National Highways Authority Of India [NHAI] — Dent on my car with barrier

I was about to pass the barrier and suddenly barrier faalen on my car and there is a big dent on my car and when i complaint about that to the duty officer there he said u have to stop there and decline there mistake Dear Customer, Your FasTag Account has been debited Rs. 115 for transaction for Vehicle PB08DB1207 at Toll LADPALWAN TOLL PLAZA on[protected]T16:40:27. Balance amount in the Account is Rs. 1355. Call toll free number [protected] for any dispute. I'm also attaching the ID card if the duty officer who will pay the damage to my car