National Highways Authority Of India [NHAI] — Complaint for Delhi Faridabad Toll Plaza

Sir,

I'm regular commuter from Noida to Faridabad for the last 1.5 years. I'm writing this complaint on the basis of my regular experience with the poor maintenance and management of Delhi-Faridabad Toll Plaza. There are few lanes I've never seen in working condition even when there is traffic jam. Everyday I've to stay there for more than 5 minutes on an average. Equipment installed in toll plaza are also of poor quality and not able to read FASTags installed in vehicle. Toll plaza staff ask vehicle to move back and forth to get tag read by device. I'm not able to attached photo where there are 4 lanes non-functional out of total 10 lanes and that too in peak hours. This is creating chaos everyday.

Please consider my humble request to resolve this issue for regular commuters.