National Highways Authority Of India [NHAI] — Confirmation on 3 minute rule on Toll.

Address:

Jaipur,Rajasthan

I Mohit Bhadani was travelling from Shri Dungargadh to Jaipur with my family in mar Scross(RJ45CH0004). At Jaipur Reengus toll we were standing in Lane 2. We waited there for 8+ minutes behind an pickup.

there was a Big truck which was in talk with the booth person regarding the overweight issue.

When my father went to the toll boy for discussion of the matter the truck driver told them that they are illegally asking for 1500Rs. for overweight.

My father told them that they are standing from more then the due time they said "Koi dikkat nhi hai uncle aapki gadi ase hi niklegi bina toll aap aage le aao"

I was driving the car so my father called me and said "aage le aa sidhi nikal jayegi gaadi toll wale bol rahe hai"
After the Pickup it was my turn so when i was about to cross the toll the barrier went down on Front glass.

Fortunately there wasnt any huge damage but the toll boy said " bhya thoda peeche lelo procedure se nikalenge."

When I reversed my car a little they deducted the toll and said "ab nikal jao, ho gaya"

I told my father that the amount has been deducted from our toll account my father asked the toll booth man regarding the same then he said " Free me thodi jaane denge, Chalo ab aage"

Then I Pulled the handbreak of my car turned it off an steped off my Vehicle and asked him that if there is such rule w=how can you charge us the amount

He Told us " Aage lo ggadi asa koi rule nahi hai"

I asked him to call the manager then he asked me to take my vehicle aside so that vehicles behind me can pass.

I refused for that because few months back when I faced the same issue and drove my car they stopped entertaining my request. (On another toll Plaza)

So I was very sure if I moved my vehicle this time they will do the same.

I stopped there only and continously asked the employee to call the manager.

He went to the office and didn't come for few minutes.
Then the security guard came and asked to take the vehicle forward and let another vehicle pass.
I again refused and asked them to call there manager or head who so ever is present.

Then there HOD came near the booth and said asa to koi rule nhi hai.

I asked them to give an return confirmation then they gave me below attached letter.

As we all are aware its been very Viral on Social Media that the 3 minute rule is to be followed but the Toll Plaza dose'nt follow the same. Can we have a confirmation from Govt. Side that this rule is actully there or not.

If Yes, We need authenticity of the letter given to us.