National Highways Authority Of India [NHAI] — Dereliction of official duties and abusive services

Address:

C-518 VIKAS PURI NEW DELHI 110018

Sir/Madam,
Kindly note that while traveling from Delhi towards Hapur in car no. DL8CAB4138, we got to cross lane No. 3 of Chhajarsi toll plaza maintained by NHAI but with a very bad experience.
The guy at the counter first deliberately put the barrier down all of sudden when we were just about to cross the barrier. And when confronted for that, this man replied sarcastically that he was not that "Chutia" to do so without even having iota of shame and without having any honor towards compliance of his official duties.
I have even made a video of him reciting Chutia word again & again.
Kindly take note of the experience faced by us on part of your NHAI organization.

Regards
Kamal Tyagi
[protected]