National Highways Authority Of India [NHAI] — Bangalore international toll plaza incorrectly charged us penalty in spite of having fastag

NHIA toll plazza charge me penalty inspire of telling that I have my fasttag. I was first time travelling on that highway and later when I checked the bill I realise that he have charge double the amount in the name of penalty. I have the fasttag still he told me that fasttag is not working and charge double amount instead. This is disgusting and a loot.Attaching the bill as well.
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