National Highways Authority Of India [NHAI] — Complaint about GVK Toll Plaza, National Highway 8 (Bagru-Kishangarh)

Address:

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This is in regard to the problem I face everytime passing by the GVK Toll Plaza - Thikriya, Bagru - Kishangarh, on national highway 8.

I travel through it on a daily basis because of my business and own a local toll pass which I re-charge on an annual basis. Every year while the balance expires, we receive no notification. When I go there, unknown to the expired balance, they ask for cash which is much greater than what I pay daily.

More serious issue is the process of re-charging the pass which is long and repetitive. Every year to recharge, they ask for the documents all over again - why is that necessary when it has already been done?, and don't update it for 24 hours, causing more trouble, time waste. Above all, the complaint book that must be there, is said to be unavailable and unnecessary. Who are they to change the rules?

Moreover, the toll manager is absent from the sight and doesn't take calls while you keep waiting.

If a matter of day or two, none would have any problem but it is a everyday thing for me. As a local traveller, it feels humiliated more by behaviour of the staff and the ignorance of the manager and as a vigilant citizen it is my right to be listened to and get the issue resolved.

I hope you look into this issue as I am not the only one suffering.

Thank you
Regards
Dinesh Agarwal
Jaipur