National Highways Authority of India [NHAI] Complaints & Reviews

On national high way 563 near SR University there are N number speed breaker with any proper sign boards there were 3 accidents were happened near this speed breaker.Please make sure that provide proper sign board or remove it.

Was denied passage citing blacklisted fastag/ low balance at guabari toll plaza (WB) on 08.04.2022 around 9:30 pm while coming to coochbehar from kokrajhar, Assam. However, my balance was 80 rs. and the required was toll was only 45 rs. However, I recharged my idfc wallet with 500. But again I was denied passage and they asked for cash ( 90 rs.). After heated debate, finally they agreed to deduct toll via fastag on 9:48 pm.

At Sardewadi toll on pune solapur highway
We are waiting for more than 20 mins at one place.
Date: 8.04.22
Time : 8:05PM

My parent's property has surveyed by NHAI under Visakhapatnam Raipur road ( village -gullepalli, sabbavaram). The compensation amount was to be paid by NHAI last year, but only my parents are left out. When asked about the reasons, the officials are making silly excuses of misplacing the file amongst them.
They are making my us run to & fro with different with diffrent details but are postponing to act.

I would request NHAI to take action & resolve the case.

Thank you

Road between jodhpur to Balotra (NH-25) was scrapped 2 months back for repairs, but was not done leading to pot holes and uneven road conditions. Also, the Doli toll plaza condition is very poor as Fastag readers are not working and barriers are broken. Users are spending long time to pass through this toll plaza due to mixing of manual and Fastag vehicles in same lane.

Request authorities to look into and improve the conditions.

Illegal pan shopee near unchagaon nh4 highway service road causing everyday traffic and accidents it is our sincere request to remove pan shopee

Yesterday, I travelled in my car (Maruti Ritz) from Mangalore to Karkala via Padubidi and back on the same day. Enroute toll fee of Rs.40 was collected both ways i.e., total toll collected is Rs.80. As it was a return trip on the same day, reduced toll (may be Rs.40+20=60) should have been collected. But excess amount of Rs.20 was collected.
This is happening for the second time. Couple of months back, a similar instance of excess toll collection happened. On complaining, the excess fee collected was refunded.

वनवे का टोल 2गुना जयादा टोल लिया जाता हैं।। या और गुडागर्दी करते ह कस्टूबर सै मारने पिटने की धमकी देते ह और या पर fasteg नही स्कैन किया जाता

As per instructions issued by NHAI. Personnel from the armed forces will not be currently issued with the exempted fast tag but will continue to show their I cards at the toll plaza.
However an incident occured wherein me (a serving naval officer) along with a serving army officer were disallowed to transit through DHOLU NALLAH TOLL PLAZA in Himachal Pradesh. The same was complained to the NHAI helpline and they contacted the toll plaza to allow us to pass however despite the call from NHAI authorities the toll manager Rajendra Singh did not abide by the NHAI instructions and behaved with utmost disrespect and contempt and not only showed the same disregard to NHAI but also passed verbal slurs. The incident is recorded and can be sent to the respective authorities for perusal.
Is it requested that the issuance of such tags exemptions be streamlined and the letter/orders for such exemption shall not only be passed to service channels but also to the toll managers.
Secondly the utter disrespect to all authorities and orders by rajendra singh shows clearly the way things are abided by therefore there is a strong need to administer and monitor these issues also set an example by taking strict disciplinary actions against such people.

1. The highest paid tolls in Shirpur to dhule in under 60 km.
2. Road condition is very poor.
3. Path holes are very beautiful.
4. Only agenda is toll collection.

Toll road from Paranur to Tambaram is very poor for the last 2 years and it has not been rectified till now. And also they are collecting 60 rupees for local vehicles. Someone please guide us how to escalate this issue with higher level.

Hai sir,
I had many time pass in tiruppachetti toll in tamilnadu.
But this toll amount debit in many time more amount.
Please solve this problem for many vechicles

Myself is Rakesh Kumar and serving in Indian Army. On 06 April 2022, I returning from Kangra Mata darshan with my family through Car being registeration No- HR50 F6628 and used Eastern Peripheral Express way from kundli to palwal. On exit from Palwal toll plaza, I requested to toll staff for exempt the toll tax as applicable to Defense Personal but they denied any exemption. The staff misbehaved with me like a local Gunda and abused the Indian Army. They have been charged Rs. 265/- through fast tag and told to us that the fast tag not work properly and also fined for non fast tag as Rs 265 and charged toll tax Rs. 265 again. The payment was made through QR code for amount rs. 530/- or bola ki jao ja kar complaint kar dena. They have charged Rs. 795 instead of Rs. 265/-. I requested to NHAI take necessary action against him. I am unable to take any action due to shortage of time and minimal of leave duration and military duty. Please help me.

