National Highways Authority Of India [NHAI] — Car not passed toll but toll deducted

Address:	NH-59 bhatwada near godhra
Website:	Nhai

I am working at Porbandar and stays at jhalod near dahod i was come to celebrate rakhi at home and had put my scross car GJ20AH8181 at porbandar. Today at Bhatwada toll plaza on 20:23 pm my scross fastag was deducted so i felt tense that whether my car was stolen or what so i called to toll plaza and they take time of 1 hour and checked that it was not my car passed there so they told to refund my fastag.But this kind of situation is not acceptable they should need to be responsible. This was happened before with my friend with same toll plaza.