National Highways Authority Of India [NHAI] — Complain about illigation collection on name of Emergency Line from Fastag Users

Address:

Chhajarsi Toll Plaza between Ghaziabad & Hapur

Dear Sir,
This is Gaurav. This complain is regarding Chhajarsi Toll Plaza between Ghaziabad & Hapur. As per govt guidelines all lines should be Fastag.
But there are operation one line on name of Emergency line & Asking to fastag customers for go to another line or gave cash to him for go from this line.
I was crossing Chhajarsi Toll Plaza on dated 16.03.2022. There was very croud. Fastag is installed on my car. When i going to enter this line he stop me & ask this is emergency line & you should not go from this line. If you want to go from this line give me cash amount. I ask him as per govt guidelines all lines is fastag & my car is already installed fastag & you davit toll amount from my fastag. But he misbehave me & ask go from another line.
They are doing illegal collection on the name of emergency line. Many peoples are going from this emergency line & losses revenue of NHAI.
I not gave him cash & go from another line.
Kindly see this matter & for clarification you can call me on [protected].

Regards
Gaurav Kumar