Submit a Complaint
Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
1
Updated: Oct 22, 2025
Complaints 8454
Resolved
214
Unresolved
8240
Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Government Organizations
National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 84

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pradip.p
from Silvassa, Dadra and Nagar Haveli
Mar 21, 2022
Report
Copy

INR 145 toll debited from Tag 3XXXA260 for vehicle no. DD01A2012 AT Mandal Toll Plaza on 20/03/22 17:05.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    akhil gangwar
    Mar 21, 2022
    Report
    Copy

    Very long queue at toll

    Address: niyamatpur toll plaza

    While travelling from bareilly to delhi,
    there was a queue of approx 1.5 km and toll personnel did nothing about it, after we reached, we enquired about 100 metre rule and why are you so unconcerned about it, he said ki "y sb kch ni hta, kahin upar bat kr lena abi toll do ar jao "
    i want to file complaint against it,
    name was niyamatpur fee plaza, and i have recording of it as a proof.
    this has happened third...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    S
    sanchit.gupta71
    from Delhi, Delhi
    Mar 20, 2022
    Report
    Copy

    Address: Palwal toll khatela satai haryana-121105
    Website: Consumercomplaints.in

    This is to inform u i am sanchit gupta having a issue with toll services i am having a fastag on my car but toll staf[censored]nable to manage the rush so it takes 10 to 15mins to pass through one toll
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Viraj Palod
      Mar 20, 2022
      Report
      Copy

      Address: 683, Gujrat Lane, Chandwad

      My vehicle number is MH15 FT2709 which nasik district passing and register on pimplagaon toll plaza for local fast tag. But today for vehicle toll charge for one side is rs190 usually that cut rs 40 For one side. And for return it will charge rs 20. But for return today 190 rs cut.
      I want to request authority to take action please refund my amount 380-60= 320/- as early as possible. Thank you
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        Manas Gond
        Mar 20, 2022
        Report
        Copy

        Address: Niyamatpur Ikrotiya Toll Plaza

        As on 20 march 2022 created traffic of 10 km and still collecting toll. Once asked they said do whatever else will kill you here only.
        +1 videos
        Mar 20, 2022
        Updated by Manas Gond         Its every day they create a toll length of 10km
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Arunabha Goswami
          Mar 20, 2022
          Report
          Copy

          I had to wait for half an hour in Jewar toll plaza on 20th mar while going to Delhi
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            Noor S.
            Mar 20, 2022
            Report
            Copy

            Address: NIYAMATPUR IKROTIYA toll plaza, Rampur

            I had to wait for more than 90 minutes today to pass NIYAMATPUR IKROTIYA FEE PLAZA. It was extremely inconvenient. Please refund the toll free and resolve this issue of prolonged waiting time.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sandesh Raundal
              Mar 20, 2022
              Report
              Copy

              Address: Nashik- pune highway. Hiwargaon pavasa toll plaza

              There is unnecessary delay at toll plaza on pune - nashik highway at Hiwargaon - pavasa toll plaza. Waiting time is 15 -20 minutes. The fast tag scanner is manual and every vechicle taking 3-5 minutes. Please refund our toll charges and take strict action on cocern toll plaza management.
              Helpful
              1 other people found this review helpful
              1 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                Kbina
                from Dholpur, Rajasthan
                Mar 20, 2022
                Report
                Copy

                Address: DEV KRIPA, BALRAM VIHAR COLONY Dholpur Rajasthan India

                On 12/03/22 at NH 3 now NH 44 at Jajau old baretha toll plaza one side Rs 80.00 return journey toll 120.00Rs is applicable.
                But amt deducted one side 80.00 Rs and return journey toll fees deducted 80.00Rs on same day . Balance amt on my fast Card was 695.00Rs .
                Attached images.
                +2 photos
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Dagur23
                  from GHAZIABAD, Uttar Pradesh
                  Mar 19, 2022
                  Report
                  Copy

