National Highways Authority Of India [NHAI] — Cheating, Extortion and Threat to Life by Toll Booth Cashier & Shift Incharge

Address:

Sarai Khatela Toll Plaza, Palwal, Haryana

Sir,
I, Bhupesh Sharma, Advocate, District and Session Courts, Sector 12, Faridabad, Haryana submit that I along with my wife was going to Barsana & Goverdhan on Saturday, 21 Nov 2020. I reached & entered Lane no.10 at Srinagar Toll Plaza, Sarai Khatela, Palwal at 07:50 AM in my car bearing registration no. UK 07 W 5199.
The Lane no.10 Toll Booth Cashier said that your Fast Tag is not working and he asked me to pay cash of Rs.105/- and as per his direction, I paid him Rs. 105/- cash which he entered in his cash book also. The cashier did not give me any cash receipt but the same time after paying the cash to the toll booth cashier, I received SMS from Paytm Fast Tag about deduction of Toll of Rs.105/-. I showed the SMS to Toll Booth Cashier and requested him to return my cash of Rs.105. The toll booth cashier ignored the SMS and did not return my cash inspite of my repeated requests and also did not issue any cash receipt to me. Instead of refunding my cash of Rs.105/- the toll booth cashier started threatening me for dire consequences if I further ask for cash or cash receipt. Meantime to impose pressure on me he also called Shift Incharge and he also started supporting his toll booth cashier. Both these persons refused to return my cash and also to issue any cash receipt and also threatened me for dire consequences and also said to me “do whatever you can do” we will not refund your money.
After this incident by keeping my car aside, I checked website of toll plaza to find out contact numbers of senior officials. I got one number of Manoj Bansal from Mohd. Safi, Ex-employee of Toll Plaza. I contacted to Sh. Manoj Bansal on his mobile. He also started shouting and fighting that why I am telephoning him and cut the phone immediately.
This is a clear case of cheating, extorting double toll, and threatening for dire consequences on asking for refund and for cash receipt. Therefore, I request you take immediate cognizance of such a offence at public place/National Highway and arrange to investigate the matter immediately so that they may not repeat such or similar acts in future with other persons.
Thanking You