National Highways Authority Of India [NHAI] — Charging toll even after waiting for more than 10 seconds in a queue.

On Sunday, 14th May, 2023, when my family and i was coming to Delhi from Khatu Shyam by my car Alto K10- DL9CBA6860 then at Shahjahanpur toll (Rajasthan) we were waiting for more than 5 minutes on toll in a queue they deduct my toll charges even after make them know about 10 seconds rule on toll. After that one person came out and said "toll toh dena padega" then my father asked him to call the manager then his words like "Abe mai hi hu manager" the manager of the toll both misbehaved with my father (Sub
inspector in Delhi Police), although my father is 59 years old. He also abuse my mother. After a long arguments he threatened me that i have noted down your car number and and said "Dekhlunga bhen****d tujhe beech me se faad dunga". It's my request kindly take a strict action against within reasonable time otherwise i will file a petition in the Hon'ble Supreme Court.

In this complaint, I want my refund of toll and compensation of at least 10, 000 INR because of misbehavior with a Government officer and an Advocate of Delhi High Court

Date: 14th May, 2023 (SUNDAY)
Place of incident: Shahjahanpur Toll
Time: 4 - 4:10 PM
Amount deducted- 7: 12 PM

Warm Regards,
Advocate Sahil Sharma
Delhi High Court