                  Address: KA-19 karpuri Puram, govindpuram

                  We have faced this problem several times on estern peripheral dasna.
                  The man labour working there isn't able to scan fastag. They ask for cash every time.
                  If we deny to give cash. They use fault language.
                  Please see to this problem as soon as possible.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Drdo5678
                    from Raipur, Chhattisgarh
                    Mar 19, 2022
                    Report
                    Copy

                    In jharkhand a toll whose fastag facility was not working and as per rules my car should not be charge but the toll man was saying that your fastag is only not working and he sad the give me cash 40 rs which the same as fastag charge and when I ask him to give me recipt he was saying that no receipt of cash transactions this toll located in jharrkand 200 km near deogarh.
                    This all illegal things i face several times but I never complaint to nhai because i know nhai will never able to solve it because nhai only have have rulls and regulations on paper but not on ground level...
                    India is lacking very much behind in road services and i think how nhai of india is working on problems it will never get better such a slow and worst services of india and if you ask to nhai in terms of rating i will give 5 out 0 stars to india road services 😠😡😠😠😡😠😡 and only they need money but no development.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Drdo5678
                      from Raipur, Chhattisgarh
                      Mar 19, 2022
                      Report
                      Copy

                      In jharkhand a toll whose fastag facility was not working and as per rules my car should not be charge but the toll man was saying that your fastag is only not working and he sad the give me cash 40 rs which the same as fastag charge and when I ask him to give me recipt he was saying that no receipt of cash transactions this toll located in jharrkand 200 km near deogarh.
                      This all illegal things i face several times but I never complaint to nhai because i know nhai will never able to solve solve it because nhai only have have rulls and regulations on paper but on ground level...
                      India is lacking very much behind in road services and i think nhai of india is working on problems it will never get better and if you ask to nhai in terms of rating i will give 5 out 0 stars to india road services 😠😡😠😠😡😠😡
                      Helpful
                      1 other people found this review helpful
                      1 found this helpful
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        rajeevahuja_25
                        from Kolkata, West Bengal
                        Mar 19, 2022
                        Report
                        Copy

                        I went through NH 72 by my vehicle no. UK07AV1949, from dehradun-Rishikesh-Dehradun today I.e 19.03.2022. At Lachhiwala toll, Rs. 85 was deducted through fast tag. while coming back through same toll, rs. 45 was to be deducted through fast tag. As, fast tag balance was low, Double amount of rs. 90 would have been taken in cash. However, I was charged rs. 170and the staff behaved very roughly.
                        It is reqested to kindly refund me the extra deducted amount of rs. 80. May kindly take proper action. Regards.
                        View replies
                        I went through NH 72 by my vehicle no. UK07AV1949, from dehradun-Rishikesh-Dehradun today I.e 19.03.2022. At Lachhiwala toll, Rs. 85 was deducted through fast tag. while coming back through same toll, rs. 45 was to be deducted through fast tag. As, fast tag balance was low, Double amount of rs. 90 would have been taken in cash. However, I was charged rs. 170and the staff behaved very roughly.
                        It is reqested to kindly refund me the extra deducted amount of rs. 80. May kindly take proper action. Regards.
                        Reply
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Srikrishna1
                          from Madurai, Tamil Nadu
                          Mar 19, 2022
                          Report
                          Copy

                          Address: Salipudur toll plaza

                          Dear Sir/ Madam,

                          We and our family were travelling from Madurai to Tirunelveli on our own car on[protected]. We crossed four toll plaza with exemption free since we provided defence id proof. We had a smooth travel and we had no problem. On the final toll plaza Salaipudur we had a worst experience our identity was not recognised and amount was deducted in our fast tag though defence id is shown . We had a worst experience and there was harsh reply from the employee pandiyarajan and Selvam. We need this complaint to be addressed and this should not happened for any other Defence person.Please take further action on it and our money should be refunded

                          Hoping for the best. Below is the travel details

                          Vehicle no:KA03MZ9226

                          Toll Transaction Number:[protected]

                          Fasttag id:34161FA820328E[protected]

                          Thanks,
                          Srikrishna
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            arshad sahin
                            Mar 19, 2022
                            Report
                            Copy

                            Address: Panjipara station chowk

                            I, a resident of Panjipara paschimbasti, Uttar Dinajpur would like to inform you that in Panjipara station Chowk there is a crossing and because growing plants at the divider area it becomes impossible for the rider/driver to view the sides of the roads hence this crossing becomes accident prone.

