National Highways Authority Of India [NHAI] — Bad Service at the Toll Plaza

Sir We daily travel At Mandana Toll plaza Which Is situated In Kota District of Rajasthan. On daily basis We face traffic problems at the Toll in Spite of having Fastag. The management at the Toll plaza Is very rediculous. For saving money the Toll plaza Agent does not recruit proper amount of staff. Out of 5-6 lines only 2 or 3 lines are opened in spite of heavy traffic.
And still the staff at the Toll behave rudely with the travelers. Sir please take strict action against the people responsible for this. I know almost 10-15 daily travelers who face the same problem. Please look into the matter and solve this problem