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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 67

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K
Kumaran MTV
Jun 4, 2022
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There was a delay of more than 5 mins to cross the toll, in omalur toll plaza in Salem Tamilnadu, we were not allowed a free pass due to the delay. When asked for free pass, the operators were not complying

The time of crossing is around 6.10 pm on 4th JUNE 2022

I’ll appreciate a full refund of toll charges.

Pl let me what other details will be required for refund
Also, do we get a compensation for the delays
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    R
    ram9887
    from Jaipur, Rajasthan
    Jun 4, 2022
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    Address: jaipur

    My vehicle no. is GJ12BX4725, i have positive balance . my fastag status is active.but toll employee sayin blacklisted at Manoharpur toll plaza, NH 48, Manoharpur, Rajasthan 303104
    my vehicle is stuck at toll plaza since 6:00 AM
    TAG ID 34161FA820328A520B8AF640
    DRIVER Mobile no. :- [protected]

    kindly help to me to release the vehicle from toll plaza
    +1 photos
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      S
      shashanksgr
      from Saharanpur, Uttar Pradesh
      Jun 4, 2022
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      Address: Saharanpur

      Respect sir,
      I would like to inform you that the national highway no 344 has got very big speed breakers/joints which are very dangerous. Highway is where vehicles runs at a very high speed and those big joints/speed breaker can cause a big harm to children, old people and pregnant ladies. So i humbly request you to repaire the highway between saharanpur and yamunanagar area. I have also sent this complaint to respected Nitin Gadkari sir and respected chief minister o[censored]ttar pradesh.
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        S
        Sahibvinder
        from Malout, Punjab
        Jun 4, 2022
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        Address: Balluana toll plaza Village Balluana NH 7

        I went malout to bathinda 31 may 2022. Balluana toll plaza NH7 charge toll dual one time. This problem face many times this place. Kindly solve this problem
        +1 photos
        Jun 4, 2022
        Complaint marked as Resolved 
        [email protected]
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          Vvg123
          Jun 3, 2022
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          I've already raised a ticket ( ticket Number 5946875) dated 23rd May 2022 regarding this issue but didn't get refund even though it was told that it will be resolved in 7 working days
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            P
            punnet singh
            Jun 3, 2022
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            Address: Chak Bamniya Toll Plaza Punjab

            Hello Sir, Madam
            It is to inform you that 115 rupees from our fast ag account was debited this Tuesday on 30/05/2022 at Chak Bamniya Toll Plaza Punjab but we did not pass toll plaza on that date. So please check this problem credit my money back. I will be very thankful to you.
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              P
              pankaj8216
              from Ghaziabad, Uttar Pradesh
              Jun 3, 2022
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              Dear Sir/ madam,

              I was travelling from duhai towards dasna on June-1-2022 through my Vitara Brezza Car # HR42 E 2606 with linked Airtel fast tag Card ID # 34161FA820328AA20405CF00.
              The toll fees fixed by NHAI for that particular route is 15 Ruppess but I was charged 100 Ruppess for that which is incorrect.

              The transaction ID for the deduction is FT[protected].

              I request you to please look into this and reverse back my deducted amount to my wallet.

              Thank you
              Pankaj Tyagi
              +91 [protected]
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                S
                sudhanshubatra
                from Hisar, Haryana
                Jun 3, 2022
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                Address: hisar

                Wrong deduction of amount of rupees 265 from the village jakhauli Main Toll Plaza instead of rupees 30, transaction id is FT[protected] and vehicle no. is HR20AQ7346
                so many people are having the same issue, kindly resolve this issue as soon as possible
                Regards
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                  H
                  Hjuneja04
                  from GHAZIABAD, Uttar Pradesh
                  Jun 3, 2022
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                  I have been wrongly Charged Rs 265 at Main Toll Plaza, Village Jhakauli on Eastern Peripheral Expressway. I have heard many complaints about this Toll Plaza and today have experienced it by myself. I request to please investigate the matter and help me to get the refund of extra charges back to my FastTag account. Screenshot attached.

