National Highways Authority Of India [NHAI] — Complaint against realising excess amount as penalty when sufficient funds were available

Address:

Kovalam bypass toll plaza

Sir,
I have a Fast Tag issued by AXIS BANK and my Wallet ID is [protected]. My Vehicle No. is KL01CM2662. On 26.03.2023 the available balance in my account was Rs 325/-. When I passed through THIRUVALLAM FEE PLAZA, in the STATE OF KERALA at 11.35 AM ON 26.03.2023, they informed me that sufficient funds are NOT AVAILABLE and hence I had to pay Rs 150/- as Penalty. Accordingly I paid Rs 150/- towards Penalty. The receipt for the payment of Rs 150/- is attached herewith. Later when I checked the account statement, I found that the THIRUVALLAM FEE PLAZA had realized another Rs 40/- from my account on the same day and the reference ID is 0010032303261210244429 /[protected]. The copy of the Account statement and Copy of RC of Vehicle is also attached.
The action of having realised the penalty when sufficient funds are available, amounts to cheating of the public which is to be taken up very seriously by the authorities. Therefore I prefer a complaint to take action against this and I may be compensated for my inconvenience and loss of money.

Attachments: 1. Copy of Receipt for realizing penalty Rs150/-, 2. Copy Account Statement, 3. Copy of RC of Vehicle KL01CM2662