National Highways Authority Of India [NHAI] — Deducted toll twice for single trip

As I could not recharge my fastag account due to technical glitch at fastag login site, I offered cash for the trip but the lady at the Anewadi toll plaza asked me to pay double amount. I recharged my fastag account right at that point and asked her to scan the fastag and the scan was successful but I couldn't receive any message regd this to show her and she told me that the scan happened for the vehicle behind my car. I forced to take my vehicle back and talk with fastag officer. I talked with customer care and got to know that the amount has deducted at toll plaza. After that I took my car to toll point and the lady allowed me to pass but at that point also the amount was deducted. I asked her that the amount should not deduct twice, and she said it wont. But in actual the amount deducted twice. Kindly revert the amount for one trip.
Anewadi Toll Plaza
Trip number[protected] and trip number[protected]
Date of travel: 21st May 2021
Travel EPass PIM[protected]