude.
Further after passing baroda toll there are always lots of trucks standing on road though on express...

The quality of road on the entire Delhi- Jaipur highway is very bad on both sides, starting from Manesar till the entry to Jaipur town. Can lead to fatal accidents.
Also no planning for movement of vehicles at the toll plazas. At least some dedicated lanes for cars and other small vehicles should be there.

The roads need immediate maintenance...

Paytm india was the worst company of india ever Paytm not recharged fast tag about 72 hrs in the name of pan card update but I submit my pan card 72 hoursago but till time pan card not updated and they don't respond but I have call customer care 5-6 times but they did not give right response. Please take action against Paytm and please ban in India...

Paytm company regularly create disturbing for recharge Paytm fasttag in the name of not updated pan card and after submission of pan card till date pan not updated and not recharge my fast tag after submission of pan card 72 hours before please ban Paytm to do fast tag business in India...

Respected NHAI team

I am living in place near to karur, In between karur to Dindigul NH7 road exactly at place named onthampatti piruvu, malaikovilur, here we are facing lot of accidents due to road angle issue mostly at during rain time. If there is rain we can see 2-3 accidents in one day mostly the cars are getting upside down accidents. In last one year I have seen upto 10 accidents. Here there is no traffic and no houses...

On 11th June 3:42 PM, I travelled from TSPA to Nanakramguda toll plaza in Hyderabad. But it is deducted 70 Rs. This should be 10 to 20 Rs. it is a FastTag deduction linked to Paytm
My vehicle number TS08GW6077
Transaction Id:[protected]
Regards
Sreekanth
Ph:[protected]...

This is regarding the issue I faced everytime while passing from Gharaunda toll plaza in karnal. This Toll plaza has faulty sensors, which are incapable of sensing vehicle niumbers/FASTAG and operators doesn't care about blocking line for long delay. Also the staff is very unprofessional and slow.

This is happening when we are installed with FASTAG by Government. Extremely poor service....

I tried to cross toll plaza first, it showed blacklisted due to insufficient balance. I recharged immediately and got an sms for the confirmation of same with updated balance. But people at toll plaza didn't allow us to cross again and asked us to wait for 20 minutes siting that their machine will update at least after 20 mins. Why this bug in technology? If someone's balance gets low everytime they need to wait 20 mins? This is totally disappointing....

Driver name: Meher Sara
Booth & Operator Number: 14 & s0027
Date & Time: 18 May 2022 – 04:14 PM
Car Number: 9559
Car details: Ciaz

Subject: Issue(Multiple tax deducted)

1. Number plate identification cameras were not functioning
2. Employee asked for car number, as I did not remember the same, she entered it by herself.
3. She then suggested it is blacklisted.
4. Thus,...

Today i take a entry from dasna toll plaza and take exit from bilakhbarpur toll plaza . The real amount to be deducted was ₹35 but the amount was deducted ₹140 . My vehicle number is up13bj4084 please refund my amount as soon as possible...

Kindly pay attention to the very poor road quality near toll plaza phillaur Distt Jalandhar Punjab.It can cause accidents and damage to the vehicles.This road approaching from laddowal side is in bad condition. It is worse as compared to other toll plaza in the state....

Hello team HDFC Fastag, S Shetty and ETC NODAL/NHAI and all respected senior officials,

In continuation with the mail correspondences below, this is to bring to your urgent notice once again that there's Excess debit of Rs.130(140 IPO 10) on 13.05.22 return journey at PATODI toll and as usually said excess debit intimation shared after two days and that I had highlighted previously as well, snapshots attached as ready...

I am working in haryana roadways as a conductor gadhola toll plaza bus stand yamunanagar distance above 15 KM but gadhola toll plaza yamunanagar charge full amount toll rules according monthly pass 300 rs. So please sir sticky action for the toll plaza no rule follo with us. Thanks...

While crossing the toll after paying the toll fare, the barrier got damaged intentionally by authorities. After this incident they asked me to file a complaint regarding this issue and assured that they get back to us for further action. We visited the place very next day from my home town which is 75KM far, still they are not responding anything this. They are simply redirecting the authorised person repeatedly. Kindly take action on this....

Hi NHAI team 🙏,

While travelling from Visakhapatnam to Srikakulam observed so much of Dust, Sand, Plastic, Covers accumulated on the 6 lines national highway and service road also.

Due to dust while two wheelers riders getting risk when going on edges when overtake by heavy vehicles from besides.

I had not seen ever cleaning the NH16 from last one year.

Please schedule and...

Dear Sir, National Highway NH3 Village Umarane Tal Deola Dist Nashik Maharashtra Service Road Stree Lights Not Available On Road ....

Vehicle no HR 26 BF 8782. I wanted to travel from Sonipat to Gurgaon via Western Peripheral however I mistakenly started from Eastern Peripheral. But took a U-turn after crossing First Toll Plaza. And got a message of INR 265. Which is too high for a short distance. So kindly check and refund accordingly.

Details :
Date of Travel - 4 June
Time of Jakhauli toll crossing - 7:58 PM
Transaction id - [protected]...

Respected sir or madam
Me New car tyre is damaged because of a big stone in middle of National Highway 65, i cannot move right as there is divider and in left ther is car, but i dont have any other way but run on the stne, myleft tyre completely damaged and i continued my travel by stefeney tyre, I need compensation for by damaged tyre, Because its GMR-Chillakallu toll plaza responsibility to clear or take responsibility of clean roads.br...

My car no.is PB-04Y-1379. Today, 13-june-2022.I was travelling from Faridkot to mullanpur and then coming back on same day from mullanpur to Faridkot. While going to mullanpur from Faridkot crossed 2 toll plazas successfully I.e. of kot karor kalan and ladowal toll plaza using fast tag. While coming back from mullanpur to Faridkot crossed ladowal toll plaza successfully with fast tag pasted at front shield but when reached kot karor kalan...