National Highways Authority Of India [NHAI] — Chaos at Vadodara toll plaza

I was travelling from Vadodara to Nadiad through expressway-1 (Ahmedabad-Vadodara expressway)
There was long queue at toll plaza and it took more than 30 minutes to cross toll plaza.
Employees at toll plaza were opening and closing lanes as per their wish.
I request you to refund my toll payment due to delay and problem at your end.