National Highways Authority Of India [NHAI] — delay on toll booths on nh-8 highway

Address:	Jaipur, Rajasthan, 302001
Website:	NHAI

Respected nhai
Sir, i sometimes travel by car between jaipur and delhi. There are toll booths encountered at manoharpur, shahjahanpur, & km42 tollways.

The waiting time at these booths are excessive. I have roughly estimated that approximately one hour is wasted at toll booths in completing journey of one side. Moreover, there is frequent jostling and jumping of queues which is unsettling.

The reasons for the delay are perhaps better known to you. As a lay traveller, to me it appears that there are inadequate number of lanes, poor net connectivity which delays online clearance, insufficient staff having hand held devices to cater to lengthy lines during peak hours, poor road maintenance around toll booths which further slows vehicle movement, lack of disincentives or penalties on toll booth operators for delaying movement, and so on.

Nhai has been trying to redeem its name by making better quality roads. Our country boasts of arguably the worst roads in the world. On a recent trip to cambodia i was pleasantly surprised to find good roads, even in the countryside. Cambodia is a country with limited literacy, few colleges, and was having mass genocide until just 20-25 years back.

Maybe nhai could send a study team to cambodia to learn how to operate road systems better.

Regards

Ajay sanghi