National Highways Authority Of India [NHAI] — chillakallu toll plaza km 205.025 on nh 65 hyd - vja km161.730 to 221.500 (nh 65)- ticket no. [protected]

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There is a long que, and i was stopped for 10 minutes. Since it is more than 5 minutes, i have stated that i am entitled not to pay. They have stated that i must pay and then only will be allowed to leave. I have asked for the complaint book. They do not have it and then say that it is available with nhai staff and that they will come after 10:00pm only, whole i was passing through the toll gate at 09:30am. They have even provoked the car guy behind me to shout on me with words like #, etc., he has even kicked my car and was shouting me to open my window. I have asked for the concerned officers contact details and they refuse to give. This is the attitude of gmr highway toll gate staff at chillakallu, near vijayawada, andhra pradesh