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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jul 25, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 83

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P
PRASHANT JAINER
Apr 18, 2022
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Hi, toll collection system on Delhi meerut expressway is very much buggy. Lots of daily commuters are facing problems o[censored]nfair amount deductions from fasttags. Nobody is hearing the complaints of passengers.
From Bhojpur Plaza to Kashi Plaza, i commute daily. But toll deductions varies every time. Even some times, system is not able to detect the scanning toll plaza name correctly.
Kindly take it into notice to make these scanners bug free.

Thanks
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    A
    Ar Govindan
    Apr 17, 2022
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    I went on the Tolgate there no money on my fastag I have 1078 on my fastay they filling me and get money from all of them please take action on on kollapancheri tollgate the wirte my vehicale no TN12BE 5163 instead Of TN03BE5163 on the bill
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      H
      Hisser Alam
      Apr 17, 2022
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      I was charged on nh44 road even after being on the queue for 20 mins
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        A
        ashokjangir111
        from Fatehpur, Rajasthan
        Apr 17, 2022
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        Resolved

        Address: फतेहपुर

        फतेहपुर शहर जिला सीकर राजस्थान मे बन रहे नेशनल हाईवे की सर्विस रोड़ जो बन रही है उसके बीच मे सिवरेज चेम्बर 1 फिट रोड़ लेवल से ऊपर छोड़े गए है जो की NHAI के मापदंड का उलंघन है ठेकेदार द्वारा सही काम नहीं किया जा रहा हैकृपया इसपर विचार करके ठेकेदार को पाबंद किया जाये
        Apr 18, 2022
        Complaint marked as Resolved 
        Ashok kumar Mob 9414289350
        Apr 18, 2022
        Updated by ashokjangir111         अपने आप resolved कैसे हो रही है कम्प्लेन बिना रोड़ सही किये
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          M
          mlapa33
          from Gurgaon, Haryana
          Apr 17, 2022
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          Address: NHAI

          Sir,
          I entered from palwal KMP and xown at TAURU. on dt. 15.4.2022 at 2.28 pm. Now today on dt. 17.4.2022 message received for deduction of Rs. 185/- while it should be only near about Rs 45/-.
          Please take care and do needful.
          Thanks
          Vehicle no. HR30P0039.
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          Good plateform
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            A
            Abhishek0034
            Apr 17, 2022
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            Hello Sir/Madam

            It is to inform you that there was very heavy traffic jam at Chhajarsi fee plaza, Uttar Pradesh.
            As per the government guidelines at times of heavy traffic toll fee is not collected but this rule was not being followed there.

            Kindly see to it.
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              T
              Tanishq001
              from Meerut, Uttar Pradesh
              Apr 17, 2022
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              Address: Meerut, Uttar Pradesh

              Being waiting for an hour on toll on jam
              And still have to pay toll
              As per toll rules it is not compulsory to pay toll
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                S
                Selene
                from Panchkula, Haryana
                Apr 17, 2022
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                Several toll plaza are present at a distance way less than 60kms as per the fee rules 2008 . NH 22 has a toll plaza in panchkula at only a distance of 32 kms from the next toll plaza situated at kalka Shimla highway . Same is noticed on the way from panchkula to patiala which is only 70 kms where we have to go through 3 toll plaza
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                  A
                  Abhinav Likhyani
                  Apr 17, 2022
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                  Good morning all
                  I have been charged toll fee for my electric vehicle no. CH 01 CE 8187. As per Govt notification toll for electric vehicle are exempted. Attach are photographs of it.
                  Apr 23, 2022
                  Updated by Abhinav Likhyani                   It's been 5 working days regarding my complaint kindly update regarding the complaint.
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                    K
                    Kapil_Ag20
                    Apr 17, 2022
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                    The toll, situated at newly constructed Gurgaon Sohna road, started deduction of toll even the road is not completed fully. We are using only 12 Kms of toll road out of total distance of 34 Kms.
                    Is it fine to charge full toll amount?
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                      C
                      chjayaram
                      Apr 17, 2022
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                      Address: Plot no 10 Vizianagaram AP 535003

                      The toll plaza of Aganampudi of andrapradesh have excess collected Rs 120, though I have valid ICICI fasttag with sufficient balance . i showed my fast tag, but they didn't listen and collected twice amount of Rs 120 . my toll fee is collected Rs 20 at another toll plaza of Marripalem of Visakhapatnam .iIT is an example of proper collection toll fee by other plaza .So please take action against Aganampudi toll plaza of andrapradesh for not maintaining proper electronic fast tag collecting machine
                      My Vehicle no AP39JT0028
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                        A
                        Abhishekkothari
                        from Nasirabad, Rajasthan
                        Apr 16, 2022
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                        Address: Nasirabad

