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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 75

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J
Jagadeesh Prince
May 2, 2022
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Address: Kovvuru west Godavari

I have to complete to weast godava kovvuru
toll plaza for facing lote of time 20 to 40 minutes, sum time nearly 1 hrs and not maintain good staff members and toll plaza maintain and road
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    sbhakar
    May 1, 2022
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    Address: SMQ NO-1125/3, air force, housing complex,, near pili tanki, new, pali road, bhagat ki kothi, Jodhpur, Rajasthan, 342001

    Sir,
    I am a Air force personnel. While crossing toll at Narsinghpura toll plaza, RJ SH 37, kuld kalan, Jhunjhunu, Rajasthan. I was charged toll tax. I showed my ID card but he said this toll plaza is ol lease and no exemption is allowed for defence personnel. We paid toll and left.
    I request you to register my complaint against this toll plaza ad take necessary action.
    Toll plaza address- Narsinghpura toll plaza, RJ SH 37, kuld kalan, Jhunjhunu, Rajasthan.
    3FC2+JP6, RJ SH 37, Kulod Kalan, Rajasthan 333021.

    Regards
    Sajjan Singh
    Serving Indian air force personnel
    +1 photos
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      R
      ramen baishya
      May 1, 2022
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      People of Nazirakhat toll plaza in Guwahati behave very badly with people. I approached them for renewal of my monthly pass which I have from last 2 years. Suddenly they refuse to renew it even after repeated requests
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      Also there is no yellow line
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        R
        RajnishK72
        from Cheeka, Haryana
        May 1, 2022
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        Address: Cheeka

        My car was stopped at Dharer Azizpur Toll. And they told me my fastag has no balance. But my fastag contains 2050 balance. I stood their and talked for 10-15 minutes but they want cash payment and then I insisted in checking again then fastag worked. I need compensation of 5000 for wasting my time and this kind of rude behaviour. Please listen to my complaint.
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          S
          [email protected]
          from Jalandhar, Punjab
          May 1, 2022
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          My toll ticket no is : 7630072 or 7680072 Slip printing not clear
          vehicle no : PB10GL5666, Toll name : Milk majra, Booth no : 7, Time : 9:6PM 30th april 2022,
          Amount : 180/- Because operator said card is blacklisted,
          but after reaching home i check the amount was also deducted from fast tag card

          You Paid Rs.90 at MilkMajra Toll Plaza of PB10GL5666 on 30/04/22 21:07:05. Avl Bal Rs.552.89 Txn ID: FT[protected]
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          I was told at toll that my fast tag is black listed. The respective person over there has demanded the double amount of toll which was ₹180 (90+90). But when I reached my home Then I checked my account. The amount ₹90 has already been deducted from my fast tag for the same toll where I have already paid cash.
          Please take a proper action on above issue and initiate the refund of ₹180 the one I paid by cash and I got a toll ticket number 7630072 or 7680072. Slip printing was not clear.
          The above issue belongs to MilkMajra Toll Plaza of PB10GL5666 on 30/04/22
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            B
            Bedi H S
            from Moga, Punjab
            May 1, 2022
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            Address: Moga, Moga, Punjab

            I have travelled in my car PB29AB-1585 on 28/04/2022 from Moga to Jallandhar and returned on the same day writhin 24 hrs. But on return journey I have been charged twice. at Chak Baminya Toll Plaza. Once Rs.55/- bring return journey & again Rs. 115/- at the same time. Kindly return Rs.115/- excess amount charged at Chak Bamniya Toll Plaza.
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              A
              Anil k 1785
              from Sikar, Rajasthan
              May 1, 2022
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              Address: Sikar

              Mere sath akhepura toll sikar nh52 pe Galt vahar kiya giya bola ki tumhe mar denge or ye toll hamre baf ka hai or bola ki tumhare fast teg me balance nahi hai jabki mere fast teg me balance tha 400 rupye ke samthing but Galt vahar kiya
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                S
                sreeni70
                May 1, 2022
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                Address: Tada

                Hi,

                Due to some technical issue with front vehicle we could not move ahead for over 10 mins. Both do not have complaint book. It’s lane 4 at Sullurpeta, AP booth between on 30/04/2022, 10:20-1035 pm and we are charged by default. I called helpline but busy with other customers for over 15 mins. Called toll helpline, Mr. Kasthuraiah is the incharge now but he says he can not do anything.

                Complaint book also not there to write
                So why should govt collect toll in this case

                Regards
                Sreeni
                [protected]
                May 01, 2022
                Updated by sreeni70                 Complaint system is not user friendly
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                  2
                  23radhe
                  Apr 30, 2022
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                  Address: H.No 70, Gali No. 2A , New Saini Pura, JATAL Road, Panipat

                  Sir, I am a corporate Vehicle driver, I was driving on EPI highway on 29/04/2022 There was toll deducted of vehicle. Jakhauli to Movikalan deducted of Rs. 235 and or return deduction is Rs.30 But the total amount would be Rs. 40 only. That was excessive amount as per rules of toll deduction. This is worst things. I am fully against this. Please look into this matter and return my balance. Thank you .My Details are below
                  HR67B2364
                  Mobile no. [protected](Radhe Shyam Sharma)
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                    K
                    KAPIL DHOLARIYA
                    Apr 30, 2022
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                    Respected sir, maam
                    Please solve the problem. Ye choryasi toll plaza, surat, gujarat p toll k pass jo pan masala ki shop he udhar pe overcharge p fastag sale karte he and misbehaviour karte he. In logo k pass koi right bhi nai sale karne ka to bhi sale karte he abd driver ki gadi me se card nikal lete he and fir bolte he dusra banalo. So pls solve this problem as soon as possible.
                    Your faithfully one indian citizen. 🙏
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                      S
                      smoorthym
                      from Kanchipuram, Tamil Nadu
                      Apr 30, 2022
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                      Toll fees collected for less than 60 Krms, why are these tolls not removed?
                      +1 photos
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                        Siddesh@9130
                        from Nashik, Maharashtra
                        Apr 30, 2022
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                        Nandgaon To Aurangabad highway

