National Highways Authority Of India [NHAI] — Double charged cash fastag not scanning

Address:

53 new officers colony

Sir I am travelling from two days from Punjab to vrindavan, my car number is
Pb13ad0078
U can check my travel history
At jakhauli toll plaza ' they charged me double via cash, even manager didn't responded to my requests, if I have fastag on my car, why they are charging me double ??? Is this the way they are looting people ?? Proof of my visit and written proof of payment double charged, I am attaching with pls check