National Highways Authority Of India [NHAI] — Declared as blacklisted at Palsit toll plaza

Address:Eden Pearls, Flat - 3C Block- A, 3184 Nayabad Avenue, Kolka

Though I had balance of rs281 in fasttag account still at Palit toll plaza I was declared as blacklisted due to low balance when the toll was rs70 only. However next on Dankuni toll in same day I.e on 5.2.21 the fattah was scanned and I was allowed to pass. Pl clarify why I was forced to pay in cash though the fasttag had a balance.
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    National Highways Authority of India [NHAI] Phone
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    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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