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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 78

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A
Abhishekkothari
from Nasirabad, Rajasthan
Apr 16, 2022
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Address: Nasirabad

Accident Trailer On NH79 Nasirabad Highway From Morning Please Clear It
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    V
    VijaiKumar Sharma
    Apr 16, 2022
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    At Mathura today Toll Tax Rs 240 additional taken as cash though have valid Fast Tag. Toll tax operator is uneducated badmash type person. Photo enclosed. My valid fast tag is also enclosed
    +1 photos
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      A
      Arunmanikandan Kalirajan
      Apr 16, 2022
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      I have traveled from Madurai to Tirumangalam in my car and kappalur toll plaza charged me 95 INR, though it is 20 kms distance and that too thirumangalam is just 2 km from toll plaza.I have informed this is local travel to person in toll plaza, still fee is deducted. Vehicle number is TN 58 AP 9712
      Please help to get money refunded.
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        N
        nakulkhond
        from Pune, Maharashtra
        Apr 15, 2022
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        Address: Lotus Laxmi 2 Society Flat No C305, VikasNagar Dehuroad

        Hi Sir,

        I paid a single toll twice from different fastags, one fastag was in my bag inside vehicle and another was on the vehicle. Please help to refund.
        HDFC Fastag
        Transaction id[protected]
        Khed-Shivapur Toll Plaza
        Vehicle no MH14JH7661
        Time 8-Apr-2022 06:45:53 PM

        Paytm Fastag
        Toll paid at Khed-Shivapur Toll Plaza
        8 APR, 6:41 PM
        Order ID : [protected]
        Transaction ID [protected]
        Apr 18, 2022
        Updated by nakulkhond
        Hi team
        Any updated on this?
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          K
          Kishore_g
          Apr 15, 2022
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          Address: Highway of Chintamani To Hoskote, Bangalore

          The Person at Toll Plaza did not allow us even though we have recharged fasttag...
          Kindly,
          Take care and make the Fast Tag at all the Toll Plaza in India Compulsory...

          __Citizen Of INDIA
          +1 photos
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            A
            ashokcarrier
            from bhopal, Madhya Pradesh
            Apr 15, 2022
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            Address: BHOPAL MADHYA PRADESH , VISHANKHEDA TOLL PLAZA

            Dear Sir
            i want to inform you that your NHAI VISHANKHEDA TOLL PLAZA weight machine calculation is wrong as per loading truck 14'' feet loading without any goods total vehicle weight is 2870 kg and maximum capacity of loading is 3500 kg and how is possible total weight is 13220 ks as per your toll receipt and they are charging extra amount near about 300/- rs to 400/- rs and not giving any receipt to driver if driver is asking for receipt they are miss behave with driver. so i am request to you please take serious action in this matter. i am sending you a scan copy of toll plaza receipt and RC Book of Vehicle Registration.
            Thanking Your

            Your XYZ
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              J
              Jojip1993
              from adoor, Kerala
              Apr 15, 2022
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              Address: Paliyekara toll plazza Thrissur

              My fastag get blacklisted and they made me to pay double payment 160 rps at paliyekara toll plazza Thrissur and also deducted cash 80 rps from my fastag on 15/04/22 at 3:55 am
              Vehicle number KL -26-L-5627.
              ACC NUMBER- CA[protected]
              VIN NUMBER- MAT631527LPJ56835
              +2 photos
              Double payment at toll plaza Paliyekkara Thrissur.
              3rd may 2022 at 7:52 am
              Deducted Rs. 80/= at 6:23 pm
              (Deducted very late after deducting for return trip)
              Return same day at 11:42 am
              Deducted Rs. 80/= at 11:43 am
              Ref. KL08BP9988
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                K
                Kinjal M Shah
                from Mumbai, Maharashtra
                Apr 14, 2022
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                Dear sir /madam
                My vehicle no:MH47BB6685, We were stopped at Khaniwade toll plaza saying that fasttag is not working bcz we didn't had minium balance . But actully we had balance .they asked for cash and they charge the double amount ie. Rs 150 instead of 75 rs . Still we didn't argue and paid the amount after reaching 10 min ahead we got mgs of amount debit from fasttag of rs 75... why im suppose to pay toll thrice ... we asked the person b4 paying online debit nhi hoga and he said don't worry online debit nhi hoga... please its request kindly look forward to this .please wave off the charges .. attaching the photos of receipt and screen shot of amount debit.
                +2 photos
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                  P
                  priya1431993
                  from Bengaluru, Karnataka
                  Apr 14, 2022
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                  We reside Chengapalli(638812), Uttukuli tk, Tiruppur Dt, TN. In 2008, NHAI built a flyover crossing our farmers land. So there is some leftover part of land which NHAI bought from local farmers. NHAI announced that service road will be laid on that land. But ever since, that land is used by passer by's for urinating, pooping, drinking alcohol, and other intoxicating stuffs. These activities is heavily harming the nearby residents who got stuck between 2 NH roads. That part of land is seriously getting dirtied by these activities. Hence, we request NHAI to take necessary actions to stop the people from using for these unhygienic ways.

