National Highways Authority Of India [NHAI] — damaged the car by dropping the iron barrier over the car at toll plaza

Address:

800008

The workers at pbtl toll plaza, nh30 didarganj, patna (Patna to bakhtiyarpur) are so irresponsible, causing damage to vehicles passing and are still not guilty about their acts and are talking arrogantly to us after damaging our car by dropping the barrier before our car could leave.
We payed our toll tax on 19/2/19 at 7:06pm, before we could cross the barrier they dropped the iron barrier over the car and the right side of our vehicle has been damaged, and these people here aren't even guilty about their mistake and are talking rudely to us, not giving proper reasons for their mistakes. Also the manager is irresponsible and hasn't arrived to the spot yet. It's been more than an hour now and we are still here on the road without getting any proper solution.
I don't think innocent people like us who are paying proper toll should suffer like this.
Please look into the matter and arrange for the losses.