National Highways Authority of India [NHAI] Complaints & Reviews

Dear Sir,

While coming from Agara on 31st may 2022 to my home Suncity, sector 54, gurugram. I crossed Mahuvan Toll Plaza at 04:55 pm, then crossed Srinagar Toll Plaza at 6:49 pm. After that I entered into Western peripheral road at Palwal toll plaza (entry point) and my exit point was NUH Toll plaza at 07:25 pm. After that I crossed Ghamroj-Sohna Toll Plaza at 07:50 PM.
Massages for all toll plaza were received immediately...

Dear Sir
My vehicle number is PB03AG-4767. Today on 30/06/2022 Balluana Toll Plaza, Bathinda Malout, Section of NH-07 and Toll Workers took Rs.110 cash and gave me Receipt No 00013 TIME 10:39:56.

Then at the same time there was a text message show of Rs 55 10:39:35 being deducted from my FAST TAG.
Toll workers on non-deduction of toll tax through FAST TAG even on return took Rs.110 cash and gave it to me Receipt No 00069 TIME 14:34; 33.
But then at the same time there was another message show of Rs 25 (14:36:58.) being deducted from my FAST TAG .This means I was deducted 4 times for 2 entries. 2 times cash and 2 times via fast tag.

So please refund my 110 + 110 = 220 in my fast and fix the fastag system of the toll plaza to prevent blind robbery.

Thanking you
Regards
Nirmal Singh Dhillon
Mob.[protected]
Attached all Receipts of toll tax deduction.

I travelled from rasoolpur sikrod to kundli today and toll is deducted twice from my account. 30 and 100.

The street light of service lane Dhanger Fatehabad, Haryana was not working since 2 year hope you will take appropriate step toward the same

Sir the street light of service line Dhanger, Fatehabad, Haryana NH9, are not working since 2 year, Hope you will take appropriate step toward the same

I have entered from bhojpur (meerut Delhi expressway) exit at Dasna exit point of meerut Delhi expressway and entered on eastern peripheral from dasna entry point exit from duhai
Total toll is rs 40+25 but nhai debited rs 180.
I have called to nhai helpline they give me response that ur entry point not cleared so we charged whole highway route.but they have installed cctv cameras on every entry and exit point and even on middle on expressway

At that time in local newspaper news is that meerut Delhi expressway some instruments stolen and toll charges doubles from every rider.

I have very ... From nhai response

Plz help me.

Dear sir
Good evening

toll for KA18MA1285 at ELECTRONIC CITY Phase 1 on 05 Jun 2022, 09:02 PM

As my car was hitted by barrier even after toll fee deducted, and barrier opened and suddenly hitted my car thrice,
At the same time I requested toll staff for this issue, there was proper response and they told tomorrow from toll plaza they will call
But till now I have not got any information, and I waited more than one hour with my family, my journey was disturbed and mental harassment happened to me

Paid Rs 50.0 toll for KA18MA1285 at ELECTRONIC CITY Phase 1 on 05 Jun 2022, 09:02 PM. TxnId:[protected]cP.Updated Paytm Bal: Paytm Wallet- Rs 260

Abilash
[protected]

KA18MA1285 at ELECTRONIC CITY Phase 1 on
05 Jun 2022, 09:02 PM.

A NHAI build a national high delhi to Mumbai, a small part is of this highway fall in haryana, My complain against Toll tax near kund (between Narnaul to Rewari) which is working last 7th to 8th month without complete it and second a very heavy jam near pali railway crossing. People stuck there for two and three hour in routine.these both problems cut pocket
and time all comman people.
Plz do something to resolve both problems as soon as possible.

Dear Highway authority of India a board NH 722 At - Marwan Near SBI ATM is looking to dengerous it's to be i stock last 6 months no anyone officer or workers takin seriously this matter I hope u will solve this problem immediately basis.
Thankyou

The toll plaza named Gohana Jind Ludana toll plaza is always giving issues. There are only 3 lanes. Out of that 1 fastag lane is always closed and the staff allows only their known people to pass thru that lane.

They misbehave with the people who raise question on the same and force them to use other lanes only.

Other fastag lane sensor is not working most of the time and it takes too much in cash lane with valid fastag.

This request is to seek support and we request you to please take appropriate action against the toll plaza management team for smooth drive for us.