                        Address: Nandgaon To Aurangabad Road

                        I request Sir Nandgaon to Aurangabad Highway No. MH SH 7 that the construction of this road is very delicate. The condition of vehicles is deteriorating completely. Solve early.
                        Thank you....
                        +3 photos
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                        S
                        Sriram Ramsay
                        Apr 29, 2022
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                        Address: F 5, Sree Daksha Vridhaa, IOB Colony, Maruthamalai

                        The road condition between coimbatore chengapally toll and vijayamangalam is very bad. It's more of patch work rather than smooth roads.. the toll collection is primarily for maintaining the roads in top condition. Please look into this
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                          S
                          suraj dhanai
                          Apr 28, 2022
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                          Address: R R Cinemas, entertainment hub, roorkee-247667

                          Respected sir, on dated 24.04 2022 i was accident due toh caution board/sign board is near highway. I going to cinemas hall and near cinemas gate your pilar is placed. Board has been removed but pillar is not removed. This pillar is situated just cinmeas gate. Kindly please remove this pillar because so many accident near cinemas hall. I so many complaint to GM of cinemas but no action regarding this pillar. And also my car was damaged.

                          Kindly please remove this pillar as soon as possible otherwise i will take strict action.

                          Location:- R R Cinemas, Entertainment hub, roorkee-haridwar road, roorkee-247667, uttrakahnd
                          +1 photos
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                            E
                            Eema c
                            from Meerut, Uttar Pradesh
                            Apr 28, 2022
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                            Address: Meerut

                            Extra toll was charged at Sarai kale Khan of rs 155 although I already paid 70 rs and 85 rs while travelling to and fro from meerut to Delhi on 27.04.22.
                            Kindly refund
                            Vehicle no DL3CCQ6694
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                              G
                              Girish Ganguli
                              Apr 27, 2022
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                              Address: Mayyadi, Byndoor

                              The narrow bridge near Mayyadi on Kollur-Byndoor highway has turned into a dangerous spot for people passing through it. The bridge is small, narrow, elevated and not straight . This makes it a total blind spot as people coming from one side can’t see who is on the other side and the moment they are on the bridge they have to immediately take a 20 degree turn to go to the other side.
                              With heavy traffic density to Kollur via this road this bridge has become a nightmare as many fatal accidents have taken place on the bridge leading to death, critical injuries, damage to vehicles etc.

                              Have complained to local administration also about it. Please widen this bridge at the earliest to avoid further accidents and implement required warning sign boards and marking to prevent accidents.
                              +1 photos
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                                S
                                shivam gawand
                                Apr 27, 2022
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                                Address: Akola-nagpur highway karanja toll plaza area

                                They charge us like a 5 star services and giving such a zero star services. Nagpur akola highway karanja toll plaza mini nest toilet condition is very bad, people not dare to use it. All urine on the float, who is responsible for this type of dirty places, i[censored]r services was not good then pls close the toll plazas
                                +5 photos
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                                  Y
                                  Yogi Velkuri
                                  Apr 27, 2022
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                                  Address: Gadanki Toll Plaza

                                  Dear Sir/Madam
                                  My self I entered and return same toll gate within 3hrs but deducted same amount two times so kindly do the needful.
                                  +2 photos
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                                    A
                                    Antonydevassy
                                    Apr 26, 2022
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                                    Address: Antony Devassy, mob 9497284976

                                    Location - NH544
                                    Infront of angamaly private bus stand
                                    Ernakulam district
                                    Kerala state

                                    One of the flashing light in median is not blinkinkg. Now the signal look like a warining signal before red stop signal.
                                    I have witnessed number of times vehicle (they may not regularly pass trough this road) stoping after saw this not blinking signal. The main problem is that this area is slighty curved and slanted. There may be a chance of accident at night times. Beacuse regular passers know there is no stopping signal here. Please do the needfull.
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                                      V
                                      [email protected]
                                      Apr 26, 2022
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                                      I would like to draw your kind attention towards the pathetic state of NH 205A . I am daily commuter to this road from banur to mohali and find it very difficult to drive on this road. The road is in very poor condition and there are large potholes on whole stretch. The surface of the road was broken by winter rain which has created the craters, making the journey even worse. The buses, trucks, cars, three-wheelers, have to halt after every minute just to adjust with the road breaks and pits. Most of the vehicles keep avoiding these potholes and stick to one side of the road or applies brake immediately resulting in slow-moving traffic or even collision. It is also submitted that even patch work is not done on this road from the past 1-2 years due to which road is fully broken in some places. So it is requested that this road may kindly be repaired or re carpeted asap.
                                      View replies
                                      NO action taken till date and Today morning one more car got damaged as truck applied instant brake due to large pothole on this road around 8:40 am.
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