National Highways Authority Of India [NHAI] — Bad behavior at toll

I was with my family at kiranj toll plaza I showed my Dhbvn Card they said it’s not acceptable, i said it is applicable at all other tolls and I’m going and showing it from past 2-3 day’s but he said no then i was showing my fastag but this person started passing comments and misbehaved with me ! I don’t know if I’m paying such heavy toll fees can’t the staff be educated and polite? Or is it that I’ve to file a complaint on toll plaza or against the company to make them remember the consumer right’s