Dear Sir/Madam,

It pains me to write this complaint against some Toll Plazas, namely, Dasana Toll Plaza, Brijghat Toll Plaza, and Joya Toll Plaza ("Toll Plazas"). These Toll Plazas have been illegally extorting double amount of money from the cars while we pass these Toll Plazas on the pretext of FASTAG not scanning. They say that we are not able to scan your FASTAG and hence you have to pay double the amount, or we will not less you pass. This is being done despite the fact that the reader says "Fastag is valid" and despite the fact that I have balance in my Fastag. This has happened to me on 5 occasions and this harassment of these Toll Plazas simply cannot go on. On 15.05.2022, I went through Brijghat Toll Plaza two times, and paid twice the amount each time. On 15.05.2022, I went through the Joya Toll Plaza two times, and paid twice the amount. On 27.06.2022, I went through the Dasna Toll Plaza once, and paid twice the amount.
This weird allegation of the Toll Plazas is laughable as the statement of my Fastag clearly shows deductions from my wallet before and after these incidents. This means that my FasTag is working perfectly fine. Why should a consumer pay twice the amount if the fault is that of the Toll Plazas?
My Vehicle Number is UP 15 DS 7889.

Kindly look into the matter, and resolve the same, and refund the amount illegally extorted from me, along with the compensation for mental agony that has been caused to me by these Toll Plazas which refused to let me go and had illegally detained me and my car for more than 15 minutes in certain cases. Kindly take exemplary penal action against these Toll Plazas and revert back to me as soon as possible.
Feel free to reach out to me at [protected] for further queries.

Thank you,
Rishabh Jain

Attachments: The receipts of the Cash Paid by me, the fitness certificate of my FasTag, and a copy of the transactions made from by FasTag wallet signifying that my FasTag is working absolutely fine.

There was more than 1 min waiting time at bhadbhid toll post near bhavnagar. I have video and photo too

Is this some kind of fraud happening at manesar toll. I have raised a complaint also with NHAI. Is this the fraudulent scheme launch by govt of India to loot their own citizens. What a shame. Pathetic. Your own money is not safe in your own country.

Govt of India you should feel ashamed first you forced people to use fastag to be a part of this fraud. Will be going to court against this.

Complaint no. 6184787

Vishankheda toll plaza employees demanded me rs. More than amount display there even I have SBI fast tag card and having Rs. 435.00
I don’t know the name of employee but if I see him I will known him. He stop me at Toll plaza for more than 50min. I.e. About 06:00PM to 06:50PM Dated[protected]. You can also see in CCTV footage of toll plaza.
Kindly take action against him, if you will not take action against him then I will complain to the Minister of Road and Transport Shri Nitin Gadkari ji.

Surapet toll plaza is located within city limit of Chennai -Tamilnadu, collecting a toll of Rs 70.00 which is not worth and not fair, the roads have much potholes and ups and downs, like traveling in a roller coaster, no maintenance. Please suggest me where should I take this complaint?

Hi Sir,
I use NH24 Highway very frequently to visit my hometown (Uttarakhand) from Delhi with my family. In this route we cross 3 toll Plaza's

Chhajarsi Toll - 140 Rs Single Side
Brijghat Toll - 55 Rs Single Side
Joya Toll - 40 Rs Single Side

All Toll Plaza toilet's are in very bad condition, even they are not in usable condition and its a basic facility which should provided on every highway ny NHAI

Please consider this request under "Swachh Bharat Abhiyan" and maintain these toilet properly so that all travellers can use it

Thanks
Gaurav Bisht

Lot of fuel station and shops restaurants are given illegal entry and exit point on NH44 especially near sirhind rajpura regional

Chenij no 363+760 ke samne electric bar opan pada he kisi bhi yatri ko karent lag sakta he sabhi pol ke cap opan he

This is davala raju, actually the complaint is, our site 0.07 cents was illegally occupied by NHAI. I. E Also confirmed by RDO of kovvur in the form of Endorsement three months ago. Due to From the above from our side two times legal notices are served but until upto this time NHAI have not responded.
Hence, due to this kindly verify our matter and give me the compensation has given me as early as possible for the illegally occupied site by NHAI.

With utter dissatisfaction, I've to inform the Jharkhand -West bengal border on the GT road over the barakar river is highly unmanaged and is life threatning. The police on the West bengal side of border have blocked 2 lanes of highway and only one lane is open. This causes long line of traffic and with more dangerous situation over the bridge where overcrowding of cars and majorly trucks can be seen.