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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Dec 12, 2025
Complaints 8467
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214
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 78

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S
Shubham1302
from Shirpur-Warwade, Maharashtra
Apr 18, 2022
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Address: Songir Toll Plaza, National Highway 3, Sarwad, Maharashtra 424307

1. I ask the toll employees, more path holes on road difficult to drive vehicle on road then toll main administrative officer says employee on the camera and call the police.

2. Only toll collection is main agenda by threaten public like this.

3. No solve any problems by toll.

4. I request to NHAI please solve this problems.
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    P
    Preeti--
    Apr 18, 2022
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    I traveled through Eastern Peripheral Way (from Duhai to Jakhauli) on[protected]Single travelling, not To & Fro) by car (Vehicle No. : HR20 Y0244, Fastag Barcode[protected]. 100rs deducted from my fastag account instead of 85rs.
    This is not the first time, i m facing this issue. Number of times this is seen.
    In other instance, a toll of 200/- was deducted against 25/- toll charges while travelling through another car.

    Kindly look into the matter. This problem is seen very frequently and leads to customer dissatisfaction.

    Regards,

    Nitesh choudhary
    +1 photos
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      P
      PRASHANT JAINER
      Apr 18, 2022
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      Hi, toll collection system on Delhi meerut expressway is very much buggy. Lots of daily commuters are facing problems o[censored]nfair amount deductions from fasttags. Nobody is hearing the complaints of passengers.
      From Bhojpur Plaza to Kashi Plaza, i commute daily. But toll deductions varies every time. Even some times, system is not able to detect the scanning toll plaza name correctly.
      Kindly take it into notice to make these scanners bug free.

      Thanks
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        A
        Ar Govindan
        Apr 17, 2022
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        I went on the Tolgate there no money on my fastag I have 1078 on my fastay they filling me and get money from all of them please take action on on kollapancheri tollgate the wirte my vehicale no TN12BE 5163 instead Of TN03BE5163 on the bill
        +1 photos
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          H
          Hisser Alam
          Apr 17, 2022
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          I was charged on nh44 road even after being on the queue for 20 mins
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            A
            ashokjangir111
            from Fatehpur, Rajasthan
            Apr 17, 2022
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            Resolved

            Address: फतेहपुर

            फतेहपुर शहर जिला सीकर राजस्थान मे बन रहे नेशनल हाईवे की सर्विस रोड़ जो बन रही है उसके बीच मे सिवरेज चेम्बर 1 फिट रोड़ लेवल से ऊपर छोड़े गए है जो की NHAI के मापदंड का उलंघन है ठेकेदार द्वारा सही काम नहीं किया जा रहा हैकृपया इसपर विचार करके ठेकेदार को पाबंद किया जाये
            +1 photos
            Apr 18, 2022
            Complaint marked as Resolved 
            Ashok kumar Mob 9414289350
            Apr 18, 2022
            Updated by ashokjangir111             अपने आप resolved कैसे हो रही है कम्प्लेन बिना रोड़ सही किये
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              M
              mlapa33
              from Gurgaon, Haryana
              Apr 17, 2022
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              Address: NHAI

              Sir,
              I entered from palwal KMP and xown at TAURU. on dt. 15.4.2022 at 2.28 pm. Now today on dt. 17.4.2022 message received for deduction of Rs. 185/- while it should be only near about Rs 45/-.
              Please take care and do needful.
              Thanks
              Vehicle no. HR30P0039.
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              Good plateform
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                A
                Abhishek0034
                Apr 17, 2022
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                Hello Sir/Madam

                It is to inform you that there was very heavy traffic jam at Chhajarsi fee plaza, Uttar Pradesh.
                As per the government guidelines at times of heavy traffic toll fee is not collected but this rule was not being followed there.

                Kindly see to it.
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                  T
                  Tanishq001
                  from Meerut, Uttar Pradesh
                  Apr 17, 2022
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                  Address: Meerut, Uttar Pradesh

                  Being waiting for an hour on toll on jam
                  And still have to pay toll
                  As per toll rules it is not compulsory to pay toll
                  +1 photos
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                    S
                    Selene
                    from Panchkula, Haryana
                    Apr 17, 2022
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                    Several toll plaza are present at a distance way less than 60kms as per the fee rules 2008 . NH 22 has a toll plaza in panchkula at only a distance of 32 kms from the next toll plaza situated at kalka Shimla highway . Same is noticed on the way from panchkula to patiala which is only 70 kms where we have to go through 3 toll plaza
                    +1 photos
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                      A
                      Abhinav Likhyani
                      Apr 17, 2022
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                      Good morning all
                      I have been charged toll fee for my electric vehicle no. CH 01 CE 8187. As per Govt notification toll for electric vehicle are exempted. Attach are photographs of it.
                      +3 photos
                      Apr 23, 2022
                      Updated by Abhinav Likhyani                       It's been 5 working days regarding my complaint kindly update regarding the complaint.
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                        K
                        Kapil_Ag20
                        Apr 17, 2022
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                        The toll, situated at newly constructed Gurgaon Sohna road, started deduction of toll even the road is not completed fully. We are using only 12 Kms of toll road out of total distance of 34 Kms.
                        Is it fine to charge full toll amount?
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                          C
                          chjayaram
                          Apr 17, 2022
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                          Address: Plot no 10 Vizianagaram AP 535003

