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National Highways Authority Of India [NHAI] — charges on toll (waiting time 7 min)

Nh 48, towards pune.
Waited for 7 minutes in queue on toll. As per law, if i wait for more than 3 minutes, they must allow to cross. I have waited for more than 6 minutes. I had faced it 10 times on the same toll. Attaching a video for the same. Hope it will be addressed soon. Thanks in advance for resolving it. I will really appreciate it. Thanks!!
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075