National Highways Authority Of India [NHAI] — Do not charge amount from fastag

Dear sir,
i am sahil from panipat, my lorry(HR67B2333) is standing on narayanpura toll plaza district Udaipur on which Bank Of Baroda fastag is pasted, they refuse to charge toll tax charge from fastag they give reason for not charge fastag from toll tax is that fastag is blacklisted, unsufficient balance or damaged fastag but in all of three reasons but all reasons are not valid because on various toll tax is charged by other toll plaza on same date and they did with us many time. so please do needful in this matter.