                          The toll plaza of Aganampudi of andrapradesh have excess collected Rs 120, though I have valid ICICI fasttag with sufficient balance . i showed my fast tag, but they didn't listen and collected twice amount of Rs 120 . my toll fee is collected Rs 20 at another toll plaza of Marripalem of Visakhapatnam .iIT is an example of proper collection toll fee by other plaza .So please take action against Aganampudi toll plaza of andrapradesh for not maintaining proper electronic fast tag collecting machine
                          My Vehicle no AP39JT0028
                          +1 photos
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                            A
                            Abhishekkothari
                            from Nasirabad, Rajasthan
                            Apr 16, 2022
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                            Address: Nasirabad

                            Accident Trailer On NH79 Nasirabad Highway From Morning Please Clear It
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                              V
                              VijaiKumar Sharma
                              Apr 16, 2022
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                              At Mathura today Toll Tax Rs 240 additional taken as cash though have valid Fast Tag. Toll tax operator is uneducated badmash type person. Photo enclosed. My valid fast tag is also enclosed
                              +1 photos
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                                A
                                Arunmanikandan Kalirajan
                                Apr 16, 2022
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                                I have traveled from Madurai to Tirumangalam in my car and kappalur toll plaza charged me 95 INR, though it is 20 kms distance and that too thirumangalam is just 2 km from toll plaza.I have informed this is local travel to person in toll plaza, still fee is deducted. Vehicle number is TN 58 AP 9712
                                Please help to get money refunded.
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                                  N
                                  nakulkhond
                                  from Pune, Maharashtra
                                  Apr 15, 2022
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                                  Address: Lotus Laxmi 2 Society Flat No C305, VikasNagar Dehuroad

                                  Hi Sir,

                                  I paid a single toll twice from different fastags, one fastag was in my bag inside vehicle and another was on the vehicle. Please help to refund.
                                  HDFC Fastag
                                  Transaction id[protected]
                                  Khed-Shivapur Toll Plaza
                                  Vehicle no MH14JH7661
                                  Time 8-Apr-2022 06:45:53 PM

                                  Paytm Fastag
                                  Toll paid at Khed-Shivapur Toll Plaza
                                  8 APR, 6:41 PM
                                  Order ID : [protected]
                                  Transaction ID [protected]
                                  Apr 18, 2022
                                  Updated by nakulkhond                                   Hi team
                                  Any updated on this?
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                                    K
                                    Kishore_g
                                    Apr 15, 2022
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                                    Address: Highway of Chintamani To Hoskote, Bangalore

                                    The Person at Toll Plaza did not allow us even though we have recharged fasttag...
                                    Kindly,
                                    Take care and make the Fast Tag at all the Toll Plaza in India Compulsory...

                                    __Citizen Of INDIA
                                    +1 photos
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                                      A
                                      ashokcarrier
                                      from bhopal, Madhya Pradesh
                                      Apr 15, 2022
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                                      Address: BHOPAL MADHYA PRADESH , VISHANKHEDA TOLL PLAZA

                                      Dear Sir
                                      i want to inform you that your NHAI VISHANKHEDA TOLL PLAZA weight machine calculation is wrong as per loading truck 14'' feet loading without any goods total vehicle weight is 2870 kg and maximum capacity of loading is 3500 kg and how is possible total weight is 13220 ks as per your toll receipt and they are charging extra amount near about 300/- rs to 400/- rs and not giving any receipt to driver if driver is asking for receipt they are miss behave with driver. so i am request to you please take serious action in this matter. i am sending you a scan copy of toll plaza receipt and RC Book of Vehicle Registration.
                                      Thanking Your

                                      Your XYZ
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                                        J
                                        Jojip1993
                                        from adoor, Kerala
                                        Apr 15, 2022
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                                        Address: Paliyekara toll plazza Thrissur

                                        My fastag get blacklisted and they made me to pay double payment 160 rps at paliyekara toll plazza Thrissur and also deducted cash 80 rps from my fastag on 15/04/22 at 3:55 am
                                        Vehicle number KL -26-L-5627.
                                        ACC NUMBER- CA[protected]
                                        VIN NUMBER- MAT631527LPJ56835
                                        +2 photos
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                                        Double payment at toll plaza Paliyekkara Thrissur.
                                        3rd may 2022 at 7:52 am
                                        Deducted Rs. 80/= at 6:23 pm
                                        (Deducted very late after deducting for return trip)
                                        Return same day at 11:42 am
                                        Deducted Rs. 80/= at 11:43 am
                                        Ref. KL08BP9988
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