                  Thanks,
                  Chengapalli village People
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                    P
                    pati vasu
                    Apr 13, 2022
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                    Address: pandrwada village near pithapuram

                    Sir
                    l am srinu from pandrawada village' samarlakota mandal, kakinada district, andrapradesh. sir more house accupynig illigal construction houses in pandrawada vilkage, names of occufynig house holderd penke satyanarayana and others, more accidents occured in kattipudi pamarru highway, more times l complaint to nhai [protected] rajumundry but not responding any officer, l pray please remive illigal constructon houses, they have a lot of mony from central government
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                      S
                      Surajdeep Singh
                      Apr 13, 2022
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                      Address: Nijjarpura toll plaza

                      I live in Amritsar and my house is 8 to 10 kms from toll plaza I visited toll palaza with my adhar card and car RC but they refused to issue the pass . They don't consider my adhar card as I'd proff they want my car RC as adress proff but my RC stand with ferm address which is around 60 kms I have all address proofs adhar card licence, passport but still they refused to issue pass I request nhai to please provide solutions for this
                      Regards
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                        M
                        MADHUVRAT CHAUHAN
                        Apr 13, 2022
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                        Toll plaza niyamatpur ekrotia

                        We have to wait very long in queue.. Fastag isn't working effectively.. Even if single car is there fastag response is very slow.
                        Kindly rectify it I have been seeing it for last one year....
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                        K
                        kapil kapade
                        Apr 12, 2022
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                        Address: Kolhapur, 35/A/1/3

                        Dear authority,
                        Myself Kapil Prakash Kapade and mother Kavita Prakash Kapade are the owners of land situated at Kolhapur, Taluka : Karvir, Village : Ujalewadi, Gat number : 35/A/1/3 .
                        We handed over our land 0.41 Hectre (44, 116 sq.ft) land to National highway of India long time ago and we still haven’t received any compensation.
                        Can I please request you to provide us status of our compensation. Request you to treat this as a matter o[censored]rgency as the compensation has been delayed. Attaching 7/12 for your reference and quick investigation.thanking you
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                          C
                          chumai
                          from Delhi, Delhi
                          Apr 12, 2022
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                          Address: A-23, 24, 72, UNNATI APPT. MANSARAM PARK, SUNDAY MARKET ROAD, UTTAM NAGAR, NEW DELHI

                          Today 12 April 2022, at around 9:30am my vehicle no DL9C AQ5089 got stucked in 6km huge traffic jam.

                          There was some railway bridge work is being done, but arrangements were made by NHAI to manage traffic on highway.

                          No communication of diversion.

                          Please refund toll taken from my fasttag as I knew in advance I would have taken Noida expressway.

                          Loss of time is very important, wastage of fuel, energy, tension, etc.

                          Vinay
                          [protected]
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                            R
                            RaviSundaram97
                            Apr 11, 2022
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                            I travelled today through SV Puram Toll booth on the way to Thirupathy. Anantapur dist. Andrapradesh.

                            Roads for which i was charged wad so bad, my car wheels and tyers were almost damaged. I was charged ₹ 80/- up and ₹40/- on my way back.