                        Accident Trailer On NH79 Nasirabad Highway From Morning Please Clear It
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                          V
                          VijaiKumar Sharma
                          Apr 16, 2022
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                          At Mathura today Toll Tax Rs 240 additional taken as cash though have valid Fast Tag. Toll tax operator is uneducated badmash type person. Photo enclosed. My valid fast tag is also enclosed
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                            A
                            Arunmanikandan Kalirajan
                            Apr 16, 2022
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                            I have traveled from Madurai to Tirumangalam in my car and kappalur toll plaza charged me 95 INR, though it is 20 kms distance and that too thirumangalam is just 2 km from toll plaza.I have informed this is local travel to person in toll plaza, still fee is deducted. Vehicle number is TN 58 AP 9712
                            Please help to get money refunded.
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                              N
                              nakulkhond
                              from Pune, Maharashtra
                              Apr 15, 2022
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                              Address: Lotus Laxmi 2 Society Flat No C305, VikasNagar Dehuroad

                              Hi Sir,

                              I paid a single toll twice from different fastags, one fastag was in my bag inside vehicle and another was on the vehicle. Please help to refund.
                              HDFC Fastag
                              Transaction id[protected]
                              Khed-Shivapur Toll Plaza
                              Vehicle no MH14JH7661
                              Time 8-Apr-2022 06:45:53 PM

                              Paytm Fastag
                              Toll paid at Khed-Shivapur Toll Plaza
                              8 APR, 6:41 PM
                              Order ID : [protected]
                              Transaction ID [protected]
                              Apr 18, 2022
                              Updated by nakulkhond                               Hi team
                              Any updated on this?
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                                K
                                Kishore_g
                                Apr 15, 2022
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                                Address: Highway of Chintamani To Hoskote, Bangalore

                                The Person at Toll Plaza did not allow us even though we have recharged fasttag...
                                Kindly,
                                Take care and make the Fast Tag at all the Toll Plaza in India Compulsory...

                                __Citizen Of INDIA
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                                  A
                                  ashokcarrier
                                  from bhopal, Madhya Pradesh
                                  Apr 15, 2022
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                                  Address: BHOPAL MADHYA PRADESH , VISHANKHEDA TOLL PLAZA

                                  Dear Sir
                                  i want to inform you that your NHAI VISHANKHEDA TOLL PLAZA weight machine calculation is wrong as per loading truck 14'' feet loading without any goods total vehicle weight is 2870 kg and maximum capacity of loading is 3500 kg and how is possible total weight is 13220 ks as per your toll receipt and they are charging extra amount near about 300/- rs to 400/- rs and not giving any receipt to driver if driver is asking for receipt they are miss behave with driver. so i am request to you please take serious action in this matter. i am sending you a scan copy of toll plaza receipt and RC Book of Vehicle Registration.
                                  Thanking Your

                                  Your XYZ
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                                    J
                                    Jojip1993
                                    from adoor, Kerala
                                    Apr 15, 2022
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                                    Address: Paliyekara toll plazza Thrissur

                                    My fastag get blacklisted and they made me to pay double payment 160 rps at paliyekara toll plazza Thrissur and also deducted cash 80 rps from my fastag on 15/04/22 at 3:55 am
                                    Vehicle number KL -26-L-5627.
                                    ACC NUMBER- CA[protected]
                                    VIN NUMBER- MAT631527LPJ56835
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                                    Double payment at toll plaza Paliyekkara Thrissur.
                                    3rd may 2022 at 7:52 am
                                    Deducted Rs. 80/= at 6:23 pm
                                    (Deducted very late after deducting for return trip)
                                    Return same day at 11:42 am
                                    Deducted Rs. 80/= at 11:43 am
                                    Ref. KL08BP9988
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                                      K
                                      Kinjal M Shah
                                      from Mumbai, Maharashtra
                                      Apr 14, 2022
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                                      Dear sir /madam
                                      My vehicle no:MH47BB6685, We were stopped at Khaniwade toll plaza saying that fasttag is not working bcz we didn't had minium balance . But actully we had balance .they asked for cash and they charge the double amount ie. Rs 150 instead of 75 rs . Still we didn't argue and paid the amount after reaching 10 min ahead we got mgs of amount debit from fasttag of rs 75... why im suppose to pay toll thrice ... we asked the person b4 paying online debit nhi hoga and he said don't worry online debit nhi hoga... please its request kindly look forward to this .please wave off the charges .. attaching the photos of receipt and screen shot of amount debit.
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                                        priya1431993
                                        from Bengaluru, Karnataka
                                        Apr 14, 2022
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                                        We reside Chengapalli(638812), Uttukuli tk, Tiruppur Dt, TN. In 2008, NHAI built a flyover crossing our farmers land. So there is some leftover part of land which NHAI bought from local farmers. NHAI announced that service road will be laid on that land. But ever since, that land is used by passer by's for urinating, pooping, drinking alcohol, and other intoxicating stuffs. These activities is heavily harming the nearby residents who got stuck between 2 NH roads. That part of land is seriously getting dirtied by these activities. Hence, we request NHAI to take necessary actions to stop the people from using for these unhygienic ways.

                                        Thanks,
                                        Chengapalli village People
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