National Highways Authority Of India [NHAI] — Collected amount in cash saying my fastag is blacklisted

Address:

Meenakshi nagar, villapuram, madurai

Dear sir

This is Pradeep Velmurugan from madurai.
I am using Ford ecosport vehicle TN64U8566.

For the above mentioned vehicle I am using fast tag from IDFC bank. I crossed kappalur toll plaza near Thirumangalam, madurai around 11:30 am in third lane. The toll women representative told me that my fast tag is blacklisted and I have to pay 200 ruppees to cross the toll. I enquired about the fast tag again and she replied it was blacklisted. I paid 200 ruppees in toll plaza and crossed the toll and checked with the bank representative nearby the toll plaza.

He replied that my fast tag is working fine and there is no issue in it.

I again went back to the toll plaza and updated that my fast tag is not blacklisted and asked them to return the fine amount.

But they replied that I am cheating them by recharging the fast tag after crossing and demanding them money. Instead of addressing the issue they were blaming me that I am cheating them. I told them that I will show them the statement of the fast tag where they can check the recharge details they directed me to a cabin where manager is seated. I did not get proper response from them also I waited for nearly more than 45 minutes and left the toll plaza.

Then I crossed another toll gate near madurai airport. There my fast tag worked fine. I felt like I am cheated and hence registering this complaint.

Requesting you to kindly take action against the staff representative who was in gate 3 who abused me by referring me to a cheater. Also I request you to refund me Rs 100 which was collected as fine