National Highways Authority Of India [NHAI] — Deduction o[censored]nauthorized toll

Address:

IIT Kanpur

I am a defense personnel and keep on travelling from one place to another as part of my duty. This complaint is regarding the Barajore Toll Plaza near Kanpur whose operators are adamant about deducting toll. While travelling in my car from Kanpur to Delhi on 12 Aug 22, I was told that I would not be exempted as I am not in uniform. However there is no document pertaining to defense personnel which says that the toll is exempted only in uniform. Again while coming back to Kanpur on 15 Aug 22 (This time I was in uniform), I showed him my identity card and he conveniently without telling anything deducted the toll from my fastag. Here are the messages of my deductions on the two days:

Paid Rs 165.0 toll for HR26CL3674 at Barajore toll plaza on 12 Aug 2022, 02:27 PM. TxnId:[protected].Updated Paytm Bal: Paytm Wallet- Rs 0, Toll Wallet- Rs 0

You Paid Rs.165 at Barajore toll plaza of DL10CA3542 on 15/08/22 20:38:39. Avl Bal Rs.86.63 Txn ID: LN[protected]

I am lodging a complaint in the consumer forum against the toll plaza. You can check that for the entire route no other toll has been deducted as I was under official duty.