National Highways Authority Of India [NHAI] — Cash charged even though having valid fastag with sufficient balance.

Hi Team,

My fastag is on chasis number (MAT627129NLF62357) and vehicle registration number (TS10FC4426).

I was travelling from Hyderabad to Bhopal on 05-May-2023. I recharged my fastag with 1000 on 04-May-2023.

While travelling due to some reason my fastag was not getting scanned. For few tolls the clerk asked the chasis number and entered it manually and the toll was deducted from my wallet. However, there are many tolls where they denied entering the chasis number even i am having sufficient balance in my wallet. They were arguing that we do not have the facility to enter the chasis number. I counter argued with them that since another toll plaza has entered then why you cannot enter but they are adamant and did not listen to me. They charged toll with penalty.

I have raised a request to convert my fastag from chasis number to vehicle registration number which is under process.

I want to raise a complaint regarding the extra penalty charged from me for Rs 310(90+115+105).

Please find attached the toll plaza receipt attached with this mail.

Regards,
Sumit