National Highways Authority of India [NHAI] Complaints & Reviews

I have travelled through the toll plaza on 22-Feb 2022 at 8.30 am and returned on same day at 2.30 pm but a fare of 80 rs was charged for both times.

If this is done on purpose I would like to file a complaint against the toll collecting agency.

Sir,
I am using a Car having Number DL-4CAZ-7384. On 19/02/2022 when, I was crossing the toll and then entered in line to cross the same at 16.37 hrs (matter on records on camera). It is submitted that after 8 minutes I reached on booth, then I objected that do not deduct my toll as you have spent more than 3 minutes in line (as per rules of NHAI). Then the official of toll asked me that you may go without toll.
Sir, it is a matter of surprise that when I have crossed approximately 20 KM, I received a message regarding deduction of Toll Tax from my wallet of Rs. 65/-.
It is humbly requested to look into the matter and return my money and take disciplinary action against the toll manager or authorised agency under intimation to me.
VIJAY KUMAR MOBILE [protected]
THE OWNER OF THE CAR

Solapur to akkalkoat (maharashtra ) highway near valsang village toll boot . The toll boot employee told me to that my fastag didn't work and made me to make double payment as fine for not working fastag via cash payment i have a receipt of it . And after crossing the toll boot i got msg for money deduction via bank for toll boot payment . After reaching towards toll employee for that problem they didn't have any reasonable answer for it . They have rude behaviour towards me . They didn't have in a mood of entertaining my problem.
Vehicle number MH13AU0150

Dear Sir/Mam,

This is bring your kind notice to the behaviour and working module KM42 TOLL PLAZA (Gurgaon - Manesar Toll ) employees follows.
I am a commuter who travels daily through Manesar toll. On 06 November 2021 at 09:11 AM, I had lodged a complaint (complaint no-5) to the Toll PRO (Nam-Tek Chand) regarding the broken wind shield of my car due to toll barrier fallen off.
Pictures are attached for your easy reference.

He investigated the matter and said that it was a mechanical fault of the toll barrier machine due to which the glass was broken. He assured me that I would get refund of wind shield in a week.

However, it has been more than a month and till now I have not received any refund.
I am constantly chasing him for payment over phone and went to toll plaza 7-8 times. But every day he comes up with a new excuse. Also, whenever I call him, he does not pick up the calls for the whole day. Would like to file an official complaint for him because it is really frustrating that a guy treats you like that!

I want to know whether this is how the taxpayer gets the service from NHAI? It is really disappointing for a common citizen to pursue what he deserves.

So I request you to kindly advise how can I get my refund from your officials, please take strict action against PRO (Tek Chand) as he has always been non supportive and rude.
Place of Incidence - Manesar Toll Plaza
Time - 09:11 AM
Date - 06/11/2021

Regards
Ankur
Contact No-[protected]

Respected Sir/Madam,

I Manveer Kaur, working as JTO, o/o BSNL, Chandigarh. I am a Physically Challenged person (“DIVYANGJAN").

On 17.08.2021 I have purchased automatic vehicle (Kia Sonet HTX) and registered it as Adapted vehicle with RC NO: is CH01CF4244 and also I have exempted for the road tax while purchasing the car.

I have applied for an exempted Fastag at RO Chandigarh and received application no. RO-CHA-[protected] i.e, dated 12.10.2021. Till date i.e. 22.02.2022 application is pending at NHAI office.

Now I request your kind consideration, please take necessary action and issue as early as possible my Free Fastag. Tollgate people are objecting to move the vehicle.

FasTag Linked Vehicle (Honda City) Number : UP16AB6556

Kindly note that:
1. I have taken my Honda City Car (UP16AB6556) out of NOIDA (UP) once only starting from 16-MAR-2021 till today due to COVID risk (Trip Details: 05/02/2022 - NOIDA to Moradabad, 06/02/2022 - Moradabad to NOIDA).
2. Toll Charges for the visit/route mentioned above has been debited from FasTag Wallet and same can be verified from Toll Plaza record.

Important: Fake/Illegal transaction (Manual Debit)- case of cheating/fraud:
Chhajarsi Toll Plaza has passed MANUAL DEBIT entry of INR 560/= on 09/02/2022 without giving any details.

1. Wallet ID : [protected]
2. Transaction Date :[protected]
3. Transaction Amount : INR 560.00
4. Disputed Amount : INR 560.00our FasTag Wallet and same can be verified from Wallet Statement attached.

WHY MANUAL Debit entry of INR 560/= has been passed ? I would like to know the complete details. I am feeling cheated. Toll Plaza is doing FRAUD to collect money illegally.
Please investigate, reconcile and refund the wrong/illegal Toll charged at Chhajarsi Toll Plaza.