Karnal toll plaza maximum booths not working . Stood in one line then was ask to back the car in traffic and stand in other queue . No assistance provided for traffic management. Stood in another queue for half an hour . Sensor did not work on that queue. Employees were simply laughing giggling around until I screamed to open the toll rod. They still did not open it manually for another 20 min until everyone in lane started panicking And shouting . Was travelling with ages parent and is being harassed like this is so unacceptable .

I am using a car under company car scheme (leased car) for which Local resident pass not issued from Surapattu toll plaza.

a. Initially i was asked by toll representative to send mail to [protected]@gmail.com for approval.
b. No response received to my mail, on directly call over landline[protected] I was instructed to send mail to etc.[protected]@ihmcl.com for approval.
IHMCL has responded as "Kindly get the toll authority to verify the address in the document and check as per the rule, we approve this on our behalf (once the tolling agency approves the document)."
But Toll representative looking for approval mail from [protected]@gmail.com (NHAI).

No response received after several reminders..

I also received call from customer care stating complaint been registered no:5478679 dated 23rd Mar'22

NH753A
पर देऊलगाव राजा चिखली के बिच में खडकपुर्णा नदि के पास टाकरखेड भागिले नाम के गाँव में रोड के किनारे नाली ना बनानेसे बारीसका पाणी मेरे खेत में घुसकर फसल खराब करताहै.
मो.नं [protected]

Hi,
I started my journey on KMP highway from kundli to Badli and payed toll charges on badli toll plaza. Charges deducted from Fastag is Rs.100/- . I had paid cash due to insufficient funds. But debit from fast tag and my amount goes in minus
Please review and return my amount deducted. Both pics attached
Thanks,
Abhilash saini

Sir katpur toll plaza prantij sabarkantha ma Hasmukhbhai parmar NHAI feedback company na employees Id no omt014273 6..je onduty fastag banavi costumer sathe Dadagiri kari 6.double payment ni mangni kari free ma java dese..jethi company na niyamo nu ullangan karnar same kadak pagla leva vinnati karso ji.

कृपया उपरोक्त विषय के संदर्भ में निवेदन है कि, मैने ऐसा देखा कि, एनएच 48 सूरत से मुंबई पर बगवाडा, वापी, वलसाड जिला गुजरात राज्य टोल प्लाझा के पास सरकारी अधिाकरियों जैसे लोकल पोलीस/traffic/home guard/TRG तथा आरटीओ एवं स्टेट जीएसटी सरकारी अधिेकारियों के द्वारा नियमित रुप से जांच /पड़ताल हो रही है. और पोलीस/traffic/home guard/TRG टोल प्लाझा के काउंटर के पास ही हेवी वाहनों के डाक्यूमेंटस की जांच पडताल की जा रही है. इससे वहां पर हेवी वाहन कुछ समय के लिए रुक जाते है. तथा शाम के समय टोल प्लाझा पर सूरत की ओर पोलीस/traffic/home guard/TRG के द्वारा नियमित रुप से 2 पहियां वाहन एवं 4 पहियां वाहन की जांच नियमित रुप से होती है इससे वहां पर ठीक तरह से वाहन चलाने में दिक्कiत आती है.

आरटीओ एवं स्टेट जीएसटी के अधिकारियों के द्वारा मुंबई तरफ टोल प्लाझा पर ही भारी वाहनों की नियमित रुप से जांच की जाती है इससे टोल प्‍लाझा हेवी विकल की भीड़ जमा हो जाती है तथा इससे छोटे वाहनो को चलाने में कठिनाईयां आती है.

इससे टोल प्लाहझा पर बड़े वाहनों का जमावडा हो रहा है.

कृपया इस पर ध्यान दीजिए एवं उचित कार्रवाई करने का कष्ट करें.

My vehicle no CG06GN9986 Cross the chuipali toll plaza NH53 timing is 11.28 AM stopper beerer shutdowns in my vehicle without Cross bereer crossings range and damage rooftop in my vehicle dent and scratch action in toll staff and justice to me thanku