[Resolved]  National Highways Authority Of India [NHAI] — Complaint for charging toll when there was a long queue at vashi toll plaza

I always travel between Vashi to Ghatkopar and faced heavy traffic and long queue at toll plaza. According to the rule if vehicle are standing till the yellow marking, we should not be charged for toll. I have travelled on 13.5.23 to and fro both the time there was a long queue and I had to wait. 40rs each side toll has been charged and i want the same refund. Vehicle number MH43 BY9016