PICs of Car, SMS and part of Wallet Statement consisting of Manual debit Entry are being attached for your reference.

Regards,
Nisha Rajput

Sir,
On 22 Feb I have paid unnecessary penalty even though I had balance in my fast tag of 300 rs. They were saying NHAI server is down you have to pay penalty.
On Mr Mohit Kumar, SI said he is senior most. Do whatever you have to do. But you have to pay penalty.
Kindly resolve the issue.
Vehicle no DL1ZD0117
Unnecessary people are misusing their position. Kindly look into

Toll was collected from us in spite o[censored]s being local vehicle. This is unjustified. Local vehicles are exempt from toll that is just outside our city.
Details -
FASTag account number [protected] linked with vehicle number MH12LJ5119. NHAI Plaza on Khed-Shivapur (Pune) on 14-Feb-2022 08:30:35 AM

I have a nhai fast tag purchased in 2018. That time kyc was not needed. Know problem is that there is a spelling error in the name in the RC, i.e.Meera instead of Mira, hence I can't submit proper documents for kyc.I can not close account also as my bank account has the same mira.
Know I want to close my account to get new fast tag after correction in RC. my vehicle no is RJ27CC7759. But nhai help line is unable to help to make a way to get out from this problem. Iam trying from last two months by one way to another way.please guide me, I am a 69 years old lady.

I'm from Suryapet town and there's NH65 passing through the town. In front of the Eenadu office, on the highway, there's a junction where many vehicles cross paths. But unfortunately, there are no lights at all, so that the people can see properly and can cross or travel safely in general in that area. Due to the very same reason, many accidents happen frequently, and in most cases, the persons are spot dead.

One such incident happened today, and the person is spot dead, hit by a lorry. I sincerely request you to please install Highway lights in the area which reduces the accidents massively.

Please provide u turn nearby the entrance of brigade panorama for all residents to quickly access the service roads or to avoid any unwanted accidents that could happen due to crosswalking. Kindly provide a service road near the brigade panorama entrance.

The street light installed on newly built NH 161-H between Jalgaon Jamod and Nandura is not working. The highway passes through several villages and it causes difficulty to people during night. So kindly fix this problem.

Fastag at pantangi till plaza was out of order for 15 mins. Toll oeprater collected toll aza after delay also.

Rs. 240 has been deducted from my Fastag account with so called trip no. [protected] at 312021 on 3rd feb., 2022. i do not know how..
My vehicle number is UP16BK1048

I had passed through Srinagar toll plaza 062002 on 21st February, 2022 at about 9.00 am and twice the toll of Rs. 110 has been deducted from my Fastag account.
My vehicle number is UP16BK1048

Date: 10/02/2022

Incident - I was travelling to Noida from Lucknow. My fast tag was active and had enough balance for the journey and it was all good until I reached Jewar Toll Plaza, Yamuna Expressway. The toll employee pretended my fast tag is not working and asked for Cash payment in double. I checked my balance and fast tag status and everything seemed alright. Then two toll employees started arguing and threating me in abusive manner. I was with family and panicked as it was night 9:00 PM. I paid the cash and avoided the uninvited mishap. I am attaching toll receipt along with my fast tag status and other toll deduction of the same day.

Desired Resolution - Penalty on Toll Plaza employees and Jaypee Infratech Ltd for unethical and fraudulent act. Refund for my extra payment and mental harassment.

Note: I am willing to register e-FIR for the same if needed.

I want to raise an issue with regard to the barriers installed on the toll plaza Ghaggar. Yesterday on 20.02.2022 I was travelling towards Delhi in my car bearing registration No. PB-11-BH-9113 passed from the toll barrier’s last lane and at the time of passing the barrier of the toll booth hit on my car’s front mirror and left tge visible marks. On complaining your executives said that this barrier has some technical issue. If there is some technical issue then why that lane is operational. I lodged a complaint with ticket ID No. 001 at the toll plaza. Please see in this context and compensate me asap.

Requesting you to please provide proper U turns near Brigade Panorama which is located in Bangalore Mysore Highway and even request you if there is any plans of service road kindly please make sure its one way or else it would lead to many accidents due to road congestions

There is no proper plantation between roads on Jaora Nayagaon toll road which leads to unbearable glare in the eyes of driver which has become the reason for many road accidents in the past. Please work on tree plantation.

Hello,
I was going to Vasad, at the toll they asked to pay 260 rupees as cash for fine, since fastag is not working as stated by them. However, the fastag was working just perfectly and money was also deducted, so I paid with fastag as well as them with cash.