National Highways Authority Of India [NHAI] — charging of toll twice at the same toll plaza

Address:

New Delhi, Delhi

I travelled through nh-9 on 15th of dec 2019. While coming back to from bareilly to ghaziabad, toll was deducted from my fasttag account despite that the toll people standing there demanded cash saying toll has not deducted from fasttag and took cash. This happened at the below two toll booths -
1) brijghat toll plaza - rs 55 charged twice (One through fastag and the other as cash)
2) chhajarsi toll plaza - rs 125 charged twice (One through fastag and the other as cash)

We have the receipts of the two toll plaza of cash charged as well as fasttag message showing toll deduction. We demand immediate return of this amount deducted twice and reprimand the toll persons for demanding cash despite telling them that payment has been dedcucted from fasttag.

Thanks