National Highways Authority Of India [NHAI] — complaint against toll plaza for taking cash as well as punching my fast tag

Address:

BANSKOPA TOLL PLAZA

On 27.7.2020 at the time of 15:41:26 my fast tag associated with vehicle no wb 42 ah 7301 was punched with a rs 70 ticket at the banskopa toll plaza (Durgapur burdwan national highway)
But the toll person didnot allow the vehicle to pass saying the fast tag doesn't have money and i have to pay in cash.
My father was in the car returning and he was compelled to pay the toll in cash also. The ticket no : [protected] punched at 15:43:34.
This is ridiculous and i suppose the government should look into this kind of corruption happening at the toll plaza and take strict action against them.