National Highways Authority Of India [NHAI] — Clarification on exemption fastag for defence personnel

Address:

Dholu nallah toll plaza NH3

As per instructions issued by NHAI. Personnel from the armed forces will not be currently issued with the exempted fast tag but will continue to show their I cards at the toll plaza.
However an incident occured wherein me (a serving naval officer) along with a serving army officer were disallowed to transit through DHOLU NALLAH TOLL PLAZA in Himachal Pradesh. The same was complained to the NHAI helpline and they contacted the toll plaza to allow us to pass however despite the call from NHAI authorities the toll manager Rajendra Singh did not abide by the NHAI instructions and behaved with utmost disrespect and contempt and not only showed the same disregard to NHAI but also passed verbal slurs. The incident is recorded and can be sent to the respective authorities for perusal.
Is it requested that the issuance of such tags exemptions be streamlined and the letter/orders for such exemption shall not only be passed to service channels but also to the toll managers.
Secondly the utter disrespect to all authorities and orders by rajendra singh shows clearly the way things are abided by therefore there is a strong need to administer and monitor these issues also set an example by taking strict disciplinary actions against such people.