                  Travel Date: June 2, 2022
                  From: Ghaziabad To: Karnal
                  Toll charged: Rs 265 (apart from other toll charges at Bhagan, Panipat, Gharaunda, Duhai)
                  +1 photos
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                    A
                    Abhi6397
                    from Nashik, Maharashtra
                    Jun 3, 2022
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                    Address: Pune Nashik

                    Respectwd Sir,
                    Nashik sinner sangamner pune very bad quality road the only pits occurred in on highway,
                    The Toll collection process continuously and properly from every vehicle but the maintenance of the road is not done as proper as per required, So the respected sir please take action on this complaint for our safety, due to the pit escaping process accidents were happened in night its sure.
                    Nashik to sinner sinner to sangamner very bad quality road no maintenance
                    So please take action on it before the rainy season start otherwise the condition of road gets worst.
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                      T
                      Tom_0143
                      from Giddarbaha, Punjab
                      Jun 2, 2022
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                      Address: House No 732 st no 3 Laxmi Nagar Giddarbaha mobile no 8968415143, Sri Muktsar Sahib, Punjab

                      Myself is Puneet Gupta resides in Giddarbaha 152101 Punjab . My nearest toll plaza is at balluana within the radius of 10-12 km. Toll plaza managers are forcing me to make pass of rs rs 315 per month . Sir why should I give rs 315 for just one time visit to Bathinda.
                      Please clear or direct
                      1. Whether citizens of Giddarbaha are exempted from toll tax being resident of radius within 10 km or not ?

                      2. Why toll plaza manager forcing to make pass which is financial burdon?

                      3. Does BJP govt support this nonsense ?.
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                        S
                        Sahaj Gambhir
                        Jun 2, 2022
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                        The toll plaza is demanding cash.

                        Address: Rehan Kalan

                        I was in the Rehan Kalan toll plaza that lies before Agra and the plaza operators demanded cash for passing. Even after insisting 1000 times, the operators behaved poorly and were adamant in their demand. There was no sign in the plaza that stated that ‘cash is accepted here’. With lots and lots of Nagging, they let us use fastag. It wasted our half an hr on such a busy highway. Kindly look into the matter....
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                        Lal Bahadur Arya
                        Jun 2, 2022
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                        Address: Mu lalganj ranipur jhansi

                        Hi sir,
                        I have monthly pass but 31 may 2022
                        I have reached luhari toll plaza khajuraho jhansi highway 140 rupees diduct my fasttag please refund my money...
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                          R
                          Rizwansd
                          Jun 2, 2022
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                          Sir/ Madam
                          When i am passing through Bhiknoor toll plaza which comes under telagana state,
                          Some body stolenmy fast tag i said operator pls enter my vehicle number and you can deduct amount, he said number, vumber nahi marte in loud voice
                          I dont understand who has given them job
                          Even dont know who are they because they are not in unform nor having id card,
                          When i asked to call there manager he started arguing with usin filty langauge
                          Hence i request the kind authority pls atleast to look in to the matter or else take a meeting and give instrutions.

                          Thanks and regards
                          Rizwan
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                            S
                            Sridhar Kudaravalli
                            Jun 2, 2022
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                            Address: FLAT 201 HARIPRIYA HOMES SVN COLONY GUNTUR

                            By using phone pay i paid monthly pass charges for kaza toll plaza for our car ap07bg4488 (transaction id - T[protected], dt[protected].

                            All the trasaction went smothly but finally got the message try again from nhai site.

                            As it is not the 1st instance for me, as you niether refunded or activated pass for kaza toll, requestin you to take necessary action and refund my money.
                            Ph [protected]
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                              A
                              Aryan Pratap Rai
                              Jun 2, 2022
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                              Address: Shivpuri-Kota Highway

                              At the Mundiyar toll plaza on 02 June 2022, 08:35 AM, my car was stopped for more than 3-4 minutes due to improper functioning of fastag scanner, which violated the rule of that any vehicle cannot stop at any toll plaza for more than 10 seconds.
                              So, according to the rules I request that please refund my amount as I have the right to it given by NHAI.And please take required action against the Toll plaza organization.
                              +1 photos
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                                Ganesh081020
                                Jun 2, 2022
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                                As I have journey on the way of kumaramangalalam to panruti road that toll present on that road is not properly maintained no water facility available kindly rectify the issue as soon

                                Thankyou
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                                  V
                                  Vasudeo Rane
                                  Jun 1, 2022
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                                  Look at this video such a pathetic progress in work https://www.youtube.com/watch?v=2PgBmgXMvh4
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                                    beresponsible
                                    Jun 1, 2022
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                                    Address: Madapam, Srikakulam district, Andhra Pradesh

                                    On 1st June 2022 morning around 9am I was crossing Madapam toll plaza located near Srikakulam Andhra Pradesh. Though there were 10 gates only 3 were in operation. There was a long queue in every gate. It took 15minutes to cross the booth and when I asked the employee why they not opened other 7 booths there was no reply and also asked why they are charging vehicles despite taking more than 15minutes he is saying there is problem in vehicles Fastag only. This happened many times please take an action against these plazas.
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                                      Tarunwidge
                                      from Agra, Uttar Pradesh
                                      Jun 1, 2022
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                                      The toll was not working. Then had to reverse the car. There was a lot cars in que and it took lot time to take reverse and then had to change lane and that lane was having waiting more than yellow line.
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