National Highways Authority of India [NHAI]

National Highways Authority Of India [NHAI] — Charged for not even using toll road

Saket Kale

May 27, 2021

Address:

E-40/02 DRDO Township phase 2 C.V.Raman nagar

I was going back and forth to Bangalore Airport, the toll here is supposed to be charged only for the flyover which is actually the national highway,
Although I was charged even for using the service road.
I had to use this road as the flyover is closed in lockdown.27/5/21

Dear Customer, ICICI Bank FASTag linked vehicle no. JH02AE3323 has been debited with Rs 95.00 on[protected]:30:39 for toll charges with trip number[protected] at Devanahalli Toll Plaza Plaza on[protected]:27:40. Avl. bal. is Rs -59.12. Call [protected] in case of dispute.

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Comments

Magua

May 29, 2021

Undersigned is residing in Malleshwaram, Bengaluru & working at Airports Authority of India, Kempegowda International Airport (KIA) . Accordingly whenever going to duty I need to cross toll SADAHALLI PLAZA (NH 44) and paying Rs.135/- as toll fee through Fastag as I am using elevated highway. My vehicle No is KA 04 MS 7045.

During lockdown, elevated highway is blocked & we are made to travel in service road. Even though TOLL AMOUNT is getting deducted from my Fastag. Since we are not utilising elevated highway it is not supposed to deduct.
Accordingly I am humbly requesting you that TOLL FEE which got deducted from my Fastag during this lockdown period may please get credited back to my Fastag account.

Hope you will do the needful.