National Highways Authority Of India [NHAI] — Demanding cash even from toll even though fastag balance was there

Address:

Street View Ponnarimangalam Toll Plaza, Mulavukad, Ernakulam, Kerala 682504

I was asked by the toll plaza staff to provide cash for passing through the toll gate even though I had fastag balance . I passed through the same plaza an hour ago and they told me initially I didn't have balance and then checked again and let me through . When I came back after an hour they told me I didn't have balance and made me pay 120rs .

This toll plaza is located on the container road that extends from Cheranallur . I have added the address below