                            I mafe a similar journey last month. Then also the condition of the road was bad.
                            Why we should pay for the road which was not maintained?
                            We feel cheated? Highway Robbery.
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                              M
                              mail2anubhav007
                              Apr 11, 2022
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                              Address: Gurgaon 21, Vatika India Next

                              I have a complaint against Kherki Daula Toll Plaza Gurugram, Haryana 122004 where the emergency lane has working as normal lane.

                              If there is a patient in the car in an emergency case then there is no lane where we can go without waiting.

                              The emergency lane is open for everyone and this is too bad for a patient who needs hospital on urgent basis in private car.

                              Please take some necessary action against it.
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                                F
                                Fernand
                                Apr 11, 2022
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                                The newly constructed bypass junction of national highway no 66 at Belem, in Navelim Village taluka salcete, district south Goa.state Goa.
                                This is a very busy junction with HP petrol pump in vicinity.it is badly planned s death trap, there is no illumination plus no traffic cops are posted there.Atleast 8 death have occurred at this junction in last three month plus many other are injured also lot of near misses accident daily at this site.
                                I request highway authorities to do site inspection and construct a flyover for highway users
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                                  R
                                  Raj Babu Lal
                                  from Behror, Rajasthan
                                  Apr 11, 2022
                                  Resolved
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                                  Resolved

                                  Address: Sub. Inspector , B L Meena, CISF MPRTC Behror, Dist. Alwar (Raj.) 301713

                                  I, Sub. Inspector, Babu Lal Meena is performing duty at CISF HQRs, New Delhi w.e.f 31.12.2021 from CISF MPRTC Behror as per order of Senior officers. I used to perform journey from Behror (Rajasthan) to New Delhi by road by NH-48 by own vehicle ( RJ 02 CF 1379) every week. During my road journeys by NH-48, I was exempted from paying toll tax as I have been proceeding on official tour. But in contrary, On 11.04.2022 at about 0835 AM, I was compelled to pay toll tax at toll gate Guargaon, NH-48, despite my repeated requests that I was moving on official tour from Behror (Rajasthan) to New Delhi and even after production of movement order.

                                  Hence, it is requested to exempt my vehicle RJ 02 CF 1379 from paying toll taxes at toll gate Guargaon, NH-48 as my movement is purely on Govt. Duty.
                                  +2 photos
                                  Apr 26, 2022
                                  Complaint marked as Resolved 
                                  my mail id- [email protected]. Please communicate my complaint resolution.
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                                    A
                                    Applepie
                                    Apr 11, 2022
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                                    Address: karnal, haryana

                                    Illegal shops and houses are being constructed in Vikas Resorts, Opposite ITI, Kunjpura road, Karnal. NHAI does not permit to construct anything within 300-500 meter but the construction is going on in full swing. Secondly even as per municipal corporation rules, they can not construct anything over there.

                                    I, therefore request you to take legal action against the owners and stop the construction as soon as possible.

                                    Thank you in advance
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                                      Pradhyumna Kumar Singh
                                      from Lucknow, Uttar Pradesh
                                      Apr 11, 2022
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                                      Address: 631/13 Navneet Vihar, Sector 9, Indira Nagar

                                      On 9.4.2022, while travelling on NH 27 by a car (UP32 JS 2004), I paid Rs 110/- at Ahmadpur (4:01 PM, transaction no 0187002008090422160137) and Rs 115/- at Ronahi (at 4:56, transaction no 0187003009090422165618) toll gates, respectively. While return on the same day, I paid Rs 55/- at Ronahi (8:36 PM, transaction no 0187003003090422203658) and Rs 50/- at Ahmadpur (9:39 PM, transaction no 0187002002090422213909) toll gates, respectively.
                                      Distance between two Toll gates is 55.8 KM. As per recent parliament proceedings, toll tax will not be charged within 60 km. In my view, it is a non-compliance of the parliament proceedings.
                                      Thus, Rs 115/- and Rs 50/- collected at Ronahi and Ahmadpur Toll gates, respectively should be refunded. Further, necessary action may please be taken to prevent excess collection of toll charges from common man.
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