National Highways Authority Of India [NHAI] — Commercial vehicle discount is not turned on

Address:

keonjhar district

Dear sir,
We have requested and submitted all the required document 5 times a\to the Authority of Banajodi (Padmapur) ( BOT (Toll) )134.380 - NH-215 in Odisha, for turning on the local discount for the vehicle OD09X8488, OD09X8474. All the documents are submitted before 15days.

The official of the toll plaza is not Turing on the discount, where they always delaying the process with useless cause like computer not working, officer is not available and come on office time etc etc. Can you please look into the issues?