National Highways Authority Of India [NHAI] — complaint for charging toll tax from ic, (invalid carriage) passing car by yamuna expressway uttar pradesh (s. c. 09)

Dear sir,

I am writing this email in regard with the toll tax charged from disable ic (Invalid carriage) passing car by yamuna expressway, uttar pradesh, agra toll plaza.

Sir, my name is mehul gupta. I am disable person and i am having my tata zest car which is under ic (Invalid carriage) passing number gj01 ic 0879. Ic series is only allotted to modified cars for those who are disable.

Sir, i had very bad experience with the toll tax people during my journey. I had started my journey by my car from ahmedabad to uttar pradesh via abu road on 9th feb.2019. And every toll booth i had shown my rc and explained every toll booth person that ic passing car is exempted from toll tax by central government. But no toll booth person was aware with this rule and after 5 to 10 minute explanation and asking to their seniors, they exempted my car from the toll tax. It took me 5 to 10 minutes on every toll booth.

On 12th feb. 2019 (Tuesday) i went to mathura through yamuna express way, on yamuna express way around 9:50 am the toll booth person asked for toll tax and same process i followed and explained that ic passing modified cars are exempted from tax but he did not want to listen and he called his senior and his senior also said that this is the private toll tax we will not allow you to go without paying toll tax and if you want to talk to our senior you have to go to noida as our office is there.. They behaved very badly... Finally i paid the toll tax 140/- rs because other cars also in the queue. I have attached the toll tax paid slip for your reference...
Note: all the toll booths, i showed my rc.

Sir, my concern is not with the tax which i paid, my concern is with the difficulty which i faced due to lack of awareness of toll plazas and their toll booth people..
I request you to do needful for that and kindly make a circular that every toll plaza staff should be aware to this, which help other disable people who go with their ic passing cars, will not face this difficulty which i faced.

Kindly find my attached toll tax paid slip and my rc copy for your reference.

Waiting for prompt response...

Thanking you,

Mehul gupta