                            So I request you kindly take action so that people can cross the road safely.

                            Regards
                            Arshad Sahin
                            [protected]
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Santodip Chakrabarty
                              from Kolkata, West Bengal
                              Mar 19, 2022
                              Report
                              Copy

                              Address: Dumdum

                              I pass regularly from Kolkata Nibedita bridge toll plaza(Dakshineswar). Some Hijras beg there and they stand very dangerously everytime obstructing the vehicles. Please take some step else there can be some accident any day
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mehul121
                                from Mumbai, Maharashtra
                                Mar 19, 2022
                                Report
                                Copy

                                Address: Maharashtra

                                You Paid Rs.203 at Khalapur Toll Plaza of MH06BM3403 on 18/03/22 10:58:07. Avl Bal Rs.3187.19 Txn ID: FT[protected]

                                Please go through the toll recept as above.
                                The reason of taking toll road is to save time and better road.
                                Between mumbai to khalapur alternate roads are available but we choose toll road of mumbai pune express way to save time.
                                On express it takes less then 30 minutes to reach khalapur ttoll from start point On 18 march 22 it took me 1.30 hours for the same distance it would have better to take no toll road to reach faster. The purpose of toll road do not serve.
                                I therefore request as under
                                1) refund the toll paid
                                2) put a board before start point of toll road that work going delay in traffic so motorists can take alternate route.
                                3) suspend toll collection till work is going.
                                Thank you
                                Mehul shah
                                [protected]@gmail.com
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  rajnikant soni
                                  Mar 18, 2022
                                  Report
                                  Copy

                                  Address: Gulganj (M.P.) Toll Naka

                                  Give me single paas journey slip according to Nitin katgari sir toll plaza give slip for 12 hours we can up and down with one single slip but. He give single journey pass and wrote on slip is single pass. Please take strict action against this he makeing the fool to customer. And earning black money. He is cheat to public.
                                  Mar 18, 2022
                                  Updated by rajnikant soni                                   Give me single paas journey slip according to Nitin katgari sir toll plaza give slip for 12 hours we can up and down with one single slip but. He give single journey pass and wrote on slip is single pass. Please take strict action against this he makeing the fool to customer. And earning black money. He is cheat to public.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    Bhadresh Pandya
                                    Mar 18, 2022
                                    Report
                                    Copy

                                    Address: Pithai toll tax kathlal

                                    Pithai toll tax at ahmedabad indore highway near kathlal town, I visit 10 days in month and see the washroom close all time and since last five year, general public suffer from it we told many times but the othority not open washroom and not taken seriously our complain so I complain here and I hope govt solve this complain very soon thank u
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sudeep2811
                                      Mar 18, 2022
                                      Report
                                      Copy

                                      Address: GA 001 ANANDAM, NTPC SAS LTD, P6, BUILDER'S AREA, GREATER NOIDA

                                      I take Sirsa toll and exit through Maujpur to go to NTPC faridabad. Past records can be checked. But hv been charged 190 as per msg recd
                                      Paid Rs 190.0 toll for UP16CD8754 at Maujpur on 17 Mar 2022, 08:07 AM. TxnId: 0010012203180841040899.
                                      From paytm fast tag.
                                      May be reviewed and refunded.
                                      Besides many times the toll is not taking up entry/ exit at Sirsa toll. Needs correction.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        APCPDCL
                                        1.9
                                        (182)
                                        Delhi Development Authority [DDA]
                                        1.1
                                        (1825)
                                        Tamil Nadu Electricity Board [TNEB]
                                        1
                                        (6284)